Search found 37 matches
- 08 Dec 2016, 21:20
- Forum: Help
- Topic: OTRS taking too long to close a ticket
- Replies: 1
- Views: 1142
OTRS taking too long to close a ticket
Hello everyone! I'm having a failure in OTRS, when I'm closing a call it's taking too long, all the screens are normal, adding notes, setting items, all right, just to close a call that is slow. The machine is robust, has plenty of disk space, the BD only has 600MB, does anyone know what it can be? ...
- 30 Nov 2016, 22:20
- Forum: Ajuda
- Topic: OTRS demorando para fechar um chamado
- Replies: 1
- Views: 37642
Re: OTRS demorando para fechar um chamado
Ah! Outra dica, está demorando para abrir chamado também, tanto na interface do usuário como do atendente.
- 30 Nov 2016, 22:07
- Forum: Ajuda
- Topic: OTRS demorando para fechar um chamado
- Replies: 1
- Views: 37642
OTRS demorando para fechar um chamado
Salve, salve moçada! Estou com uma falha no OTRS, quando vou fechar um chamado está demorando muito, todas as telas estão normais, adição de notas, itens de configuração, tudo certinho, apenas para fechar um chamado que está com essa lentidão. A máquina é robusta, tem espaço em disco de sobra, o BD ...
- 20 Sep 2016, 21:54
- Forum: Help
- Topic: Associate configuration item automatically on the ticket
- Replies: 1
- Views: 1269
Associate configuration item automatically on the ticket
Hello everyone!
You can automatically associate a configuration item in the opening of the ticket?
Thank you.
You can automatically associate a configuration item in the opening of the ticket?
Thank you.
- 29 Aug 2016, 23:02
- Forum: Geral
- Topic: Estatísticas em Gráfico não funciona
- Replies: 4
- Views: 50890
Re: Estatísticas em Gráfico não funciona
Todos os módulos estão instalado e OK! Não sei porque está assim.
Alguém já teve esse tipo de falha?
Alguém já teve esse tipo de falha?
- 29 Aug 2016, 22:56
- Forum: Help
- Topic: Create new ticket by email
- Replies: 9
- Views: 3789
Re: Create new ticket by email
I'm even getting called, but I have to click on "Get emails" as in the image below, I would like it to be automatic, to send the email now enter as called.
- 29 Aug 2016, 22:47
- Forum: Help
- Topic: Create new ticket by email
- Replies: 9
- Views: 3789
Re: Create new ticket by email
Sorry, but my knowledge in OTRS is basic, you can tell me how to realize this check?
Thanks a lot for the help!
Thanks a lot for the help!
- 29 Aug 2016, 20:11
- Forum: Help
- Topic: Create new ticket by email
- Replies: 9
- Views: 3789
Re: Create new ticket by email
I could not, see the image, set up a second email account, but when I send an email to the same, the call is not automatically opened. My need is that when the client user to send an email to infra@; systems@; electric@, a new ticket is created in the queue I specify as: infrastructure, systems and ...
- 26 Aug 2016, 22:19
- Forum: Ajuda
- Topic: Criar chamado por e-mail (por fila)
- Replies: 0
- Views: 33878
Criar chamado por e-mail (por fila)
Olá! Preciso fazer com que o OTRS crie um chamado automaticamente e envie para uma fila especifica, por exemplo: E-mail enviado para infra@empresa.com >> Abrir chamado na Fila >> Infraestrutura; E-mail enviado para sistemas@empresa.com >> Abrir chamado na Fila >> Sistemas. Alguém pode compartilhar a...
- 26 Aug 2016, 21:44
- Forum: Help
- Topic: Create new ticket by email
- Replies: 9
- Views: 3789
Re: Create new ticket by email
Yes! I read, but can not identify how to when sending an email to infra@mycompany.com open a ticket in the queue "Infra" and when to send systems@mycompany.com open a ticket on philia "Systems".
- 25 Aug 2016, 21:23
- Forum: Help
- Topic: Create new ticket by email
- Replies: 9
- Views: 3789
Create new ticket by email
Hello everyone!
I need that when you send an e-mail to be suporte@mycompany.com open a call in OTRS in a row specifies.
Does anyone know how to do this and can share?
Thank you.
I need that when you send an e-mail to be suporte@mycompany.com open a call in OTRS in a row specifies.
Does anyone know how to do this and can share?
Thank you.
- 30 May 2016, 13:03
- Forum: Ajuda
- Topic: [RESOLVIDO] Como apagar um item de configuração
- Replies: 1
- Views: 4032
Re: Como apagar um item de configuração
Respondendo: otrs.ITSMConfigItemDelete.pl delete config items (all, by class (and deployment state) or by number). Copyright (C) 2001-2015 xxx, http://otrs.com/ Usage: /opt/otrs/bin/otrs.ITSMConfigItemDelete.pl [options] Options are as follows: --help display this option help --all delete all config...
- 20 May 2016, 16:07
- Forum: Help
- Topic: [SOLVED] How to delete a configuration item
- Replies: 2
- Views: 2349
[SOLVED] Re: How to delete a configuration item
Thank you very much! It worked!
- 20 May 2016, 15:04
- Forum: Help
- Topic: [SOLVED] How to delete a configuration item
- Replies: 2
- Views: 2349
[SOLVED] How to delete a configuration item
Hello guys,
Does anyone know how I can do to delete an item from the CMDB?
Thank you.
Does anyone know how I can do to delete an item from the CMDB?
Thank you.
- 18 May 2016, 20:29
- Forum: Ajuda
- Topic: [RESOLVIDO] Como apagar um item de configuração
- Replies: 1
- Views: 4032
[RESOLVIDO] Como apagar um item de configuração
Salve, salve!
Alguém sabe como posso fazer para apagar um item do BDGC?
Obrigado.
Alguém sabe como posso fazer para apagar um item do BDGC?
Obrigado.
- 18 May 2016, 20:05
- Forum: Geral
- Topic: Estatísticas em Gráfico não funciona
- Replies: 4
- Views: 50890
Re: Estatísticas em Gráfico não funciona
Estou com o mesmo erro, e todos os módulos estão instalados.
- 25 Jan 2016, 12:33
- Forum: Help
- Topic: Statistics Dashboard not shown
- Replies: 5
- Views: 2199
Re: Statistics Dashboard not shown
I am having the same problem, check the permissions and all released, it happened after I updated to version 4.0.14 the OTRS.
- 13 Nov 2015, 16:06
- Forum: Geral
- Topic: Tempo por chamado
- Replies: 10
- Views: 19137
Re: Tempo por chamado
Pode me dar um norte como eu faço pra chegar no que você fez?daviknx wrote:Primeiro eu criei um campo dinâmico, e habilitei para que fosse exibido no opção "E-mail de saída": Depois habilitei na opção de exibição do ticket "ViewZoom":
- 06 Nov 2015, 22:28
- Forum: Help
- Topic: [SOLVED] Limiting the number of replies in the module "Survey Module"
- Replies: 2
- Views: 1573
Re: Limiting the number of replies in the module "Survey Module"
That's it 
Thanks!
Thanks!- 06 Nov 2015, 21:32
- Forum: Help
- Topic: [SOLVED] Limiting the number of replies in the module "Survey Module"
- Replies: 2
- Views: 1573
[SOLVED] Limiting the number of replies in the module "Survey Module"
Hello everyone! In the module satisfaction survey (Survey Module), it is possible to limit a response only in form? There is a flaw in the system in which you can select all response options. For example: Do you like the OTRS? Answer: Yes, no, a little. If you select all the answers the system allow...
- 07 Oct 2015, 15:46
- Forum: Help
- Topic: Answer open call by phone
- Replies: 8
- Views: 3367
[SOLVED] Re: Answer open call by phone
Hello everyone,
I managed to solve my problem. (Administration >> Models >> Type >> (Create)) My mistake is because he was putting the type "telephone call" in the case was "create", then when I open a ticket by telephone just choose the template.
Thank you all!
I managed to solve my problem. (Administration >> Models >> Type >> (Create)) My mistake is because he was putting the type "telephone call" in the case was "create", then when I open a ticket by telephone just choose the template.
Thank you all!
- 07 Oct 2015, 15:11
- Forum: Help
- Topic: Answer open call by phone
- Replies: 8
- Views: 3367
Re: Answer open call by phone
Where I (sysconfig> Templates <-> Queues)?
- 07 Oct 2015, 14:43
- Forum: Help
- Topic: Ticket notification created via phone
- Replies: 0
- Views: 898
Ticket notification created via phone
Hello, It is possible to send notification of a new open ticket when the ticket is created via "Panel attendant >> >> New Called called via phone"? When a ticket is created by the client user via the user panel normally receive notifications. Configured in: "Management >> Notification...
- 30 Sep 2015, 18:47
- Forum: Help
- Topic: Push notification for all client users
- Replies: 6
- Views: 2485
- 29 Sep 2015, 18:48
- Forum: Help
- Topic: How to print a report with the research results.
- Replies: 0
- Views: 948
How to print a report with the research results.
Hello,
I need to generate a report with the results of "Research", customer and user responses. Tried to generate this report on Statistics most unsuccessfully, someone help me?
Thank you!
I need to generate a report with the results of "Research", customer and user responses. Tried to generate this report on Statistics most unsuccessfully, someone help me?
Thank you!
- 29 Sep 2015, 18:32
- Forum: Help
- Topic: Push notification for all client users
- Replies: 6
- Views: 2485
- 29 Sep 2015, 18:31
- Forum: Help
- Topic: Answer open call by phone
- Replies: 8
- Views: 3367
Re: Answer open call by phone
Anyone?
- 21 Sep 2015, 20:26
- Forum: Help
- Topic: Answer open call by phone
- Replies: 8
- Views: 3367
Re: Answer open call by phone
I still can not solve, does anyone know how to load this automatic response?
Grateful!
Grateful!
- 21 Sep 2015, 20:21
- Forum: Help
- Topic: Push notification for all client users
- Replies: 6
- Views: 2485
Re: Push notification for all client users
crythias,
Could you help me ? I am grateful!
Could you help me ? I am grateful!
- 18 Sep 2015, 16:09
- Forum: Help
- Topic: Push notification for all client users
- Replies: 6
- Views: 2485
Re: Push notification for all client users
It is possible to send a pop-up? That would be great, please share how I can do this. But e-mail is my greatest need (for customers) to the agents already know how to send.
I watched the video, it is not that my need, but thanks for sharing.
Thank you.
I watched the video, it is not that my need, but thanks for sharing.
Thank you.
- 18 Sep 2015, 15:54
- Forum: Help
- Topic: Answer open call by phone
- Replies: 8
- Views: 3367
Re: Answer open call by phone
I created the model (see attached):
but how do I call this model automatically when you open the call via telephone?
but how do I call this model automatically when you open the call via telephone?
- 18 Sep 2015, 15:32
- Forum: Help
- Topic: Answer open call by phone
- Replies: 8
- Views: 3367
Answer open call by phone
Hi everyone,
Does anyone know how to create a predefined text to answer the open call by telephone?
Thank you.
Does anyone know how to create a predefined text to answer the open call by telephone?
Thank you.
- 18 Sep 2015, 15:27
- Forum: Help
- Topic: Push notification for all client users
- Replies: 6
- Views: 2485
Push notification for all client users
Hi everyone,
I need to send messages to all users on the client via OTRS, does anyone know if it is possible to perform this action?
I know how to send to atentendes: Administration >> administrative notification.
Thank you!
I need to send messages to all users on the client via OTRS, does anyone know if it is possible to perform this action?
I know how to send to atentendes: Administration >> administrative notification.
Thank you!
- 18 Aug 2015, 15:06
- Forum: Help
- Topic: [SOLVED] Hide menu "Called the company" customer panel
- Replies: 2
- Views: 871
Re: Hide menu "Called the company" customer panel
I found a very simple way!
Config in Ticket -> Frontend :: Customer >> Ticket :: Frontend :: :: CustomerDisableCompanyTicketAccess I changed to YES.
So when the client accesses one mensangem appears stating that the user is not allowed.
Thank you!
Config in Ticket -> Frontend :: Customer >> Ticket :: Frontend :: :: CustomerDisableCompanyTicketAccess I changed to YES.
So when the client accesses one mensangem appears stating that the user is not allowed.
Thank you!
- 18 Aug 2015, 13:46
- Forum: Help
- Topic: [SOLVED] Hide menu "Called the company" customer panel
- Replies: 2
- Views: 871
[SOLVED] Hide menu "Called the company" customer panel
Hello guys!
I need to hide the menu "Called the company", so that the customer does not have access to all the calls of other clients. Does anyone know how to do this?
Thanks!
I need to hide the menu "Called the company", so that the customer does not have access to all the calls of other clients. Does anyone know how to do this?
Thanks!
- 13 Aug 2015, 21:48
- Forum: Help
- Topic: [SOLVED] Error in the e-mail notification (time late)
- Replies: 3
- Views: 1334
Re: Error in the e-mail notification (time late)
Thank you very much!!!!
I saved a long time now. I will not continue in the quest to solve this problem.
It has information when the new version will be released?
I saved a long time now. I will not continue in the quest to solve this problem.
It has information when the new version will be released?
- 13 Aug 2015, 18:11
- Forum: Help
- Topic: [SOLVED] Error in the e-mail notification (time late)
- Replies: 3
- Views: 1334
[SOLVED] Error in the e-mail notification (time late)
When the system sends e-mails to customers the time is coming up with 3 hours late (-3) I think it's something about the time zone. I changed several parameters in Framework -> Core :: Time, but without success. Inside the OTRS in reports and customer panel the hours are normal, only in the sent e-m...