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by puneet
27 Mar 2017, 11:26
Forum: Help
Topic: How to install OTRS with ISPConfig
Replies: 1
Views: 23

How to install OTRS with ISPConfig

I have installed ISPConfig 3 on CentOS 7.3 using steps from https://www.howtoforge.com/tutorial/perfect-server-centos-7-3-apache-mysql-php-pureftpd-postfix-dovecot-and-ispconfig/ Followed by that I installed OTRS 5.0.17, which was installed successfully and did not gave any error. When I started to ...
by puneet
31 Jan 2017, 11:32
Forum: Help
Topic: OTRS version is otrs-5.0.14-02.noarch
Replies: 3
Views: 95

Re: OTRS version is otrs-5.0.14-02.noarch

Thanks For your reply

but OTRS 4 there is no any problem like that. only OTRS 5 has problem.
by puneet
31 Jan 2017, 11:31
Forum: Help
Topic: Need to multiple SMTP outgoing setting on otrs 4.0.14
Replies: 16
Views: 510

Re: Need to multiple SMTP outgoing setting on otrs 4.0.14

Sorry and Thank you so much
by puneet
31 Jan 2017, 05:37
Forum: Help
Topic: OTRS version is otrs-5.0.14-02.noarch
Replies: 3
Views: 95

OTRS version is otrs-5.0.14-02.noarch

Hi Support
i am facing below error when i am sending email from OTRS from.

this address is registered as system address and cannot be used.

Please let us know where i can change this and how to resolve this issue.

My OTRS version is otrs-5.0.14-02.noarch

Regards
Puneet Sharma
by puneet
31 Jan 2017, 05:34
Forum: Help
Topic: Need to multiple SMTP outgoing setting on otrs 4.0.14
Replies: 16
Views: 510

Re: Need to multiple SMTP outgoing setting on otrs 4.0.14

Thanks for your reply
Can you please let me know Where i can change system address
by puneet
30 Jan 2017, 14:36
Forum: Help
Topic: Need to multiple SMTP outgoing setting on otrs 4.0.14
Replies: 16
Views: 510

otrs-5.0.14-02.noarch

Hi Support
i am facing below error when i am sending email from OTRS from.

this address is registered as system address and cannot be used.

My OTRS version is otrs-5.0.14-02.noarch

Regards
Puneet Sharma
by puneet
30 Jan 2017, 14:34
Forum: OTRS & Forum News
Topic: OTRS 5.0.10 released
Replies: 5
Views: 1536

OTRS 5.0.14-02

Hi Support
i am facing below error when i am sending email from OTRS from.

this address is registered as system address and cannot be used.

My OTRS version is otrs-5.0.14-02.noarch

Regards
Puneet Sharma
by puneet
29 Jun 2016, 13:06
Forum: Général
Topic: OTRS Subqueue access to Different users
Replies: 1
Views: 143

OTRS Subqueue access to Different users

Hi Support,

I have one main queue and under we have multiple subqueue's i want to give subqueue access to different different users is that possible in OTRS

Thanks
by puneet
01 Jun 2016, 11:18
Forum: Général
Topic: relay OTRS email by Amazon SES service
Replies: 0
Views: 145

relay OTRS email by Amazon SES service

Can you please update me if some one configure relay OTRS email by Amazon SES service

Thanks
by puneet
01 Jun 2016, 11:18
Forum: General
Topic: where can I change Notification Master email address
Replies: 3
Views: 217

Re: where can I change Notification Master email address

Any one guys relay OTRS email by Amazon SES service
by puneet
01 Jun 2016, 08:49
Forum: General
Topic: where can I change Notification Master email address
Replies: 3
Views: 217

Re: where can I change Notification Master email address

I have changed in this setting but not effected.


NotificationSenderEmail =support@abc.com
by puneet
01 Jun 2016, 07:34
Forum: General
Topic: where can I change Notification Master email address
Replies: 3
Views: 217

where can I change Notification Master email address

Hi Guys, in otrs where we can change the notification email address. Currently in from my hostname is showing to the client server like otrs.abc.com. how i can change it like otrs@mydoamin.com (Email from OTRS to agents - How to change the address) Re: [otrs] Change 'Notification Master' email address
by puneet
22 Mar 2016, 14:28
Forum: Help
Topic: Need to multiple SMTP outgoing setting on otrs 4.0.14
Replies: 16
Views: 510

Re: Need to multiple SMTP outgoing setting on otrs 4.0.14

POP3S: Auth for user @gmail.com/pop.gmail.com failed!

Please help i am not able to configure gmail pop3s on otrs
by puneet
22 Mar 2016, 13:16
Forum: Help
Topic: Need to multiple SMTP outgoing setting on otrs 4.0.14
Replies: 16
Views: 510

Re: Need to multiple SMTP outgoing setting on otrs 4.0.14

Hi Mate,

How to move closed tickets one queue to other queue together.

Can someone help
by puneet
19 Mar 2016, 07:49
Forum: Help
Topic: Need to multiple SMTP outgoing setting on otrs 4.0.14
Replies: 16
Views: 510

Re: Need to multiple SMTP outgoing setting on otrs 4.0.14

how to run genric agent on 4.0.14 otrs please tell me steps

Many Thanks
by puneet
18 Mar 2016, 09:34
Forum: Help
Topic: Need to multiple SMTP outgoing setting on otrs 4.0.14
Replies: 16
Views: 510

Re: Need to multiple SMTP outgoing setting on otrs 4.0.14

realy frustrating i have installed before same steps and now again following the same steps and getting this error 'Result of database check Error: Please set the value for innodb_log_file_size on your database to at least 256 MB (current: 5 MB, recommended: 512 MB). For more information, please hav...
by puneet
18 Mar 2016, 09:06
Forum: Help
Topic: Need to multiple SMTP outgoing setting on otrs 4.0.14
Replies: 16
Views: 510

Re: Need to multiple SMTP outgoing setting on otrs 4.0.14

Hello

Actually i didnt understand :(
by puneet
17 Mar 2016, 12:46
Forum: Help
Topic: Need to multiple SMTP outgoing setting on otrs 4.0.14
Replies: 16
Views: 510

otrs 5 on centos 6

Error: Please set the value for innodb_log_file_size on your database to at least 256 MB (current: 5 MB, recommended: 512 MB). For more information, please have a look at http://dev.mysql.com/doc/refman/5.6/en/ ... ation.html.

Please help
by puneet
16 Mar 2016, 11:37
Forum: Help
Topic: Need to multiple SMTP outgoing setting on otrs 4.0.14
Replies: 16
Views: 510

Re: Need to multiple SMTP outgoing setting on otrs 4.0.14

Can you please tell me the steps please
by puneet
14 Mar 2016, 09:44
Forum: Help
Topic: Need to multiple SMTP outgoing setting on otrs 4.0.14
Replies: 16
Views: 510

Need to multiple SMTP outgoing setting on otrs 4.0.14

is it possible to configure this particular email address to use perticular mail server? we have three different mail servers.

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