Search found 4 matches

Go to advanced search

by dhakala
28 Oct 2016, 21:38
Forum: Help
Topic: Putting copyright and registered symbols in text and textarea fields
Replies: 0
Views: 338

Putting copyright and registered symbols in text and textarea fields

I just installed OTRS 5.0.13 and ITSM 5.0.13 and I am trying to enter the registered (®) and copyright (©) symbols in text and text area fields. I am able to enter them when I edit a config item, but the symbols show up as '?' when the record is displayed and subsequently edited. I am able to enter ...
by dhakala
28 Oct 2016, 14:56
Forum: Help
Topic: Submitting Change in CMDB Not working in Chrome
Replies: 10
Views: 1276

Re: Submitting Change in CMDB Not working in Chrome

The problem is definitely with the latest Chrome version 54.0.2840.71m. Not only am I having this problem in OTRS 5.0.13, it is almost manifesting itself in our OTRS 4.0.7 system. I confirmed this by uninstalling the latest version of Chrome and installing an older version (53.0.2785.143 m) - no pro...
by dhakala
27 Oct 2016, 21:49
Forum: Help
Topic: Submitting Change in CMDB Not working in Chrome
Replies: 10
Views: 1276

Re: Submitting Change in CMDB Not working in Chrome

I am seeing the same behavior, but it seems to be limited to creating new, and changing existing, CI entries. I can make add new new general catalog items and attributes as well as agents and customers. Everything is saved in the database except configuration items additions and changes. Very strang...
by dhakala
03 Jun 2016, 17:28
Forum: OTRS Links
Topic: Upgrading from OTRS 4 to OTRS 5 on a RHEL6 server
Replies: 3
Views: 1442

Upgrading from OTRS 4 to OTRS 5 on a RHEL6 server

I would like to install OTRS 5 on a Red Hat Enterprise Linux 6 server and connect OTRS to an Oracle database. This server currently has OTRS 4 and a MySQL database. This is more of a Linux admin question: what is the best way to perform this upgrade? Maintaining the current data is not an issue - I'...

Go to advanced search