I'm pleased to announce SupportQuota v2.1.0 release.
This feature release adds a Support Quota widget in the Customer interface.
Thanks to @edicarloslds for the pull request.
PS: can a moderator move this thread to OTRS Forum > OTRS Developers > Patches / Modules? Thank you.
Search found 49 matches
- 29 Mar 2017, 01:22
- Forum: Developers
- Topic: [Add-on Announcement] Support Quota Add-on
- Replies: 73
- Views: 124361
- 09 May 2016, 08:27
- Forum: General
- Topic: Package Verification in OTRS 3.1.16 / 3.2.7
- Replies: 45
- Views: 178252
Re: Package Verification in OTRS 3.1.16 / 3.2.7
Tks for the tip, @reneeb!
- 06 May 2016, 09:00
- Forum: General
- Topic: Package Verification in OTRS 3.1.16 / 3.2.7
- Replies: 45
- Views: 178252
Re: Package Verification in OTRS 3.1.16 / 3.2.7
Spammers? Really?
- 13 Apr 2016, 07:58
- Forum: Developers
- Topic: [Add-on Announcement] Support Quota Add-on
- Replies: 73
- Views: 124361
Re: [Add-on Announcement] Support Quota Add-on
I'm pleased to announce SupportQuota v2.0.1 release.
This major release adds Hungarian translation and other minor improvements.
Thanks to @urbalazs for the pull request.
PS: can a moderator move this thread to OTRS Forum > OTRS Developers > Patches / Modules? Thank you.
This major release adds Hungarian translation and other minor improvements.
Thanks to @urbalazs for the pull request.
PS: can a moderator move this thread to OTRS Forum > OTRS Developers > Patches / Modules? Thank you.
- 18 Feb 2016, 22:55
- Forum: Developers
- Topic: [Add-on Announcement] Support Quota Add-on
- Replies: 73
- Views: 124361
Re: [Add-on Announcement] Support Quota Add-on
Nope.piojapotter1 wrote:Do you have a solution for widget to AgentCustomerInformation?
- 09 Feb 2016, 23:24
- Forum: Developers
- Topic: [Add-on Announcement] Support Quota Add-on
- Replies: 73
- Views: 124361
Re: [Add-on Announcement] Support Quota Add-on
Hi, piojapotter1.piojapotter1 wrote:Hi! I am trying to use your add-on with LDAP, it is possible?
Support Quota has absolutely nothing to do with LDAP. It should load fine under any auth scheme if the add-on install instructions were observed.
- 28 Dec 2015, 19:12
- Forum: Developers
- Topic: [Add-on Announcement] Support Quota Add-on
- Replies: 73
- Views: 124361
Re: [Add-on Announcement] Support Quota Add-on
Oh! I see now!jebbhb wrote:Thats AgentTicketZoom
I mean AgentCustomerInformationCenter
No, no widget for AgentCustomerInformationCenter. It only loads upon AgentTicketZoom.
- 28 Dec 2015, 16:52
- Forum: Developers
- Topic: [Add-on Announcement] Support Quota Add-on
- Replies: 73
- Views: 124361
Re: [Add-on Announcement] Support Quota Add-on
It shows the total quota, but doesn't show the available quota. Sure it does! See this image from the documentation: https://raw.githubusercontent.com/denydias/otrs/master/SupportQuota/SupportQuota.png It shows the available, used and contracted quota for the current period. If you're not seeing th...
- 24 Dec 2015, 02:52
- Forum: Developers
- Topic: [Add-on Announcement] Support Quota Add-on
- Replies: 73
- Views: 124361
Re: [Add-on Announcement] Support Quota Add-on
It worked!!!! I'm glad it did. 1) The installer creates the field as quota, but the modification asks for a 'cquota' field in the database. 'quota' is the required field up to v1.0.4. 'cquota' is required for v2+. See the big black bold IMPORTANT UPGRADE NOTE on v2 regarding this change. 2) Is ther...
- 23 Dec 2015, 19:19
- Forum: Developers
- Topic: [Add-on Announcement] Support Quota Add-on
- Replies: 73
- Views: 124361
Re: [Add-on Announcement] Support Quota Add-on
any clue? No clues. That's quite strange. I use Ubuntu 14.04 LTS with OTRS 5.0.4 and the installation process goes just fine. If you have the time, try it. As I said, after the holiday I'm going to try v2 on OTRS 5.0.5. I don't think there will be any surprises though. As a last resort, try OTRS 4....
- 23 Dec 2015, 16:07
- Forum: Developers
- Topic: [Add-on Announcement] Support Quota Add-on
- Replies: 73
- Views: 124361
Re: [Add-on Announcement] Support Quota Add-on
Here.jebbhb wrote:Ill search 5.0.4 as u suggest.....
- 23 Dec 2015, 16:03
- Forum: Developers
- Topic: [Add-on Announcement] Support Quota Add-on
- Replies: 73
- Views: 124361
- 23 Dec 2015, 15:56
- Forum: Developers
- Topic: [Add-on Announcement] Support Quota Add-on
- Replies: 73
- Views: 124361
Re: [Add-on Announcement] Support Quota Add-on
1) For OTRS 5 Are you on OTRS 5.0.5 or 5.0.4? Could you please try it with 5.0.4? My production server is 5.0.4 and the package installs just fine. I'll upgrade the development environment to 5.0.5 and see how it works from there after the holidays. Anyway, if you are in a hurry, I advise you to st...
- 23 Dec 2015, 14:47
- Forum: Developers
- Topic: [Add-on Announcement] Support Quota Add-on
- Replies: 73
- Views: 124361
Re: [Add-on Announcement] Support Quota Add-on
Well most do and don't see it as a force to get additional features. Also loads of former "paid" features where moved to the main framework in the last years. That's not the case for Time Accounting Quota Add-on, which is why Support Quota Add-on exists in the first place. Speaking of it,...
- 23 Dec 2015, 14:35
- Forum: Developers
- Topic: [Add-on Announcement] Support Quota Add-on
- Replies: 73
- Views: 124361
Re: [Add-on Announcement] Support Quota Add-on
How do you think the developers creating and maintaining OTRS are paid? By creating good software that motivates people to sign long term support contracts. Not by forcibly throwing down to their throat long term support contracts in exchange for 'missing features'. Open Source does not mean free a...
- 23 Dec 2015, 13:55
- Forum: Developers
- Topic: [Add-on Announcement] Support Quota Add-on
- Replies: 73
- Views: 124361
Re: [Add-on Announcement] Support Quota Add-on
you should try the offiial Feature of the OTRS group: https://www.otrs.com/otrs-business-solution-feature/customer-time-accounting-quota/ Sure! But just after he agree to pay a lot of money for xxx long term support contract. Looks quite a waste of money to me. In fact, that's exactly why I decided...
- 23 Dec 2015, 02:23
- Forum: Developers
- Topic: [Add-on Announcement] Support Quota Add-on
- Replies: 73
- Views: 124361
Re: [Add-on Announcement] Support Quota Add-on
I just installed a clean otrs 5 version, with Quota 2, but it gave me some errores during installation "Invalid Package". Please post a full log of the installation process. I had to install OTRS 4 and test it there, but it isn't quite working right: Even when it shows the quota for the t...
- 08 Dec 2015, 11:51
- Forum: General
- Topic: OTRS 5 phone home (and how to disable it, and more)
- Replies: 6
- Views: 4058
Re: OTRS 5 phone home (and how to disable it, and more)
Someone already started it http://forums.otterhub.org/viewtopic.php?f=64&t=30980 :D Edit: nvm, I didnt see you already replied there. Yeah! I stand corrected in the OP. To make my advice more clear, I mean to move away from xxx, not from OTRS itself. See what MariaDB folks are doing to MySQL......
- 07 Dec 2015, 23:35
- Forum: General
- Topic: OTRS 5 phone home (and how to disable it, and more)
- Replies: 6
- Views: 4058
OTRS 5 phone home (and how to disable it, and more)
Things are getting worst and worst at OTRS front. Since xxx have started its move towards a closed ecosystem , version upon version they are becoming more avid for the metadata of their user base. Now, with OTRS 5 and its new 'Daemon', there are routines crafted for this metadata harvesting that an ...
- 07 Dec 2015, 22:47
- Forum: Developers
- Topic: Information about OTRS fork: KIX4OTRS -> KIX
- Replies: 3
- Views: 5135
Re: Information about OTRS fork: KIX4OTRS -> KIX
In the last years xxx has been responsible for tricky community work and difficult partnership within OTRS software. It makes real innovation impossible. It's not impossible yet, but it's slowly becoming. xxx chose to follow the most perverse path: learn, improve and grow from the community and use...
- 07 Dec 2015, 06:26
- Forum: Developers
- Topic: [Add-on Announcement] Support Quota Add-on
- Replies: 73
- Views: 124361
Re: [Add-on Announcement] Support Quota Add-on
I'm pleased to announce SupportQuota v2.0.0 release. This major release adds OTRS 5 support and other minor improvements. If you're going to upgrade from v1.x (OTRS4) to v2.x (OTRS5), please read the documentation . PS: can a moderator move this thread to OTRS Forum > OTRS Developers > Patches / Mod...
- 04 Dec 2015, 08:50
- Forum: Developers
- Topic: [Add-on Announcement] Support Quota Add-on
- Replies: 73
- Views: 124361
Re: [Add-on Announcement] Support Quota Add-on
I'm pleased to announce SupportQuota v1.0.4 release.
Thanks to @trindium, this release changes query logic to properly deal with quota reset for recurrence periods.
Thanks to @trindium, this release changes query logic to properly deal with quota reset for recurrence periods.
- 19 Oct 2015, 09:11
- Forum: Developers
- Topic: [Add-on Announcement] Support Quota Add-on
- Replies: 73
- Views: 124361
Re: [Add-on Announcement] Support Quota Add-on
Version <0.0.6 should work with OTRS 3. Version >1 work only with OTRS 4.rvaldomir wrote:Does it wlrks in3.3.8?
You can download past versions here.
- 10 Sep 2015, 17:54
- Forum: Developers
- Topic: [Add-on Announcement] Support Quota Add-on
- Replies: 73
- Views: 124361
Re: [Add-on Announcement] Support Quota Add-on
One final question, now I have the recurrence disabled. That means that when the clients passes the quota that I have defined in the customer page, the agent will see a negative value all the time until someone edit the quota and add more, is this right? If you have disabled the recurrence period, ...
- 09 Sep 2015, 19:14
- Forum: Developers
- Topic: [Add-on Announcement] Support Quota Add-on
- Replies: 73
- Views: 124361
Re: [Add-on Announcement] Support Quota Add-on
Can you explain a little bit how exaclty the add on works. The default behaviour. This might help you. Look for the text bellow the file tree. I use the client form to quote my client. When a new ticket is submitted by the client, when i click as an agent on the ticket i can view how much is quoted...
- 09 Sep 2015, 09:46
- Forum: Developers
- Topic: [Add-on Announcement] Support Quota Add-on
- Replies: 73
- Views: 124361
Re: [Add-on Announcement] Support Quota Add-on
This is told by Kernel/Output/HTML/SupportQuota.pm, in the line you read:
But maybe you might want to have a look on this first.
Code: Select all
${ $Param{Data} } =~ s{ (\[\% \s+ RenderBlockStart\("CustomerTable"\) \s+ \%\]) }{ $HTML $1 }ixms;
- 08 Sep 2015, 17:31
- Forum: Developers
- Topic: [Add-on Announcement] Support Quota Add-on
- Replies: 73
- Views: 124361
Re: [Add-on Announcement] Support Quota Add-on
I want to be able when i click on a client to see the remaining working units that he has and not only the amount that is quoted. Hi @alexing. Thanks for the inquiry. Well, when you click in any ticket (open or closed) from any customer, the add-on must show you: Available: the remaining units in t...
- 01 Aug 2015, 04:36
- Forum: Developers
- Topic: [Add-on Announcement] Support Quota Add-on
- Replies: 73
- Views: 124361
Re: [Add-on Announcement] Support Quota Add-on
I'm pleased to announce SupportQuota v1.0.3 release.
Thanks to @maulkin, this release fixes a PostgreSQL error condition.
Thanks to @maulkin, this release fixes a PostgreSQL error condition.
- 01 Aug 2015, 03:51
- Forum: Developers
- Topic: [Add-on Announcement] Support Quota Add-on
- Replies: 73
- Views: 124361
Re: [Add-on Announcement] Support Quota Add-on
Hi does anyone know how to enable decimal points in the quota? I'd like to be able to set quotas like 0.5 or 1.5 etc. This is because we are using hours and we use half hour blocks too. Hi @withsupport, Now I see what you need. Please correct me if I'm wrong. What you need is to set a floating supp...
- 23 Jun 2015, 13:15
- Forum: Hilfe
- Topic: "No such user" nach update auf 4.0.8
- Replies: 12
- Views: 14726
Re: "No such user" nach update auf 4.0.8
Hello, Nima et all! It's sad this keeps happening in 4.0.9. But I'm glad someone had a bit more initiative than me to open a bug up for this at the chocolate factory. I had filled a new comment in that bug report to help it gain momentum for a fix. Maybe all of you can do the same. I think I'll just...
- 20 Jun 2015, 14:33
- Forum: Hilfe
- Topic: "No such user" nach update auf 4.0.8
- Replies: 12
- Views: 14726
Re: "No such user" nach update auf 4.0.8
Hello, I'm sorry to invade a topic from German speakers writing in English. I don't know how to write in German. This was the only topic I found on this regression for 4.0.8. I have commented the GetPreferences function bits as pointed out by @Nima and the error was gone for now. I agree with @mettl...
- 25 Feb 2015, 14:38
- Forum: Developers
- Topic: [Add-on Announcement] Support Quota Add-on
- Replies: 73
- Views: 124361
Re: [Add-on Announcement] Support Quota Add-on
I'm pleased to announce SupportQuota v1.0.2 release.
This one should leave you web server error log alone.
This one should leave you web server error log alone.
- 03 Jan 2015, 22:06
- Forum: Developers
- Topic: [Add-on Announcement] Support Quota Add-on
- Replies: 73
- Views: 124361
Re: [Add-on Announcement] Support Quota Add-on
SOLVED I checked the DB and | quota | smallint(6) | YES | | NULL | | so I changed to float with: alter table customer_company modify quota float(6); now it works fine. Really? Why it works for me is the question seeking for an answer now. :lol: I'll investigate that further during the week. I've ju...
- 03 Jan 2015, 04:00
- Forum: Developers
- Topic: [Add-on Announcement] Support Quota Add-on
- Replies: 73
- Views: 124361
Re: [Add-on Announcement] Support Quota Add-on
It keep rounding up or down. Hum! That's quite interesting! I gave you a wrong information: Support Quota round numbers to 1 decimal places (0.5) instead of two. This is hardcoded in Support Quota and there's no way to change that through settings. The 'Accounted time' field in the 'Ticket Informat...
- 03 Jan 2015, 02:23
- Forum: Developers
- Topic: [Add-on Announcement] Support Quota Add-on
- Replies: 73
- Views: 124361
Re: [Add-on Announcement] Support Quota Add-on
Hi, withsupport. does anyone know how to enable decimal points in the quota? I'd like to be able to set quotas like 0.5 or 1.5 etc. That's exactly how I use Support Quota. It works with floating numbers out of the box, even .1, .0532 or any other. It is going to round long decimals to two decimal pl...
- 23 Dec 2014, 11:50
- Forum: General
- Topic: Package Verification in OTRS 3.1.16 / 3.2.7
- Replies: 45
- Views: 178252
Re: ConfigureCallHome for OTRS 3.1 and 3.2
Nice! Always him! That'll do.tto wrote:However ReneeB prepared something so that actually just a package build action is needed
Don't sorry. Time is much more difficult to find than support resources these days.
Thank you very much, @tto and @reneeb.
- 23 Dec 2014, 11:43
- Forum: General
- Topic: Package Verification in OTRS 3.1.16 / 3.2.7
- Replies: 45
- Views: 178252
Re: Package Verification in OTRS 3.1.16 / 3.2.7
I'll keep you informed, when I'll have more specific information. I'll appreciate that. I have a fully functional/production environment that don't need the entire KIX4OTRS functionality. It would be nice to have just ConfigureCallHome available in OPAR for 4.0.x, just as it does to 3.3.x. Thank yo...
- 23 Dec 2014, 07:17
- Forum: Developers
- Topic: [Add-on Announcement] Support Quota Add-on
- Replies: 73
- Views: 124361
Re: [Add-on Announcement] Support Quota Add-on
I'm pleased to announce SupportQuota v1.0.1 release.
Thanks to reneeb, this release fixes an issue for customers with no quota.
Thanks to reneeb, this release fixes an issue for customers with no quota.
- 23 Dec 2014, 07:08
- Forum: General
- Topic: Package Verification in OTRS 3.1.16 / 3.2.7
- Replies: 45
- Views: 178252
Re: ConfigureCallHome for OTRS 3.1 and 3.2
Are there plans to update this to OTRS4?brann wrote:You can download our additional OTRS module ConfigureCallHome
- 08 Dec 2014, 10:48
- Forum: Developers
- Topic: [Add-on Announcement] Support Quota Add-on
- Replies: 73
- Views: 124361
Re: [Add-on Announcement] Support Quota Add-on
I'm pleased to announce SupportQuota v1.0.0 release.
Thanks to reneeb, this release adds support for the new OTRS Framework v4.0.x.
Thanks to reneeb, this release adds support for the new OTRS Framework v4.0.x.
- 24 Aug 2014, 00:02
- Forum: Developers
- Topic: [Add-on Announcement] Support Quota Add-on
- Replies: 73
- Views: 124361
- 08 Aug 2014, 14:06
- Forum: Developers
- Topic: [Add-on Announcement] Support Quota Add-on
- Replies: 73
- Views: 124361
Re: [Add-on Announcement] Support Quota Add-on
Just did it.reneeb wrote:It would be great if you could publish it on OPAR...
- 08 Aug 2014, 14:00
- Forum: Developers
- Topic: [Add-on Announcement] Support Quota Add-on
- Replies: 73
- Views: 124361
- 16 Jul 2014, 21:21
- Forum: Developers
- Topic: any advice in how to deal with paid packages?
- Replies: 5
- Views: 2694
Re: any advice in how to deal with paid packages?
yes, the licence does not tell about prices. Free software does not mean free in the sense of free beer... Isn't this exactly what xxx (the company behind OTRS software) does with their OTRS Feature Add-Ons? Although I never seen the code of any of these add-ons myself, this 'all code using/changin...
- 15 Jul 2014, 07:52
- Forum: Developers
- Topic: [Add-on Announcement] Support Quota Add-on
- Replies: 73
- Views: 124361
Re: [Add-on Announcement] Support Quota Add-on
0.0.4 release is out. All the hints bellow are addressed. Thanks for them, reneeb. * All the information can be gathered in one single SQL statement with some outer joins... * You should check if a TicketID is set (someone might use the output filter for an action that doesn't have a ticket ID and t...
- 15 Jul 2014, 00:16
- Forum: Developers
- Topic: [Add-on Announcement] Support Quota Add-on
- Replies: 73
- Views: 124361
Re: [Add-on Announcement] Support Quota Add-on
* Usually, Outputfilter in the SysConfig are numbered: Frontend::Output::FilterElementPre###099-OutputFilterSupportQuota I did not find any documentation providing some kind of standard for a module numbering. I could see by looking in many repositories out there that many (but not most) OTRS modul...
- 14 Jul 2014, 09:16
- Forum: Developers
- Topic: [Add-on Announcement] Support Quota Add-on
- Replies: 73
- Views: 124361
Re: [Add-on Announcement] Support Quota Add-on
If you have any questions, please do not hesitate to ask ;-) I do! Lots of 'em! But I like to answer the ones I can by learning something new... before just ask. ;) Thank you anyway. I'm going to remember your offer. :-D PS: Your pull request is merged upstream. SupportQuota Add-on is now on 0.0.2,...
- 14 Jul 2014, 03:35
- Forum: Developers
- Topic: [Add-on Announcement] Support Quota Add-on
- Replies: 73
- Views: 124361
Re: [Add-on Announcement] Support Quota Add-on
Hi, reneeb. Thank you very much for your reply. It would be great if you could publish it on OPAR (http://opar.perl-services.de)... I'm going to do that. However, I'm going to polish the code a little bit more before make it available there. As OPAR is a 'ready-to-deploy' package repository, I do no...
- 13 Jul 2014, 02:24
- Forum: Developers
- Topic: [Add-on Announcement] Support Quota Add-on
- Replies: 73
- Views: 124361
[Add-on Announcement] Support Quota Add-on
Hi, I'm new to this forum, although I'm quite old on OTRS. I just published a new module: Support Quota Add-on . From the readme: This OTRS Add-on module provides an easy to use interface to control customer contracted work unit quotas. By entering a quota to each Customer Company in your OTRS syste...