Znuny and ((OTRS)) Community Edition

Buongiorno a tutti, ho configurato OTRS per leggere gli utenti cliente da active directory. Al momento dell'apertura di un nuovo ticket, l'utente che compare nel campo "Utente cliente" comprende correttamente nome e cognome ma nella parte dell'indirizzo email viene selezionato apparentemen...

Thank you for your quick reply! I am attaching Config.pm. We tested the behaviour by creting: itd_otrs1: on it.ndl.* domain itd_otrs2: on sl.local domain itd_otrs2 authenticates normally on first domain and not on second one and that's what was expected. Agent was able to logon: Dec 17 18:31:06 loca...

Hello, i have configured OTRS to use two different Active Directory for authenticating agents. It seems that after failing the first auth backend (because agent is present only on second AD), OTRS does not try to access to second one. Can anybody give me a clue on how to debug such a problem? Thank ...