Znuny and ((OTRS)) Community Edition

Hello, Just need to know in OTRS statistics , the report on average resolution time is calculated according to the calendar/SLA assigned (within business hrs) or is it just time between start time and close time. For me apparently it’s the second one. If we are to calculate the resolution time withi...

INNODB

hello, Could anyone give some direction where to trace the error when running the dB migration script. I'm upgrading from 5.0.27 on CentOS 7 which was running well without errors. Step 1 of 39: Check framework version ... Step 2 of 39: Check required Perl version ... Step 3 of 39: Check required dat...

Exactly

Thank you so much

I m using the otrs 5.0.14 with centos . login in and dashboard loading is very slow (takes about 6 mins) ONLY for two specific agents where there are about 5 other agents for whom the otrs works perfectly. Customers also do not have an issue The problem exists for the said 2 agents everywhere regard...

Hello,

It is possible to create a customer for a person who do not have a email address ? He might n ot get notified but still he could log in to OTRS system.

Thanks.

Has anyone done the patch update from 4.0.9 to 4.0.10-1 ?what is the procedure .This is for otrs not ITSM.

Please share the link if there is any ?

Thank you.

Is it possible to do it manually in mysql?

Hello,

Does anyone know whether it is possible to backup from otrs 3.3.7 (using /backup.pl in 3.3.7) and restore to 4.0.8 using /opt/otrs/scripts/restore.pl at one go. I'm getting an error saying 'unknown version'

Thanks.

Hi all, I have defined a queue , lets say "Common" which belongs to users group. If a user assigns a ticket to this 'Common' queue I need to notify all agents by email. So far i have selected/highlighted this particular "Common" queue under my queues for all agents and have set a...

Yes that was the answer, after adding the user to admin and stats group the Admin and Stat tabs appeared.

Thanks everybody for your inputs.

Please tell how to add the user to admin and stat group

Thanks , but still no luck

/opt/otrs/bin/otrs.SetPermissions.pl --otrs-user=otrs --otrs-group=otrs --web-user=wwwrun --web-group=www /opt/otrs
Unknown option: otrs-group
Unknown option: web-user
Setting permissions on /opt/otrs

I did but getting an error

/opt/otrs/bin/otrs.SetPermissions.pl --otrs-user=otrs --web-user=wwwrun --otrs-group=www --web-group=www /opt/otrs

Unknown option: web-user
Unknown option: otrs-group

This is for opensuse

Hi
it says


Insufficient Rights
Message: No Permission to use this frontend module!

Hi,
This is a fresh install of otrs. After the installation logged in as root@localhost. Admin and Statistic tabs are not visible in index.pl for me to create the agents. Only dashboard , Customers and ticket tabs are visible.Any ideas ?

Thanks.

Is there anything i can do to add this otrs database user to the users table in order to run the cron jobs and move forward.

Thanks for the reply

I did drop database otrs ; but did not move innodb files when running the installer again.
Is there any fix at this stage to add the otrs user to the user table ?

hi i deleted the /otrs folder under mysql and ran the installer again and was able to log with root@localhost Now i cannot run the cron jobs as i cannot login with otrs user with the password provided in the interface. otrs error log says "No UserID found for 'otrs" But i can see the otrs ...

Hi , when i run perl /opt/otrs/bin/otrs.CheckDB.pl i get Trying to connect to database DSN : DBI:mysql:database=otrs;host=127.0.0.1 DatabaseUser: root [Fri Jun 12 10:12:59 2015] otrs.CheckDB.pl: DBD::mysql::st execute failed: Table 'otrs.valid' doesn't exist at /opt/otrs/Kernel/System/DB.pm line 629...

Hi, I was able to install otrs 4 on opensuse 12.1 and at the final step 4 was given a password for the root@localhost. (fresh installation) But cannot log in to the index.pl with the root@localhost with the given password. when i see the otrs log file it says [Kernel::System::User::UserSearch][660] ...

Thanks for the reply. Yes I did, But was not successful. This is what I did mysql> SET GLOBAL innodb_fast_shutdown = 1; backed up the log files /var/log/mysql to a different location and deleted the innodb logs at /var/log/mysql Then edited the /etc/my.cnf – here I only changed innodb_log_file_size ...

Hello, I'm trying to install otrs 4.0.8 on Opensuse 11.4. At the time of creating the database from the web interface i'm getting <Error: Please set the value for innodb_log_file_size on your database to at least 256 MB (current: 5 MB, recommended: 512 MB). For more information, please have a look a...