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by rkrisher
09 Sep 2017, 00:04
Forum: General
Topic: import duplicates configuration items
Replies: 5
Views: 7799

Re: import duplicates configuration items

To anyone out searching for the answer I finally figured something out at least. The identifier on the import can not start with a number 0. You can not use the CONFIGITEM# as your identifier. once I created a uniqueID and started it with the Alphabet, I was able to get the record to update instead ...
by rkrisher
23 Sep 2015, 17:56
Forum: Howtos
Topic: Push a linux email through otrs as ticket
Replies: 1
Views: 1865

Re: Push a linux email through otrs as ticket

I'm looking for a similar answer. I have my equipment on my WAN send alerts directly to the otrs user. I can see the mail get into the otrs users mailbox then disappear moments later, but a ticket is never generated and nothing in the logs. I am migrating from Debian to Centos 6.7 and it worked prop...

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