Znuny and ((OTRS)) Community Edition

crythias wrote:Use a reply email-internal with appropriate fields listed in template.

Hi Crythias
I have solved the issue following your suggestions.
Thank you for your help!
EDM

wurzel wrote:Hi,

try to contact OTRS Mexico Office

Florian

Hi Florian
Thanks for the suggestion

Hello I am searching for a individual OTRS consultant: We are a very small Virtual Mobile Network Operator active in USA and Mexico. Currently we have a very small team as customer service (4 people) and we have implmented OTRS version 3.1.1 in our servers. We basically need some help in the configu...

crythias wrote:Use a reply email-internal with appropriate fields listed in template.

Hi
Thanks for the answer. But how to automatically make sure that the info are added to the reply?
The ideal would be to have that added in the text box

Thanks again

Hello I am a neophyte with OTRS (we using version 3.3.1) and I have a question. I have created and configured additional info to be added to the ticket through dynamic fields that are correctly visible in the Ticket Information box. In this way our customer service representative can add all the pro...