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by renscoulier
27 Jan 2015, 09:24
Forum: Help
Topic: Installing OTRS on 64 bit Server Issue
Replies: 6
Views: 1066

Re: Installing OTRS on 64 bit Server Issue

Had the same issues as you had.
Constantly errors of services etc.. not running.
Then installed appliance and everything is fine.
by renscoulier
27 Jan 2015, 09:15
Forum: Help
Topic: locked out admin
Replies: 4
Views: 317

Re: locked out admin

thanks man.
Fixed it for me.

:)
by renscoulier
26 Jan 2015, 17:48
Forum: Help
Topic: locked out admin
Replies: 4
Views: 317

Re: locked out admin

could you give me a brief explanation on how to do this with the appliance version?
open the shell and then?
by renscoulier
26 Jan 2015, 17:41
Forum: Help
Topic: locked out admin
Replies: 4
Views: 317

locked out admin

Hello,

Just did the most stupidest thing.

I was testing/experimenting with settings and somehow I denied the admin acces of the root account and the admin account.
Is there a way to recover those settings?

I tried to access the admin pannel, but i'm locked out all the way.

Please help
by renscoulier
26 Jan 2015, 16:55
Forum: Help
Topic: remove 'To customer user' & Email
Replies: 5
Views: 391

Re: remove 'To customer user' & Email

After some searching we found the fix.
the SendmailModule::Host we just entered the IP of our mailserver, port default on 25 with no authentication.
Disabled the MX check and now it works

thanks for the help
by renscoulier
26 Jan 2015, 15:53
Forum: Help
Topic: remove 'To customer user' & Email
Replies: 5
Views: 391

Re: remove 'To customer user' & Email

ok, i'll search for that option. But trying to work out the mail settings, and get following error: Error Message: Can't connect to webmail.termolst.be: Invalid argument! any idea what this could be? My guess is that SendmailModule::Host isn't correct or the port pointing to it is invalid details of...
by renscoulier
26 Jan 2015, 15:45
Forum: Help
Topic: remove 'To customer user' & Email
Replies: 5
Views: 391

Re: remove 'To customer user' & Email

Jojo,

thanks for the quick reply.
we'll start using the phone ticket system then.

Why I wanted to use the email ticket is so that we get a mail each time a ticket is logged, or changed.
by renscoulier
26 Jan 2015, 15:25
Forum: Help
Topic: remove 'To customer user' & Email
Replies: 5
Views: 391

remove 'To customer user' & Email

Hello, I'm setting up a system for our local IT department so we can do some tracking of problems and managing the incomming ones. Because it will only be used by our team, i would like to either remove the 'To customer user' option in the new ticket view, or change it so that I can have a list of t...
by renscoulier
07 Jan 2015, 12:38
Forum: Hulp
Topic: nieuwe installatie - wat nodig?
Replies: 1
Views: 1153

nieuwe installatie - wat nodig?

Hallo, Ik ben bezig voor met OTRS een ticketing systeem op te zetten. Maar ik vind het verwarrend van wat er allemaal nodig is voor ermee te kunnen werken. Ik heb al een stand-alone server draaien met de otrs appliance 4 versie die ik kan bereiken. Maar ik kan wel bvb geen nieuwe gebruiker toevoegen...

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