Znuny and ((OTRS)) Community Edition

Hi.
Try configure Appointment Notifications in Admin Panel (index.pl?Action=AdminAppointmentNotificationEvent)
By default there is only one Appointment reminder notification (notify all agents with at least RO rights). Try to change it to RW rights.
Also there is filter for calendar, but it is broken.

Hi! I found a strange thing: if the Ticket::Frontend::CustomerDisableCompanyTicketAccess option is disabled in SysConfig, which is the default, any customer via customer.pl can access all the tickets in the organization. To do that he must change the ticket number in the browser address bar when vie...

Hello. OTRS 5.0.17. After setting a "pending reminder" state on a ticket all escalation timers stops. But after the pending reminder time is reached all escalation timers do not start untill state changed to another. OTRS can sent notify on pending reminder time and we use this feature to ...

Do you have OCS Inventory on the same server?
If yes, see bug http://bugs.otrs.org/show_bug.cgi?id=5338

The problem is in OCS Inventory.
Just comment two strings in /usr/share/perl5/vendor_perl/Apache/Ocsinventory/Server/System.pm (or another dir there OCS-Server is installed):
# select(LOG);
# $|=1;
And restart web-server.
P.S.: OCS logs will continue work.

The problem is in OCS Inventory.
Just comment two strings in /usr/share/perl5/vendor_perl/Apache/Ocsinventory/Server/System.pm (or another dir there OCS-Server is installed):
# select(LOG);
# $|=1;
And restart web-server.
P.S.: OCS logs will continue work.

Столкнулся с похожей ошибкой. Иногда OTRS предлагала скачать index.pl, вместо отображения интерфейса в браузере. В этот момент в логах Apache была запись: -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1445 (и не только Layout.pm) В ходе отладки всему виной оказ...