Znuny and ((OTRS)) Community Edition

Hi, I'm looking for someone who could assist me on creating a workflow for user creation and approval by OTRS. My requirement is below: OTRS -> Service Request -> New User Creation -> Select System (Siebel, AD, Oracle Financials) -> Enter Employee ID – Populate Name Fields, Title, Project, mobile nu...

Hi,

Help required:

How can I "Change State" into Approved/Reject/etc manually for a change in OTRS ? I tried conditions, but it is not working, not sure why not working.

Also which user is having the privilege to do so ?

Awaiting your valuable suggestions.

Many Thanks,
Ronson