Znuny and ((OTRS)) Community Edition

cfreire

Hi Roy, cheking another posts, I see that one of the reasons by this problem is MXrecordCheck, I disabled this option from Configuration Panel, and I have solved the problem.

Thanks for your attention.

Regards.

cfreire

Hi friends, some days I could to send mails trough outlook, but now I have the next error ehwn I try to send messages: Backend ERROR: OTRS-CGI-19 Perl: 5.16.3 OS: linux Time: Mon Oct 2 23:00:48 2023 Message: Impossible to send message to: cfreire@zxxxxxxx . RemoteAddress: 181.198.1.70 RequestURI: /o...

cfreire

Hi ROy, I have solved all my problems, abouy inbound mail it was by the token was expired, I renewed it and I received mails normally.
Actually I receive and send mails normally. Thanks for your help. This case was solved. Thank you very much.

Regards.

cfreire

Hi Roy, I have corrected the error of use my old mail account, now I can send mails successfully. But now I have the error to get mails, any way to downgrade the IO::Socket::SSL to (v1.94) or another way to recovery the inbound mails?

thanks by your attention and patience.

cfreire

Hi Roy, I hope that you bi fine..... I have upgrade 2 modules NET::SMTP and IO::Socket::SSL, but I dont now if upgrade IO::Socket::SSL was an error :(, because since this upgrade, I can't receive mails and I have the next error: outlook.office365.com (IMAPTLS)... ERROR: OTRS-otrs.Console.pl-Maint::P...

cfreire

Last failed login: Wed Aug 30 16:50:56 -05 2023 from 190.63.65.249 on ssh:notty There were 2 failed login attempts since the last successful login. Last login: Wed Aug 30 15:23:59 2023 from 190.63.171.162 [root@znuny ~]# su - otrs Last login: Wed Aug 30 15:24:08 -05 2023 on pts/1 [otrs@znuny ~]$ bin...

cfreire

Hi Roy, the error using commands are: [otrs@znuny ~]$ bin/otrs.Console.pl Maint::Email::MailQueue --send --verbose ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-19 Perl: 5.16.3 OS: linux Time: Wed Aug 30 20:24:09 2023 Message: CommunicationLog(ID:116925,AccountType:-,AccountID:-,Direction:Outg...

cfreire

Hi I have changed accordding at your recommendation SendmailModule::AuthenticationType to Password. The other settings im SendmailModule.. are the attached.

And I have the same error. I can´t send mails.

cfreire

Hi friends. I have configured Modern authentication with Outlook, and I have followed these steps in the link: https://www.znuny.org/en/blog/modern-authentication-with-microsoft I get mails successfully, but when I want to asnwer my ticktes I have the next error: 30/08/2023 - 12:04 (America/Guayaqui...

cfreire

Excellent my friends. Thanks for your reply and soluction.

cfreire

The additional space was added on / what it was the partition that before wass 100%, now it's 54%. [root@znuny ~]# df -lha Filesystem Size Used Avail Use% Mounted on sysfs 0 0 0 - /sys proc 0 0 0 - /proc devtmpfs 3.9G 0 3.9G 0% /dev securityfs 0 0 0 - /sys/kernel/security tmpfs 3.9G 0 3.9G 0% /dev/s...

cfreire

Hi friends I have a issued please , my server was with disk at 100%, I have added more space and now its 50%, but I have problem witj the appearance, because all see bad and there is an error that says "This software runs with a huge lists of browsers, please upgrade to one of these."... P...

cfreire

I friends, Znuny 6.4 and I have some accounts that use same tokens in differents process to get mail in my znuny server all them function OK, but just one give me error to receive mails. The error is: Web: CommunicationLog(ID:5329693,AccountType:-,AccountID:-,Direction:Incoming,Transport:Email,Objec...

cfreire

Hi friends. I have followed all the steps of the https://www.znuny.org/en/blog/modern-authentication-with-microsoft but when I try to fetch e-mailsm I get the next: otrs@svrotrs ~]$ bin/otrs.Console.pl Maint::PostMaster::MailAccountFetch --debug Spawning child process to fetch incoming messages from...

cfreire

Hi friend, I have updated my Znuny to 6.4 version and I have followed all the steps detalied in your post. But when I try to fetch mails with Imaps, Imaptls andd imap, I get the next erros: [otrs@svrotrs ~]$ bin/otrs.Console.pl Maint::PostMaster::MailAccountFetch Spawning child process to fetch inco...

cfreire

Thank you very much, the command in/otrs.Console.pl Admin::Package::Install https://addons.znuny.com/api/addon_repo ... 88/:latest solved my updating problem.

Thanks for your help.

Regards.

cfreire

Is there any link with steps to upload the token from files plese?

cfreire

Hi , thanks for your help.... I have run the command and get the next: [otrs@svrotrs ~]$ bin/otrs.Console.pl Admin::Package::Install https://addons.znuny.com/api/addon_repos/public/2388/:latest Installing package... ERROR: OTRS-otrs.Console.pl-Admin::Package::Install-10 Perl: 5.16.3 OS: linux Time: ...

cfreire

Hi friends, I have intended do it but the error CommunicationLog(ID:5132258,AccountType:-,AccountID:-,Direction:Incoming,Transport:Email,ObjectLogType:Connection,ObjectLogID:8307748)::Kernel::System::MailAccount::POP3S => POP3S: Auth for user pe... When I try to configure the OAuth2 I just see the f...

cfreire

Hi friend thanks for your reply, I have ran that you say to me and later get again: [otrs@svrotrs ~]$ bin/otrs.Console.pl Admin::Package::UpgradeAll Fetching online repositories... Freebie Features... Done Znuny Open Source Add-ons... Done Upgrading installed packages... The following packages could...

cfreire

Hi friends, thnaks for reading, I have a Issued, I have migrated my otrs 6.0.16 to Znunny 6.1 because I had the next error when I tried to fetch messages: CommunicationLog(ID:5125067,AccountType:-,AccountID:-,Direction:Incoming,Transport:Email,ObjectLogType:Connection,ObjectLogID:8296537)::Kernel::S...

cfreire

Hi my friends, I solved the problem..... The issue was because the tables are in MyIsam, and in the Otrs6 shoukd be in InnoDB... I ran this : su -c "bin/otrs.Console.pl Maint::Database::MySQL::InnoDBMigration" -s /bin/bash otrs And later ran the upgrade command and ready... Regards, and Ha...

cfreire

Que tal amigos, he encontrado la solución. La razón es porque ciertas tablas mantienen el motor MyIsam, por lo que hay que convertirlas todas a InnoDB, se realiza una consulta con el suiguiente comando: su -c "bin/otrs.Console.pl Maint::Database::MySQL::InnoDBMigration" -s /bin/bash otrs Y...

cfreire

Gracias amigo por tu ayuda, he verificado los permisos del usuario otrs en la base otrs y tiene todos los privilegios... El error aun persiste, alguna otra solución porfa?????

cfreire

Que tal amigos un saludo a todos.... Tengo Otrs5 en Centos 7 y quiero actualizatlo a 6.... Pero al momento que ejecuto el script para actualizar las estructuras "scripts/DBUpdate-to-6.pl" me sale el siguiente error: Step 7 of 42: Upgrade database structure ... [Fri Dec 21 09:11:56 2018] DB...

cfreire

Hi my friends.... Please if any people may to help me.... I have Otrs5 in Centos7, want to update this to OTRS6, but at the momento that I run the scripts/DBUpdate-to-6.pl, I receive the next error: Step 7 of 42: Upgrade database structure ... [Fri Dec 21 09:11:56 2018] DBUpdate-to-6.pl: DBD::mysql:...

cfreire

Hi friends, thanks for your attention, I have a problem with my OTRS 5 in CEntos 6, the problem is that when I assigning a responsible to a ticket, normally in the header of the assignment is shown From: Supervisory" To: "Agent Assigned" Subject:----- But in my first attempt of assign...

cfreire

Que tal amigos, gracias por su atención, tengo un inconveniente con mi OTRS 5 en CEntos 6, lo que sucede es que al momento de asignar un responsable a un ticket, lo normal es que en la cabecera de la asignación se muestre De: "Supervisor" Para: "Agente Asignado" Asunto:----- Pero...

cfreire

There is not files attached.
Several days ago my disk was at 100%. We recovered a little of space but from there the files attached are not showing in all ticktes. What clould be?
Regards.

cfreire

Que tal amigos del foro, tengo un pequeño problema, yo uso OTRS 4 y hace unos días mi disco estuvo al 100%, liberé un poco de espacio; pero a partir de ahí no me están llegando los archivos adjuntos en los Tickets. Qué pudo haber pasado?
En espera de sus comentarios . Gracias.

cfreire

Thanks for replying.....

I need to know if there is any way to release what I said.....????? and which is the way??? please people that know it..

cfreire

Hi friends, I've been searching the internet all afternoon for this topic but I do not see an exact solution. I would like to know how to remove tickets from certain of my queues; empty my queues by recovering hard disk space, and decreasing the weight of the database. I tried to do it through the g...

cfreire

Que tal amigos como están, he estado toda la tarde investigando por internet sobre este tema pero no veo solucion exacta. Quisiera saber como eliminar tickets de ciertas de mis colas o en otra palabra vaciar las colas recuperando espacio en disco duro, es decir disminuyendo el peso de la base de dat...

cfreire

Que tal amigos como están, he estado toda la tarde investigando por internet sobre este tema pero no veo solucion exacta. Quisiera saber como eliminar tickets de ciertas de mis colas o en otra palabra vaciar las colas recuperando espacio en disco duro, es decir disminuyendo el peso de la base de dat...

cfreire

Que tal amigos, necesito ayuda con un problema que tengo hace dias. No puedo crear, cerrar o buscar un ticket ya que cuando lo intento hacer me sale un error web 500. En el error_log de http me sale esto: [error] Can't use string ("2016/04/06") as a HASH ref while "strict refs" i...

cfreire

Hi my friends, Since some days ago, i have a problem. When I want to search a ticket or close any ticket I receive this error in http error_log. [error] Can't use string ("2016/04/06") as a HASH ref while "strict refs" in use at /opt/otrs//Kernel/System/User.pm line 191.\n I have...

cfreire

Hola no no pude amigo. Tu has podido?

cfreire

Entonces no hay como migrar datos de Centos a Debian?? EN oTRS 3.1¿¿????

cfreire

Será que en algún archivo de configuración donde OTRS hace el enlace web a la base de datos es distinto como se hace en centos y debian?

cfreire

Otras veces ya lo he hecho así de centos a centos, cual script restore en los enlaces que me enviaste no dice nada acerca de un script restore solo dice que se ejecuta unos comandos para restaurar la numeracion de los tickets y de los logs, pero no dice de los usuarios, templates, etc. Para esto ten...

cfreire

Gracias por tu respuesta, te cuento que realice lo siguiente: Respalde todo /opt/otrs/ de Centos 5 y la base de datos otrs con mysqldump -u “usuario” -p”contraseña” nombre-de-la-base-de-datos > nombre-del-respaldo.sql Luego en Debian con otrs 3.1.11 ya instalado y funcionando movi los archivos exist...

cfreire

Hola amigos =) tengo una consulta

¿Es posible migrar 3.x otrs en Centos 5 a la misma versión en otrs pero en Debian Jeesy ??

Si esto es posible, ¿qué cambios habrá que hacer?

cfreire

Hi I have a query

Is it possible to migrate otrs 3.x in Centos 5 to the same version in otrs but on Debian Jeesy??

If this is possible, what changes will be necessary to do?

cfreire

Disculpa soy nuevo en el foro, como coloco el tag de solucionado en el tema?

cfreire

Hey amigo muchas gracias por tu aporte y ayuda, segui cada pasito que menciona ese enlace y funciono =) gracias. Una cosulta esos pasos sirven para cualquier version de Otrs o solo para la 5? =)

cfreire

Hola amigos, instale Otrs 5 en Debian Jeesy siguiendo los pasos de los siguientes enlaces: https://otrs.github.io/doc/manual/admin/5.0/en/html/manual-installation-of-otrs.html http://www.rootathome.de/installation-von-otrs-4-unter-debian/ Al momento de ingresar a la interface web recivo este error: ...

cfreire

Hi, I have installed Otrs 5 on Debian Jeesy agree with those links: https://otrs.github.io/doc/manual/admin/5.0/en/html/manual-installation-of-otrs.html http://www.rootathome.de/installation-von-otrs-4-unter-debian/ But at the moment that I want to enter to the web interface i receive this error: In...

cfreire

Hi my friends

I would like to know if there is any way to add the Responsible and Owner in the ticket on the Watchinf of Queues, in Small, Medium and Large modes?

Please and Thanks for your attentions.

Refards =)

cfreire

Que tal estimados

Quisiera saber si en el visor de Colas del Otrs 4 Small, Medium y Large, jay alguna forma de hacer para que también aparezca los datos del responsable del ticekt visualizado??

Muchas gracias por su atención de antemano.

cfreire

Well, the problem could be that perl-YAML-XS was not available in standard Centos 6 packages repositories, so by installing EPEL (https://fedoraproject.org/wiki/EPEL) you expand the repositories of your system, so whenever you want to install a desired package, your system will look up in the insta...

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