Search found 23 matches
- 19 Apr 2016, 23:01
- Forum: Help
- Topic: Browser not Supported after Otrs migraton
- Replies: 0
- Views: 860
Browser not Supported after Otrs migraton
Hello all, Ive migrated OTRS from one server to another. Ive copy /opt/otrs Ive export and import the database Ive made changes on the Config,pm in order to the OTRs connet to the new DB server. When i try to access to website i keeper getting "This browser is not Supported" This seems lik...
- 14 Apr 2016, 15:37
- Forum: General
- Topic: Remove otrs from url
- Replies: 3
- Views: 2079
Re: Remove otrs from url
Is there any guide available on how to do it?
Regards,
Arestas
Regards,
Arestas
- 13 Apr 2016, 18:38
- Forum: General
- Topic: Remove otrs from url
- Replies: 3
- Views: 2079
Remove otrs from url
Hello all,
Does anyone know how to remove the /otrs/ from the otrs url?
Iam using otrsV5 with a CentOS 6.5
Regards,
Arestas
Does anyone know how to remove the /otrs/ from the otrs url?
Iam using otrsV5 with a CentOS 6.5
Regards,
Arestas
- 13 Apr 2016, 18:34
- Forum: Howtos
- Topic: How to get rid of /otrs/ in your URI
- Replies: 23
- Views: 129648
Re: How to get rid of /otrs/ in your URI
Does this apply to OTRS5?
Regards,
Regards,
- 09 Apr 2016, 14:35
- Forum: Help
- Topic: Error on upgrade from 4.0.16 to 5.0.7-01
- Replies: 9
- Views: 3594
Re: Error on upgrade from 4.0.16 to 5.0.7-01
Well, Solved it.
This happens because the table already have the record.
i had 'Old Ticket new note notification' and Old Ticket new note notification ( Duplicate Name ) rows in the table.
Ive deleted and have rerun the upgrade script.
This solved my problem.
Regards
This happens because the table already have the record.
i had 'Old Ticket new note notification' and Old Ticket new note notification ( Duplicate Name ) rows in the table.
Ive deleted and have rerun the upgrade script.
This solved my problem.
Regards
- 09 Apr 2016, 12:01
- Forum: Help
- Topic: Error on upgrade from 4.0.16 to 5.0.7-01
- Replies: 9
- Views: 3594
Re: Error on upgrade from 4.0.16 to 5.0.7-01
This error still happening when i try to upgrade to V5.
Can anyone help me with this?
Can anyone help me with this?
- 05 Apr 2016, 10:58
- Forum: Help
- Topic: Customer portal Zoom ticket
- Replies: 2
- Views: 1653
- 05 Apr 2016, 10:13
- Forum: Help
- Topic: Customer portal Zoom ticket
- Replies: 2
- Views: 1653
Re: Customer portal Zoom ticket
Did you find the solution?
Regard,
Lostrans
Regard,
Lostrans
- 31 Mar 2016, 16:26
- Forum: Help
- Topic: Error on upgrade from 4.0.16 to 5.0.7-01
- Replies: 9
- Views: 3594
Re: Error on upgrade from 4.0.16 to 5.0.7-01
In my first upgrade try ive made v3 to v4 and v4 to v5. this upgrade failed. So ive decided to roll back. Have put the snapshot on the otrs vm and have restore the backup i have made from the otrs database. After i understand what went wrong in the first upgrade (it were the packages versions) ive d...
- 31 Mar 2016, 12:06
- Forum: Help
- Topic: Error on upgrade from 4.0.16 to 5.0.7-01
- Replies: 9
- Views: 3594
Re: Error on upgrade from 4.0.16 to 5.0.7-01
YEap, Have run it a few times and always stops with this error.
Have made a few checks like permissions and database configuration and all is ok...
Have made a few checks like permissions and database configuration and all is ok...
- 31 Mar 2016, 12:04
- Forum: Help
- Topic: Error on upgrade from 4.0.16 to 5.0.7-01
- Replies: 9
- Views: 3594
Re: Error on upgrade from 4.0.16 to 5.0.7-01
YEap, Have run it a few times and always stops with this error.
- 31 Mar 2016, 10:53
- Forum: Help
- Topic: Error on upgrade from 4.0.16 to 5.0.7-01
- Replies: 9
- Views: 3594
Re: Error on upgrade from 4.0.16 to 5.0.7-01
Can anyone help me with this? :
Regards,
Lostrans
Regards,
Lostrans
- 30 Mar 2016, 10:22
- Forum: Help
- Topic: Error on upgrade from 4.0.16 to 5.0.7-01
- Replies: 9
- Views: 3594
Re: Error on upgrade from 4 to 5
Can anyone help me with this??
Can i comment in the DBUpdate-to-5.pl the part where it will check the step 7??
Is this a good workaround?
Regards,
Lostrans
Can i comment in the DBUpdate-to-5.pl the part where it will check the step 7??
Is this a good workaround?
Regards,
Lostrans
- 29 Mar 2016, 23:35
- Forum: Help
- Topic: Error on upgrade from 4.0.16 to 5.0.7-01
- Replies: 9
- Views: 3594
Error on upgrade from 4.0.16 to 5.0.7-01
Hello all, Iam getting the following error when executing DBUpdate-to-5.pl Step 7 of 17: Migrate notifications to event based notifications...ERROR: OTRS-DBUpdate-to-5.pl-9 Perl: 5.10.1 OS: linux Time: Tue Mar 29 22:33:36 2016 Message: Can't add notification 'Old Ticket new note notification ( Dupli...
- 24 Mar 2016, 13:00
- Forum: Help
- Topic: Otrs Internal server error 500 after upgrade from 4 to 5
- Replies: 3
- Views: 1737
Re: Otrs Internal server error 500 after upgrade from 4 to 5
Install the most recent addons solved the problem.reneeb wrote:Upgrade the installed addons via command line (otrs.Console.pl) first... There were some changes in the directory/file layout of OTRS.
Tks
- 24 Mar 2016, 12:40
- Forum: Help
- Topic: Otrs Internal server error 500 after upgrade from 4 to 5
- Replies: 3
- Views: 1737
Otrs Internal server error 500 after upgrade from 4 to 5
Iam getting the following error on the upgrade from OTRS4 to OTRS5. Can anyone help me with this? This is accessing to the Admin PAckage or to any other page. ERROR: OTRS-CGI-19 Perl: 5.10.1 OS: linux Time: Thu Mar 24 10:35:50 2016 Message: ITSMIncidentProblemManagement-4.0.16: No such file: /opt/ot...
- 22 Mar 2016, 19:49
- Forum: Help
- Topic: Error after OTRS upgrade
- Replies: 5
- Views: 2073
Re: Error after OTRS upgrade
Ok, i already have all plugins that are installed. Intalled plugins/packages: FAQ - 2.3.1 GeneralCatalog-3.3.5 ImportExport-3.3.5 iPhoneHandle- 1.3.1 ITSM -3.3.5 ITSMChangeManagement-3.3.5 ITSMConfigurationManagement-3.3.5 ITSMCore-3.3.5 ITSMIncidentProblemManagement-3.3.5 ITSMServiceLevelManagement...
- 22 Mar 2016, 12:06
- Forum: Help
- Topic: Error after OTRS upgrade
- Replies: 5
- Views: 2073
Re: Error after OTRS upgrade
I did but just the ITSM-4.0.16.
Problem is that im not able to check witch plugins/modules are installed since i dont have admin permissions. ( i know this sounds strange but its how it is)
Problem is that im not able to check witch plugins/modules are installed since i dont have admin permissions. ( i know this sounds strange but its how it is)
- 22 Mar 2016, 11:15
- Forum: Help
- Topic: Error after OTRS upgrade
- Replies: 5
- Views: 2073
Re: Error after OTRS upgrade
This is all there is. Tue Mar 22 00:05:50 2016] [error] [Tue Mar 22 00:05:50 2016] -e: Got no DBObject! at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMTicketFirstLevelSolutionRate.pm line 37.\n\t(in cleanup) Can't call method "Get" on an undefined value at /opt/otrs//Kernel/System/AuthSessi...
- 21 Mar 2016, 23:46
- Forum: Help
- Topic: Error after OTRS upgrade
- Replies: 5
- Views: 2073
Error after OTRS upgrade
Hello all, Cant login in costumer page after otrs upgrade. Iam getting: Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, email@email and inform them of the time the error occurred, and...
- 09 Mar 2016, 19:46
- Forum: General
- Topic: OTRS Upgrade and migration
- Replies: 4
- Views: 1969
Re: OTRS Upgrade and migration
Ok.
Last doubt (for now:p). If i want to install the latest CentOS OS and then install otrs 3.3.5 how can i know it is supported. Is there any matrix available to check that?
Regards,
Arestas
Last doubt (for now:p). If i want to install the latest CentOS OS and then install otrs 3.3.5 how can i know it is supported. Is there any matrix available to check that?
Regards,
Arestas
- 09 Mar 2016, 19:07
- Forum: General
- Topic: OTRS Upgrade and migration
- Replies: 4
- Views: 1969
Re: OTRS Upgrade and migration
From my reads seems there are some differences between 3.3.5 and 4, for example Template engine. Should i go direclty frmo 3.3.5 to 4 ou should i do an upgrade to 3.3.x first and then go to version 5? Reneeb any special reason to do the upgrade on the in the new servers instead of do it in the curre...
- 09 Mar 2016, 18:13
- Forum: General
- Topic: OTRS Upgrade and migration
- Replies: 4
- Views: 1969
OTRS Upgrade and migration
Hello all, I ve inherit an OTRS (version 3.3.5) server. Now i was asked to upgrade it to version 5 and to migrate it to the "cloud". My idea here will be to first upgrade the current OTRS to version 5.x and then create a similar infrastructure in the cloud. What iam looking to known is opi...