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by gecelann
15 Jan 2018, 06:48
Forum: OTRS Developers
Topic: Ticket creation fields rename
Replies: 3
Views: 146

Re: Ticket creation fields rename

is there a way that i can rename the fields by coding?
by gecelann
13 Jan 2018, 11:55
Forum: OTRS Developers
Topic: Ticket creation fields rename
Replies: 3
Views: 146

Ticket creation fields rename

hi,

is there a way to change the fields name in new ticket creation?

thanks!
by gecelann
13 Jan 2018, 11:42
Forum: OTRS Developers
Topic: fixed~!
Replies: 1
Views: 99

Re: ITN number has reset

SOLVED!
by gecelann
13 Jan 2018, 11:04
Forum: OTRS Developers
Topic: fixed~!
Replies: 1
Views: 99

fixed~!

Hi,

what seems to be the problem here? my ITN number count has just been reset.
by gecelann
11 Jan 2018, 20:31
Forum: OTRS Developers
Topic: backup error
Replies: 1
Views: 112

backup error

hi, every time i'm doing a system backup i have this error

mysqldump: Couldn't execute 'SHOW TRIGGERS LIKE 'article\_attachment'': Got error 28 from storage engine (1030)


how should i fix it? TIA!
by gecelann
05 Jan 2018, 03:02
Forum: OTRS Developers
Topic: is it possible to omly show the vendor name that is connected to the selected queue via ACL?
Replies: 1
Views: 111

is it possible to omly show the vendor name that is connected to the selected queue via ACL?

is it possible to omly show the vendor name that is connected to the selected queue via ACL? if yes what is it that i'm lacking? thanks!
by gecelann
27 Nov 2017, 04:43
Forum: OTRS Developers
Topic: text area automation
Replies: 1
Views: 93

text area automation

hi,

in ticket creation is it possible to automatically display the selected customer user dynamic field to the text area? like whenever i select a certain customer user the text area will refresh and display it? thanks!
by gecelann
04 Nov 2017, 08:41
Forum: OTRS Developers
Topic: How to Download all Attachment
Replies: 6
Views: 365

Re: How to Download all Attachment

i'm using version 3 by the way
by gecelann
04 Nov 2017, 08:39
Forum: OTRS Developers
Topic: How to Download all Attachment
Replies: 6
Views: 365

Re: How to Download all Attachment

hi jojo, may i know how?
by gecelann
03 Nov 2017, 08:06
Forum: OTRS Developers
Topic: How to Download all Attachment
Replies: 6
Views: 365

How to Download all Attachment

hi! is there a way that i can download or export all attached document in all tickets in otrs?
by gecelann
08 Sep 2017, 04:32
Forum: OTRS Developers
Topic: is it possible to connect one otrs to another?
Replies: 3
Views: 353

is it possible to connect one otrs to another?

is it possible to connect one otrs to another? with different server?
for example i created a ticket in otrs 1 and it will automatically create a ticket in otrs 2?
by gecelann
22 Jul 2017, 10:51
Forum: Help
Topic: i want to call "vender resolution time" in sql. should i call it?
Replies: 2
Views: 323

i want to call "vender resolution time" in sql. should i call it?

i want to call "vender resolution time" in sql. should i call it?
by gecelann
07 Jul 2017, 03:48
Forum: Help
Topic: Created By in Search Result (EXCEL/CSV)
Replies: 2
Views: 318

Re: Created By in Search Result (EXCEL/CSV)

gecelann wrote:Excuse sir
DannyHinna
you're on a wrong thread.
by gecelann
07 Jul 2017, 03:47
Forum: Help
Topic: Created By in Search Result (EXCEL/CSV)
Replies: 2
Views: 318

Re: chaturbate model

Excuse sir
DannyHinna
you're on a wrong thread.
by gecelann
05 Jul 2017, 07:18
Forum: Help
Topic: Created By in Search Result (EXCEL/CSV)
Replies: 2
Views: 318

Created By in Search Result (EXCEL/CSV)

Hi, Good day! I would like to ask how to export Created by: using search button in menu bar? See below the image for reference. Selection_286.png These are the fields that we're currently using for search button, what is the exact name for created by? and where can i find it? I've been searching it ...
by gecelann
09 Jun 2017, 06:15
Forum: Help
Topic: Disable GenericInterface Note
Replies: 4
Views: 472

Re: Disable GenericInterface Note

jojo wrote:the one your programmer did


Okay thank you so much jojo!
God bless! :D :D :D
by gecelann
09 Jun 2017, 06:13
Forum: Help
Topic: Disable GenericInterface Note
Replies: 4
Views: 472

Re: Disable GenericInterface Note

check the external script which uses the generic interface (as this one adds the article) Hi jojo, Thanks for fast reply, The external script that you're referring is the one that our programmer created in updating the ticket using php code? or is the script that I imported using YAML in web servic...
by gecelann
09 Jun 2017, 05:35
Forum: Help
Topic: Disable GenericInterface Note
Replies: 4
Views: 472

Disable GenericInterface Note

Hi to everyone, :) I would like to ask if how to disable the GenericInterface Note? Because currently there are tickets that has a multiple article creation, and we need to avoid that. See the image below. Selection_255.png And this is the history of a specific ticket. Selection_254.png Thank you so...
by gecelann
02 Jun 2017, 09:04
Forum: Help
Topic: OTRS is super SLOW
Replies: 2
Views: 492

Re: OTRS is super SLOW

Consumption of memory depends on many settings. Details on you setup were helpful (memory size, running services, etc). When a process starts the memory footprint must not be the same after he runs a time. Hi root, Thank you so much for fast reply, Is it connected somewhat in generic agents that ru...
by gecelann
02 Jun 2017, 07:00
Forum: Help
Topic: OTRS is super SLOW
Replies: 2
Views: 492

OTRS is super SLOW

Hi,

I just want to ask, what could be the reason why the RAM is already full but
when we reboot the system of OTRS, the RAM will used half of the memory.

The only user that we have are 4-9 agents per day.

Please help us, as we are facing the issue again and again.
Thank you so much!
by gecelann
25 May 2017, 11:09
Forum: Help
Topic: Multiple articles created via Web-service SOAP
Replies: 1
Views: 437

Multiple articles created via Web-service SOAP

Hi to everyone,

I would like to ask if why does the ticket receives multiple articles in a specific ticket?
In ticket updating thru the use of SOAP in web service?

Please refer below,
Selection_237.png


Thank you!
by gecelann
08 May 2017, 06:31
Forum: Help
Topic: [SOLVED] DynamicField update via soap
Replies: 1
Views: 304

[SOLVED] Re: DynamicField update via soap

Hi, Already resolved using this thread http://doc.otrs.com/doc/api/otrs/stable/Perl/Kernel/System/DynamicFieldValue.pm.html and this tags/attribute ValueSet() sets a dynamic field value. This is represented by one or more rows in the dynamic_field_value table, each storing one text, date and int fie...
by gecelann
08 May 2017, 05:02
Forum: Help
Topic: [SOLVED] DynamicField update via soap
Replies: 1
Views: 304

[SOLVED] DynamicField update via soap

Hi to everyone, I would like to ask if what is the correct attribute/tag for dynamic field in Otrs5 using webservice of soap? Tried to use $result = $this->__soapCall("Dispatch", array($this->_wsconf['username'], $this->_wsconf['password'], "DynamicFieldValueObject", "ValueS...
by gecelann
04 May 2017, 07:52
Forum: Help
Topic: Limit in Search button (CSV,EXCEL)
Replies: 1
Views: 288

Limit in Search button (CSV,EXCEL)

Hi, Good day! I would like to ask if I can use more than 2000 in search limit in order to export it through csv or excel? I already edited the Ticket::Frontend::AgentTicketSearch###SearchLimit in sysconfig with 200000 value. Is it possible to use it? Tried exporting it through csv but the loading of...
by gecelann
04 Apr 2017, 07:20
Forum: Help
Topic: GenericTicketConnectorSOAP: Length Required
Replies: 3
Views: 411

Re: GenericTicketConnectorSOAP: Length Required

That's a HTTP error (411): https://httpstatuses.com/411 Do you send any payload (login, query, update...) with your request? Hi RStraub, I didn't do anything yet, I just wanted to make sure the webservice is working fine even if I access the correct url for it just like the JSON tag in REST API. I ...
by gecelann
03 Apr 2017, 10:56
Forum: Help
Topic: GenericTicketConnectorSOAP: Length Required
Replies: 3
Views: 411

GenericTicketConnectorSOAP: Length Required

Hi to everyone, I would like to ask how to check if GenericTicketConnectorSOAP is working in your TRS, I already imported yaml in web services what is the next thing that I would do to make sure that GenericTicketConnectorSOAP is working? Cause REST in JSON tag is already accessible with the correct...
by gecelann
28 Mar 2017, 03:56
Forum: Help
Topic: ERROR: Apache2 IO flush: Software caused connection abort
Replies: 1
Views: 297

ERROR: Apache2 IO flush: Software caused connection abort

Hi, Please help us to resolve this issue. It cause the web service performance slow and it keeps showing frequently internal server error. Please help us :( error_logs [Sun Mar 26 14:14:09 2017] -e: Use of uninitialized value $KeyValue[1] in concatenation (.) or string at /opt/otrs//Kernel/Output/HT...
by gecelann
28 Mar 2017, 03:08
Forum: Help
Topic: Can't locate object method "new" via package "Kernel::Config"
Replies: 1
Views: 605

Can't locate object method "new" via package "Kernel::Config"

Hi to everyone, please help me with this issue, our system always prompt internal server error whenever we do something action in our ticket. see the image below. Please help us, I am not doing anything in our config.pm except for a little change in defaults.pm. see below. Defaults.pm # -- # Copyrig...
by gecelann
23 Mar 2017, 04:33
Forum: Help
Topic: CustomerUserImportExport: Not all Export the Customer User
Replies: 0
Views: 269

CustomerUserImportExport: Not all Export the Customer User

Hi to all! Good day! I would like to know why does the exportation in customer_user using import/export does not exports all customer user that we have in our OTRS. Using import/export the only customer users that we have in our csv are 250 customers only but when we generated it in SQL box using SE...
by gecelann
20 Mar 2017, 09:19
Forum: Help
Topic: Update ticket via WebService (REST)
Replies: 2
Views: 443

Re: Update ticket via WebService (REST)

No, you don't need the credentials of the user who created the ticket. You need an account with proper permission for the ticket and action (update = rw) Hi root! Thanks roor! I would like to ask, after getting the list of the ticket for JSON tags, do I need to install also the wadl? https://github...
by gecelann
17 Mar 2017, 05:38
Forum: Help
Topic: Update ticket via WebService (REST)
Replies: 2
Views: 443

Update ticket via WebService (REST)

Hi!

Good day to everyone!
I would like to ask, if in updating ticket does it also need the user and password of the user who created the ticket?
Thank you!
by gecelann
14 Mar 2017, 10:02
Forum: Help
Topic: GenericTicketConnectorREST - "ErrorCode":"TicketGet.AccessDenied"
Replies: 4
Views: 584

Re: GenericTicketConnectorREST - "ErrorCode":"TicketGet.AccessDenied"

Sure, the GenericInterface can be called from every programming language that supports SOAP and/or HTTP requests. Most PHP code use the GenericInterface with SOAP, but it should be simple to use the REST interface from PHP. Hi reneeb! Thank you, my co-worker would like to use REST because of JSON t...
by gecelann
14 Mar 2017, 09:39
Forum: Help
Topic: GenericTicketConnectorREST - "ErrorCode":"TicketGet.AccessDenied"
Replies: 4
Views: 584

Re: GenericTicketConnectorREST - "ErrorCode":"TicketGet.AccessDenied"

You need the credentials for a user who has the permission to see the ticket. The webservice does the same permission checks as the web interface. If anyone should see the ticket details, you would need to write your own operation modules for the Generic Interface. But I would *not* do that as that...
by gecelann
14 Mar 2017, 07:23
Forum: Help
Topic: GenericTicketConnectorREST - "ErrorCode":"TicketGet.AccessDenied"
Replies: 4
Views: 584

GenericTicketConnectorREST - "ErrorCode":"TicketGet.AccessDenied"

Hi, I would like to know if it is possible to view ticket's JSON tags even if the user that you used is not the one who created the ticket? Actually GenericTicketConnectorREST is giving me the right JSON tags the thing is I am not able to view other ticket's details if I'm not the one who created th...
by gecelann
14 Mar 2017, 06:34
Forum: Help
Topic: [SOLVED]not valid YAML in web services OTRS
Replies: 1
Views: 247

Re: [SOLVED]not valid YAML in web services OTRS

It's already okay now. I'm uploading other file instead of yaml. sorry mybad! :D
by gecelann
14 Mar 2017, 06:05
Forum: Help
Topic: [SOLVED]not valid YAML in web services OTRS
Replies: 1
Views: 247

[SOLVED]not valid YAML in web services OTRS

Hi Good day! tried to import GenericTicketConnectorSOAP.yml here in https://github.com/OTRS/otrs/tree/rel-5_0/development/webservices. but it has error and it is Tue Mar 14 11:59:01 2017 error OTRS-CGI-01 YAML data was not readable even by pure-perl YAML module Tue Mar 14 11:59:01 2017 error OTRS-CG...
by gecelann
14 Mar 2017, 03:48
Forum: Help
Topic: Other method in updating OTRS ticket except email
Replies: 3
Views: 519

Re: Other method in updating OTRS ticket except email

Webservices and the generic interface could be your next best choice then. Hi RStraub, Good day! thanks for the response! I would like to know if you do have some sample in understanding more about web services? I've been trying to search for it on how to configure and apply it in otrsv5. please he...
by gecelann
11 Mar 2017, 08:07
Forum: Help
Topic: Bulk new tickets import
Replies: 2
Views: 362

Re: Bulk new tickets import

you have to create a script which sends the tickets in via email or via using the webservice interface Hi Jojo, Thanks for your reply, i am still working on web services, however, there's no best sample web services for otrsv5. If you have sample or you know some best tutorial for it, can you give ...
by gecelann
09 Mar 2017, 09:21
Forum: Help
Topic: Bulk new tickets import
Replies: 2
Views: 362

Bulk new tickets import

Hi!

Good day!
I would like to ask if it is possible to have import new tickets? where in we already have template in excel file according to our ticket creation template and we would like to import since it is a bulk ticket. can it be possibly done? please advice :)
by gecelann
08 Mar 2017, 10:06
Forum: Help
Topic: Other method in updating OTRS ticket except email
Replies: 3
Views: 519

Other method in updating OTRS ticket except email

Hi to everyone! I would like to ask if there's another way around to update ticket's state other than email via external application. We would like to try other way around to update ticket's state because our email is always delay in our side. is there a way how to communicate other external applica...
by gecelann
03 Mar 2017, 09:32
Forum: Help
Topic: [SOLVED] HELP!!! Internal Server Error index.pl
Replies: 4
Views: 536

[SOLVED] Re: HELP!!! Internal Server Error index.pl

Looks like your installation is broken, check permissions, symlinks etc. Hi root! Thank you! already found the solution. needed to copy the original all perl/pm files. I don't know why pm files were automatically erased in the server. :( but good thing I already fixed it before my deadline! Thanks ...
by gecelann
24 Feb 2017, 01:25
Forum: Help
Topic: [SOLVED] HELP!!! Internal Server Error index.pl
Replies: 4
Views: 536

Re: HELP!!! Internal Server Error index.pl

From you output I can"t see a problem. Where do you see there's a problem? Hi root, I cannot access login.pl,customer.pl and installer.pl it just say internal server error. Selection_163.png Please help me :(( This is the first time i encounter this issue. I just notice that after installing F...
by gecelann
23 Feb 2017, 11:30
Forum: Help
Topic: [SOLVED] HELP!!! Internal Server Error index.pl
Replies: 4
Views: 536

[SOLVED] HELP!!! Internal Server Error index.pl

Hi to everyone! I would like to ask how to fix this issue currently trying to move the other folder that has otrs.conf. but it has no change at all after restarting apache2. I do have 2 otrs.conf. these are the files located. /etc/apache2/sites-available /etc/apache2/sites-enabled Try to move /etc/a...
by gecelann
23 Feb 2017, 06:45
Forum: Help
Topic: Stats graph on dashboard
Replies: 9
Views: 1401

Re: Stats graph on dashboard

jojo wrote:please don't hijack old threats written on older OTRS versions


Sorry jojo, my bad. Thought it was okay to reply in here since it is related with my question.
btw, thanks for informing me! :)
by gecelann
23 Feb 2017, 06:06
Forum: Help
Topic: Stats graph on dashboard
Replies: 9
Views: 1401

Re: Stats graph on dashboard

jojo wrote:the one configured in var/cron/generate_dashboard_stats


Hi,

There's no file in cron folder that has a name like generate_dashboard_stats should I create it in order to have one?
If ever how would I create it? Please advise us, I want to try it on my dashboard. Thank you!
by gecelann
13 Feb 2017, 07:43
Forum: General
Topic: Analystics tool/add in
Replies: 5
Views: 737

Re: Analystics tool/add in

jojo wrote:create a statistic (Accumulation) and switch it on to be showed on the dashboard


Hi jojo,

Where in sysconfig can enable the statistics on the dashboard?? :D :D :D
btw, i'm using otrsv5 sir! Thanks!
by gecelann
13 Feb 2017, 05:40
Forum: Help
Topic: Customize Report stat using external reporting tools
Replies: 1
Views: 322

Customize Report stat using external reporting tools

Hi, Good day! follow up on this, however is it possible to add object type? in statistics module? just to have an interface to all the agents if they're going to have stats access? I don't want to give the admin rights for all the users that needs to have access in stats. If its possible can you ple...
by gecelann
11 Feb 2017, 04:41
Forum: Help
Topic: [SOLVED] otrs can't connect to windows browser
Replies: 1
Views: 304

Re: [SOLVED] otrs can't connect to windows browser

Already found a solution, we just add route it to our server! :D :D :D

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