Thank you all.
The problem was not Exchange Connector that was rejecting the new IP address.
Search found 38 matches
- 01 Aug 2017, 16:43
- Forum: General
- Topic: OTRS does not automatically receive mail from mailbox
- Replies: 3
- Views: 9255
- 31 Jul 2017, 22:43
- Forum: Help
- Topic: How Upgrade/apply patch 5.0.9 to 5.0.21 ?
- Replies: 1
- Views: 1413
How Upgrade/apply patch 5.0.9 to 5.0.21 ?
Hi everyone.
I have an OTRS in version 5.0.9, I would like to upgrade to 5.0.21.
What is the procedure to apply the patch? I did not find any tutorial or manual.
Thanks.
I have an OTRS in version 5.0.9, I would like to upgrade to 5.0.21.
What is the procedure to apply the patch? I did not find any tutorial or manual.
Thanks.
- 26 Jul 2017, 13:56
- Forum: Help
- Topic: SLA: SQL Query for First Ticket Response
- Replies: 0
- Views: 2840
SLA: SQL Query for First Ticket Response
Hi everyone! I need your help. I currently manage OTRS (version 5.0) with integration with other tools that query SQL and generate graphs. I need to manage the tickets being served within the SLA. For example: Ticket X of the XPTO client was not serviced within the SLA (based on first response time ...
- 03 Jul 2017, 20:39
- Forum: General
- Topic: OTRS does not automatically receive mail from mailbox
- Replies: 3
- Views: 9255
OTRS does not automatically receive mail from mailbox
I have an OTRS 5 installed and from time to time the emails from my mailbox are not downloaded unless I force going into "Administration> Email postmaster".
Anyone have any idea what it might be?
I noticed that in version 5 of OTRS there is no specific crontab for this.
Anyone have any idea what it might be?
I noticed that in version 5 of OTRS there is no specific crontab for this.
- 28 Mar 2017, 14:24
- Forum: General
- Topic: First Response Time Statistics for SLA report
- Replies: 1
- Views: 1545
First Response Time Statistics for SLA report
Hello people! I am trying to create a SQL query to show the date and time the ticket was created and the date and time of the first attendance of that ticket. Also, let the "delay" of the first response be shown. I already tried some suggestions from the forum, like this: http://forums.ott...
- 26 Apr 2016, 13:58
- Forum: General
- Topic: Undeliverable: OTRS Scheduler Daemon Cron: MailAccountFetch
- Replies: 10
- Views: 10036
Re: Undeliverable: OTRS Scheduler Daemon Cron: MailAccountFetch
Thank you! He resolved. However, emails are no longer being obtained automatically, but only manually. Do you have any suggestion?
- 25 Apr 2016, 20:39
- Forum: General
- Topic: Get email automatically don't works.
- Replies: 10
- Views: 4760
Get email automatically don't works.
My OTRS not get the emails automatically from the e-mail box.
When I get to manually download the messages arrive.
I checked the Daemon :: :: Task SchedulerCronTaskManager ### MailAccountFetch is enabled.
Does anyone have a suggestion?
OTRS version: 5.0.9
Thank you!
When I get to manually download the messages arrive.
I checked the Daemon :: :: Task SchedulerCronTaskManager ### MailAccountFetch is enabled.
Does anyone have a suggestion?
OTRS version: 5.0.9
Thank you!
- 05 Apr 2016, 20:55
- Forum: General
- Topic: MailAccountFetch
- Replies: 1
- Views: 1059
MailAccountFetch
Hi, I updated my OTRS from version 5.0.1 to 5.0.9, following the steps: https://otrs.github.io/doc/manual/admin/5.0/en/html/upgrading.html After that I receive notifications by e-mail: OTRS Scheduler Daemon Cron: MailAccountFetch Error: Unable to register the process in the database. Is another inst...
- 15 Mar 2016, 22:07
- Forum: Geral
- Topic: Tickets: MailAccountFetch
- Replies: 1
- Views: 3854
Tickets: MailAccountFetch
Olá Pessoal. Meu OTRS começou a criar vários tickets e envia notificação com o seguinte assunto:: "Undeliverable: OTRS Scheduler Daemon Cron: MailAccountFetch". Desabitivei o MailAccountFecth para conter o problema, mas é preciso reativar, visto que este recurso faz a busca de e-mail na ca...
- 15 Mar 2016, 22:04
- Forum: Allgemeines
- Topic: Unzustellbar: OTRS Scheduler Daemon Cron: MailAccountFetch
- Replies: 3
- Views: 2777
Unzustellbar: OTRS Scheduler Daemon Cron: MailAccountFetch
Hallo Leute. Diese Woche mein OTRS begann plötzlich E-Mail notifcação zu senden und mehrere Anrufe öffnen, ohne zu stoppen. Der Gegenstand des Aufrufs ist: "nicht zustellbar: OTRS Scheduler Daemon Cron: MailAccountFetch". Desatvei i MailAccountFecth das Problem zu enthalten, jedoch zu reak...
- 14 Mar 2016, 22:51
- Forum: General
- Topic: Undeliverable: OTRS Scheduler Daemon Cron: MailAccountFetch
- Replies: 10
- Views: 10036
Undeliverable: OTRS Scheduler Daemon Cron: MailAccountFetch
Hello guys. This week my OTRS began suddenly to send email notifcação and open multiple calls without stopping. The subject of the call is: "Undeliverable: OTRS Scheduler Daemon Cron: MailAccountFetch". Desatvei i MailAccountFecth to contain the problem, however to reactivate, perching fet...
- 26 Feb 2016, 21:52
- Forum: General
- Topic: Error: Impossible to send message to...
- Replies: 2
- Views: 1396
- 25 Feb 2016, 22:47
- Forum: General
- Topic: Error: Impossible to send message to...
- Replies: 2
- Views: 1396
Error: Impossible to send message to...
Hey everyone! I have the following problem. When I try to send any article of the ticket to any e-mail, OTRS presents the following error: Impossible to send message to: "My Name" <myemail@domain.com.br> "Backend ERROR: OTRS-CGI-36 Perl: 5.18.2 OS: linux Time: Thu Feb 25 17:41:22 2016...
- 02 Feb 2016, 20:41
- Forum: General
- Topic: New ticket owner automatic
- Replies: 0
- Views: 761
New ticket owner automatic
Hi everyone! When a new ticket is received, a response is sent to the client, for confirmation and then the owner of the OTRS becomes "OTRS Admin" and a ticket that was not going to open the category "New tickets" but to "open and Tickets that need to be answered". How ...
- 15 Jan 2016, 16:12
- Forum: General
- Topic: Query SQL Tickets
- Replies: 2
- Views: 2952
Re: Query SQL Tickets
Hi
The query works!:
select * from ticket left join ticket_state on ticket.ticket_state_id = ticket_state.id where ticket_state.type_id=2
Thank you!!
The query works!:
select * from ticket left join ticket_state on ticket.ticket_state_id = ticket_state.id where ticket_state.type_id=2
Thank you!!
- 14 Jan 2016, 20:35
- Forum: General
- Topic: Query SQL Tickets
- Replies: 2
- Views: 2952
Query SQL Tickets
Hi
Anyone know what "query" to an SQL query in the OTRS database 5 (Mysql) to bring the information from all open tickets with all fields? Similar to "report 10003".
Thank you!
Anyone know what "query" to an SQL query in the OTRS database 5 (Mysql) to bring the information from all open tickets with all fields? Similar to "report 10003".
Thank you!
- 07 Jan 2016, 16:03
- Forum: General
- Topic: View information stored in the dynamic field
- Replies: 2
- Views: 2202
Re: View information stored in the dynamic field
Thank you!!
- 07 Jan 2016, 15:47
- Forum: General
- Topic: View information stored in the dynamic field
- Replies: 2
- Views: 2202
View information stored in the dynamic field
I created a dynamic field and added in response to customer/ticket.
Every ticket update the dynamic field is filled in. However I can not view the information entered earlier.
Where it is stored? Where can I view?
Thanks!!
Every ticket update the dynamic field is filled in. However I can not view the information entered earlier.
Where it is stored? Where can I view?
Thanks!!
- 18 Nov 2015, 14:18
- Forum: Geral
- Topic: Tempo por chamado
- Replies: 10
- Views: 19367
Re: Tempo por chamado
Eu adicionei campos dinâmicos através do painel de administração (Administração > Configurações de Chamado > Campos Dinâmicos). Quando fizer isso você definirá um nome único (ID), esse ID será usado como uma espécie de variável estática que será usado pelos formulários/páginas OTRS. Depois disso bas...
- 20 Oct 2015, 14:09
- Forum: General
- Topic: CustomerTicketOverview - Change Age by Date Created
- Replies: 4
- Views: 2999
Re: CustomerTicketOverview - Change Age by Date Created
All right!
Thank you for your contribution, helped me a lot!
No problem, my English is not so good lol
Thank you for your contribution, helped me a lot!
No problem, my English is not so good lol
- 20 Oct 2015, 13:56
- Forum: General
- Topic: CustomerTicketOverview - Change Age by Date Created
- Replies: 4
- Views: 2999
Re: CustomerTicketOverview - Change Age by Date Created
Perfect! Worked great!
Thank you Yuri!
I noticed that on this screen, the table has no label, you can add?
Thank you Yuri!
I noticed that on this screen, the table has no label, you can add?
- 15 Oct 2015, 21:00
- Forum: General
- Topic: CustomerTicketOverview - Change Age by Date Created
- Replies: 4
- Views: 2999
CustomerTicketOverview - Change Age by Date Created
Hi everyone!
I'm change the column "Age" by "date created" in page CustomerTicketOverview.
When access to CustomerTicketOverview pages, is informed of the age called, but wanted it to be shown on the date of creation. How can I make this change?
e.g.
I'm change the column "Age" by "date created" in page CustomerTicketOverview.
When access to CustomerTicketOverview pages, is informed of the age called, but wanted it to be shown on the date of creation. How can I make this change?
e.g.
- 25 Sep 2015, 14:09
- Forum: Geral
- Topic: Rajadas de alto consumo de CPU
- Replies: 2
- Views: 2962
Re: Rajadas de alto consumo de CPU
nedmaj,
Utilizo o applience disponível no site do OTRS. No entanto não consegui obter as informações, pois quando estava fazendo um teste, o otrs consumiu muito recurso e derrubou meu host físico, precisarei reinstalar para sanar de ma vez esse problema.
Mas obrigado pela resposta!
Abraços.
Utilizo o applience disponível no site do OTRS. No entanto não consegui obter as informações, pois quando estava fazendo um teste, o otrs consumiu muito recurso e derrubou meu host físico, precisarei reinstalar para sanar de ma vez esse problema.
Mas obrigado pela resposta!
Abraços.
- 18 Aug 2015, 19:23
- Forum: General
- Topic: Bursts High CPU Usage
- Replies: 2
- Views: 1308
Re: Bursts High CPU Usage
Thanks EXG133.
Where specific logs could be "DashboardStats"?
Where specific logs could be "DashboardStats"?
- 18 Aug 2015, 14:38
- Forum: Geral
- Topic: Rajadas de alto consumo de CPU
- Replies: 2
- Views: 2962
Rajadas de alto consumo de CPU
Olá Pessoal. Estou enfrentando o seguinte problema: O servidor no qual o OTRS está instalado está tendo picos de alta utilização de CPU. Não foram realizadas mudanças no sistemas, simplesmente começou a apresentar essa rajadas. Observo, através da cli, que o consumo do daemon "otrs" está u...
- 18 Aug 2015, 14:37
- Forum: General
- Topic: Bursts High CPU Usage
- Replies: 2
- Views: 1308
Bursts High CPU Usage
Hello Guys. I am look the following problem: The server on which the OTRS is installed is having high CPU utilization spikes. No changes were made in the systems, simply began to introduce this bursts. Notice, through the cli, the consumption of the daemon "otrs" is using 95% CPU and sendi...
- 06 Aug 2015, 21:27
- Forum: General
- Topic: Time Tickets
- Replies: 6
- Views: 3937
Re: Time Tickets
Hi rocaembole. I got to see the information. It can be seen in the right pane of the ticket (which shows more information). So that it appears you must add the panel "Frontend :: Agent :: Ticket :: ViewZoom". Summary: 1- Create the dynamic field 2 Associates the screen, eg. mail sending sc...
- 18 May 2015, 14:20
- Forum: General
- Topic: ID Customer Automatic
- Replies: 4
- Views: 3523
Re: ID Customer Automatic
mmm... Right!
Thanks!!
Thanks!!
- 18 May 2015, 13:49
- Forum: General
- Topic: ID Customer Automatic
- Replies: 4
- Views: 3523
Re: ID Customer Automatic
I got it! Cool!
I've seen some people suggesting change the source code, you have had experience in this way?
I've seen some people suggesting change the source code, you have had experience in this way?
- 18 May 2015, 13:48
- Forum: Geral
- Topic: Tempo por chamado
- Replies: 10
- Views: 19367
Re: Tempo por chamado
A soma de todas as horas queria fazer automático, mas não consegui, então coloquei o campo "WORK UNITS" para somar manualmente mesmo.
- 15 May 2015, 22:54
- Forum: Geral
- Topic: Tempo por chamado
- Replies: 10
- Views: 19367
Re: Tempo por chamado
Primeiro eu criei um campo dinâmico, e habilitei para que fosse exibido no opção "E-mail de saída":
Depois habilitei na opção de exibição do ticket "ViewZoom":
- 15 May 2015, 22:00
- Forum: Geral
- Topic: Tempo por chamado
- Replies: 10
- Views: 19367
Re: Tempo por chamado
Entendi.
Eu consegui adicionar no View Zoom os campos, através do campo dinâmico.
Obrigado!
Eu consegui adicionar no View Zoom os campos, através do campo dinâmico.
Obrigado!
- 15 May 2015, 21:49
- Forum: Geral
- Topic: Tempo por chamado
- Replies: 10
- Views: 19367
Re: Tempo por chamado
Obrigado Marcos.
Eu consegui achar essa opção e configurar, no entanto não consegui nenhuma forma, para que fosse feito um cálculo de início e fim, e partir disso ser definido o "work units". Você conhece alguma forma?
Eu consegui achar essa opção e configurar, no entanto não consegui nenhuma forma, para que fosse feito um cálculo de início e fim, e partir disso ser definido o "work units". Você conhece alguma forma?
- 15 May 2015, 16:40
- Forum: General
- Topic: ID Customer Automatic
- Replies: 4
- Views: 3523
ID Customer Automatic
Hi,
When I add a client you must define an ID. How can I allow the ID is automatically incremented? So there is no risk of duplicate.
When I add a client you must define an ID. How can I allow the ID is automatically incremented? So there is no risk of duplicate.
- 12 May 2015, 22:45
- Forum: General
- Topic: Time Tickets
- Replies: 6
- Views: 3937
Re: Time Tickets
Right.
I created the dynamic field and associated the desired screen, but to send ... where can I view the information entered in the dynamic field?
Thanks
I created the dynamic field and associated the desired screen, but to send ... where can I view the information entered in the dynamic field?
Thanks
- 12 May 2015, 22:39
- Forum: General
- Topic: Time Tickets
- Replies: 6
- Views: 3937
Re: Time Tickets
Thanks jojo.
I added, but commotion calculate the beginning and end of the service can be added to the "work unit"?
I added, but commotion calculate the beginning and end of the service can be added to the "work unit"?
- 12 May 2015, 21:23
- Forum: Geral
- Topic: Tempo por chamado
- Replies: 10
- Views: 19367
Tempo por chamado
Galera, Como eu posso definir as horas/minutos gastos e o horário em que ocorreu um atendimento? Por exemplo: Tenho um ticket número #10 que foi aberto ontem; 1 - Preciso registrar que: ontem eu fiz o primeiro atendimento ao ticket #10 e gastei 30 minutos de 8:00 da manhã às 8:30 da manhã; 2 - Preci...
- 12 May 2015, 21:21
- Forum: General
- Topic: Time Tickets
- Replies: 6
- Views: 3937
Time Tickets
Hi!! How can I set the hours/minutes spent and the time at which a service? For example: I have a ticket number # 10 that was opened last; 1-do I need to register it: yesterday I did the first service ticket # 10 and spent 30 minutes of the morning 08:00 at 8:30 in the morning; 2-do I need to regist...