Znuny and ((OTRS)) Community Edition

Hello, I wish to add a parameter to configure a number of closed tickets between surveys. I saw the file C:\otrs\OTRS\Kernel\Config\Files\Survey.xml to understand how it works with the number of days : <ConfigItem Name="Survey::SendPeriod" Required="0" Valid="1"> <Descr...

Hello,

A survey can be sent to the customer after a number of closed tickets ?

Actually, it works very well with EnhancedPostmasterFilter because I had to reboot IIS to convert lowercase to uppercase !

Thanks you for all.

Thomas

Yes, I saw it before but where should I put this gist ?
In C:\otrs\OTRS\Custom\Kernel\Config.pm ?

I am sorry but I don't know the gist.
How to do it ?

I tried to test your file but it doesn't work.

I added the file in C:\otrs\OTRS\Kernel\System\PostMaster\Filter, is it all ?
Then, is there an other configuration to do ?

What do the file SetQueue.pm do ?

Thanks you !

But how to convert a case text to uppercase text in postmaster filters ?

Hello,

I didn't find a regular expression to get first three letters of first name and first two letters of name from an email address in the header "Body".

For example : 'FirstName.Name@domain.com...' ==> 'FirNa'

Thanks

Hello, When we forward an e-mail client to mailbox OTRS, a ticket is created with the applicant's identifier as the person having forwarded this mail but I want the client instead of this person. I perhaps had an idea : to add a generic agent which, for all forwarded emails (subject begins with &quo...

Hello,

Is it possible to bounce the mail using Outlook ?

Thomas

OK, I didn't know the bounce tool.
Thanks you for your answers.

I have found it.
Thanks you.

For example, a client sends a e-mail to a helpdesk (not OTRS) but this helpdesk cannot reply to his request.
So, he forwards the mail to mailbox OTRS.

How do it ?

Bonjour à tous,

Quand on transfère le mail d'un client à la boîte mail OTRS, un ticket est créé avec l'identifiant du demandeur comme la personne ayant transmis ce mail mais je souhaite que ce client soit à la place de cette personne.

Avez-vous une idée ?

Merci d'avance.

Thomas

I am sorry, I didn't explain well.

When we forward an e-mail client to mailbox OTRS, a ticket is created with the applicant's identifier as the person having forwarded this mail but I want the client instead of this person.

Yes.
Do you have any idea ?

Thanks you for your answer, Jojo!
It works very well.

I hope that you may reply to my other request : viewtopic.php?f=53&t=31852 ?

Thomas

Hello,

When a ticket is closed, is there a module allowing the person behind the ticket to indicate his satisfaction about the resolution of his request ?

Thanks you

Thomas

Hello,

I wish that OTRS recognize the applicant's identifier as the person behind the email and not as the person having transferred this mail.
If it's possible, how to do it ?

Thanks you.

Thomas

Actually, OTRS is in Trusted sites.

So, this is a problem ?

Hello,

Thanks you for your answer.
I asked the customer company for the security zone and I always wait his answer.

If OTRS is in intranet, do you have any idea ?

Regards,
Thomas Quintin

No, it isn't the same server.

Hello, Thank you for your answer. But I will be more precise : I applied this configuration on OTRS 3.3.8 at a customer company. Then, a popup asks the Windows connection whatever that I enter into. After, I retried the same configuration on my PC to test and it works fine ! So, I think that there i...

Hello, I wish to configure single sign on using Windows Authentification for IIS with otrs 3.3.8 but it doesn't work. Here's my configuration : - For customer interface In "Framework -> Frontend::Customer::Auth", Customer::AuthModule = HTTPBasicAuth Then, check "Customer::AuthModule::...

Hello, I'm working on 3.3.8. When you click on Customers, the Search textbox is already filled with *, and thus the list of customers automatically appears. I wish the same with Companies, I added a code in Kernel\Modules\AdminCustomerCompany.pm but it doesn't work. This is the code : sub Run { my (...

Hello, I'm working on 3.3.8. I wish auto-list for companies, I added a code in Kernel\Modules\AdminCustomerCompany.pm but it doesn't work. This is the code : sub Run { my ( $Self, %Param ) = @_; my $Nav = $Self->{ParamObject}->GetParam( Param => 'Nav' ) || 0; my $NavigationBarType = $Nav eq 'Agent' ...

KPS wrote:Also in the customer companies page, by default it shows no customers. I need to put a * in the search box to see them all

This has been done (search the forums) .[/quote]

I didn't find it.
Can you me tell more about it ?

Thanks

Hello,

How to return the ticket number '0000000' to restart ?

Thank you

Thomas Quintin

Bonjour à tous,

Comment remettre le numéro de ticket à 0000000 pour redémarrer ?

Merci d'avance,

Thomas Quintin