Search found 17 matches
- 10 Jun 2020, 19:10
- Forum: Help
- Topic: X-OTRS-Loop no longer preventing autoreply (v6)
- Replies: 9
- Views: 5449
Re: X-OTRS-Loop no longer preventing autoreply (v6)
Do you use a TicketNotification instead of an Auto Reply? Well, it's an inherited otrs instance. You are absolutely right! I checked the auto replies and there was a very similar to the used notification... :shock: After your hint I checked the correct settings and I saw that is not any auto reply ...
- 10 Jun 2020, 18:43
- Forum: Help
- Topic: X-OTRS-Loop no longer preventing autoreply (v6)
- Replies: 9
- Views: 5449
- 10 Jun 2020, 06:58
- Forum: Help
- Topic: X-OTRS-Loop no longer preventing autoreply (v6)
- Replies: 9
- Views: 5449
- 09 Jun 2020, 16:54
- Forum: Help
- Topic: X-OTRS-Loop no longer preventing autoreply (v6)
- Replies: 9
- Views: 5449
Re: X-OTRS-Loop no longer preventing autoreply (v6)
Hi, I have similar issue. I can see that the rule matches and it set X-OTRS-Loop to yes but the sender gets auto reply. 12 Kernel::System::PostMaster::Filter::MatchDBSource successful Filter: 'Nincs automatikus válasz' 'Németh Csaba <whatever@gmail.com>' =~ /whatever@gmail.com/i ! 2020-06-09 16:44:4...
- 16 Oct 2018, 11:02
- Forum: Howtos
- Topic: Agent Preferences - How to add a field
- Replies: 14
- Views: 80712
Re: Agent Preferences - How to add a field
How does it look like in OTRS 6?
I get Message: Old ConfigItem PreferencesGroups###MyField detected in AgentPrefs-myfield.xml!
I get Message: Old ConfigItem PreferencesGroups###MyField detected in AgentPrefs-myfield.xml!
- 13 May 2016, 10:58
- Forum: Help
- Topic: How can I use the tags in the SysConfig?
- Replies: 0
- Views: 1336
How can I use the tags in the SysConfig?
I would like to set default subject for priority change, close, etc...
I found that I can do it via sysconfig, e.g. Ticket → Frontend::Agent::Ticket::ViewPriority
How can use tags e.g. in Ticket::Frontend::AgentTicketPriority###Subject field?
I should use the same what I get if I click to reply.
I found that I can do it via sysconfig, e.g. Ticket → Frontend::Agent::Ticket::ViewPriority
How can use tags e.g. in Ticket::Frontend::AgentTicketPriority###Subject field?
I should use the same what I get if I click to reply.
- 19 Feb 2016, 15:15
- Forum: Help
- Topic: LDAP not syncing all attributes
- Replies: 34
- Views: 17643
Re: LDAP not syncing all attributes
Great! It works also on otrs 5. Could you please send it to the repo? Just in case someone needs this again. I wanted to change some self-defined preferences such as phone (UserAgentenDurchwahl) and department (UserAgentenAbteilung). It's not needed to alter the table to achieve this. This should be...
- 15 Feb 2016, 10:42
- Forum: General
- Topic: OTRS 5 LDAP group issue
- Replies: 1
- Views: 1604
OTRS 5 LDAP group issue
Hi, I have configured an OTRS 5.0.6 with LDAP auth for the Agents. I use also the AuthSyncModule and it is syncs LDAP groups to otrs groups. The following is sometimes in the log but nothing else: [Mon Feb 15 10:46:43 2016] Config.pm: Subroutine Load redefined at /opt/otrs//Kernel/Config.pm line 24....
- 05 Feb 2016, 12:21
- Forum: Help
- Topic: (SOLVED)Include agent job title in OTRS signature
- Replies: 4
- Views: 3172
- 25 Jan 2016, 14:34
- Forum: Help
- Topic: Available VARIABLES <OTRS_ ...>
- Replies: 4
- Views: 4262
Re: Available VARIABLES <OTRS_ ...>
How can GenericAgent use these variables?
E.g.: I want to change the title of the ticket to '[<OTRS_TICKET_CustomerID>] <OTRS_TICKET_Title>'
How can I do it with GenericAgent?
E.g.: I want to change the title of the ticket to '[<OTRS_TICKET_CustomerID>] <OTRS_TICKET_Title>'
How can I do it with GenericAgent?
- 25 Jan 2016, 14:04
- Forum: Help
- Topic: Architecture plan
- Replies: 4
- Views: 1982
Re: Architecture plan
I have done it:
I have disabled "Ticket::Frontend::CustomerTicketMessage###Queue"
Enabled "Ticket::Frontend::CustomerTicketMessage###QueueDefault"
GenericAgent changes the queue on ticket creation.
I have disabled "Ticket::Frontend::CustomerTicketMessage###Queue"
Enabled "Ticket::Frontend::CustomerTicketMessage###QueueDefault"
GenericAgent changes the queue on ticket creation.
- 24 Jan 2016, 16:22
- Forum: Help
- Topic: Architecture plan
- Replies: 4
- Views: 1982
Re: Architecture plan
Hi wheelsot,
thanks for your reply.
I tried it with ACLs. How can I avoid that customer has to choose between only one choice? Can I set default queue per customer?
thanks for your reply.
I tried it with ACLs. How can I avoid that customer has to choose between only one choice? Can I set default queue per customer?
- 21 Jan 2016, 21:21
- Forum: Help
- Topic: Architecture plan
- Replies: 4
- Views: 1982
Architecture plan
Hi, We have some customers in different countries. We have onsite support teams (1st level) (1 onsite team for multiple customers is possible) We have a global support team (2nd level) Onsite teams should see only the customer's ticket in their countries. How should I create the architecture? Should...
- 09 Dec 2015, 10:07
- Forum: Help
- Topic: [Solved] Enable images in CKeditor
- Replies: 2
- Views: 1482
Re: [Solved] Enable images in CKeditor
I have used 'img[*]{*};' format.
Thx.
Thx.
- 09 Dec 2015, 09:24
- Forum: Howtos
- Topic: Agent Preferences - How to add a field
- Replies: 14
- Views: 80712
Re: Agent Preferences - How to add a field
"How do I add an extra field (for instance, phone number) to the Agent DB?" This is really simple. Create a file (otrs/Kernel/Config/Files/AgentPrefs-myfield.xml) How will it survive the upgrades? I tried to put it into otrs/ Custom /Kernel/Config/Files/AgentPrefs-myfield.xml, but it didn...
- 07 Dec 2015, 19:22
- Forum: Help
- Topic: [Solved] Custom fields to agent's profile
- Replies: 1
- Views: 1161
[Solved] Custom fields to agent's profile
How can I add custom fields to agent's profile? e.g.: IM address
- 07 Dec 2015, 18:28
- Forum: Help
- Topic: [Solved] Enable images in CKeditor
- Replies: 2
- Views: 1482
[Solved] Enable images in CKeditor
How can I enable the images in the CKeditor?
I would like to put a logo into the signature but it is not allowed.
I would like to put a logo into the signature but it is not allowed.