Znuny and ((OTRS)) Community Edition

Hi, is this add-on still maintained? Does someone know if it is compatible with OTRS 6.x ?

Hello everyone,
First thank you for this development.
Does this Add-on work with OTRS 6 ?

Any help on this topic would be appreciated

Did you find the answer to your question?

It is working ! Thank you very much !

Hi, i am running OTRS 3.3.12 I would like to know if it is possible in the Dashboard Events TIcket Calendar, to see only the calendar events for which i am the owner or responsible, and not everyone's events. I could not find a parameter for this. I tried to add OwnerOnly with value 1 in : Dashboard...

I have the same question to allow non admins to access "processes" and dynamic fields. Can it be done?

Yes if you set RW access to the users group it will work as the "users" is already selected in the "group" section of the Frontend::Module###AdminCustomerUser

Thank you again for your fast response. I think there might be a bug in the way OTRS handles ACLs. Here is the typical situation: in Process1 - Sales should access AD1 only - Account managers should access all AD in this process - Reps should access AD2 and AD3 but not others in Process 2 - Managers...

Thank you very much for your response. When it comes to roles, is that to say that my team members should have one single role? The problem I have is a lot of people have several roles : support/Manager/Finance etc. Thus if I want that only people with the "Manager" role can see the "...

Hello I have been struggling in using the ACLS when it comes to Roles. It works ok, if I want to restrict a menu based on a dynamic field or particular activity, but as soon as I want to restrict processes, or ActivityDialogs from certain roles , it does not work. With the following I am trying to s...