Znuny and ((OTRS)) Community Edition

masoodfarooq91

ok i figured it out, we can add the values in general catalog,,, just tell me how to select Nil value as a default and already selected value?

masoodfarooq91

Ok.,,, then I have a work around if it is possible, can we have a "nill" value added to the defaut options? e.g when i selct incident stae, i want to have a nill vlaue also along with operational and incident values... Is this possible?

masoodfarooq91

Which files generate these? Cant we do anything by manipulating the code somehow?

masoodfarooq91

Hello there, In OTRS ITSM (CMDB) when creating a new custom class, there are some default attributes like Name, incident state, deployment state and file attachment. I now how to add other fileds via "Definition",,, But how can we disable Incident state and deployment state? I want to have...

masoodfarooq91

I am looking for a documents repository option in OTRS for customers and agents with proper viewership and download restrictions. There should be a new tab named "Docs" in the customer interface and by clicking in this, customer should be able to see and download his relevant documents. If...

masoodfarooq91

Is there a way to link OneNote to an agent's or customer account? Or something simular? I hooked up google calendar to OTRS, maybe the google drive is an option. Ill have to explore it. I think the overall issue is how to efficiently link documentation, unrelated to a ticket, to an agent's or custo...

masoodfarooq91

Another option is to use the FAQ module. Because OTRS doesnt have a "docs" tab, I use the FAQ module to store documents that my customers can access. You can create categories as well as restrict access to the articles. Its not a bad work around until there is a better solution. But I agr...

masoodfarooq91

malikKhan91 wrote:How did you manage to move Hello World tab to Customer interface?

viewtopic.php?f=64&t=26091

masoodfarooq91

Here is my OTRS log file from augut 22 to august 26: [Fri Aug 22 00:00:01 2014][Notice][main::_Status] Scheduler Service status request! PID 1296 [Fri Aug 22 00:00:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 1296 [Fri Aug 22 00:00:01 2014][Notice][Kernel::System::PID::PIDCre...

masoodfarooq91

Hello OTRS Experts: I have tried the hello world exercise using developer's guide and completed that successfully. A Tab named 'Hello World' is showing and when I click on this tab, HELLO WORLD is shown on the screen. Here are my files: 1. HelloWorld.xml: <?xml version="1.0" encoding="...

masoodfarooq91

No let me try a little fisrt, and then if still i am stuck,, i will start a new thread. Actually i have succesfully interated hello world module on the agent side, problem lies when i try to shift it to customer interface, so let me try a little more, may be i will find out the mistake, otherwise i ...

masoodfarooq91

you mean this current error of failed script? Well I dont think i can make it a better question as you were speaking

,,,/
so i dont know what to do

masoodfarooq91

I am sorry, i take my words back with an apology, hope you will forgive.

masoodfarooq91

@ RStraub : I agree, I am a starter and i expect much more help than onenormally gives, its my mistake,, But the way of talking shouldn't be bad. He is a moderator and i respect him, but saying "you cant spell" indicating my typo of his name,,,, thats really harsh....,, May be I should lea...

masoodfarooq91

and then you claim to be a civilized nation....... Thanks for your comments though!

masoodfarooq91

I think i wont get away from errors in this life,,, now the error is
"Script failed to send data".......

I am so frustrated with OTRS.....
Now what the heck is this error?

masoodfarooq91

@crythias:

My apologies .... I am a foreigner so this name was quite difficult for me to memorize, anyways I hope I have remembered it now

masoodfarooq91

@cynthias, thanks a lot I have corrected my mistakes, but now the error has become Error Message: Module Kernel::Modules::AgentHelloWorld not registered in Kernel/Config.pm! [b]Error Details[/b] Backend ERROR: OTRS-CGI-62 Perl: 5.16.3 OS: MSWin32 Time: Mon Aug 18 11:20:04 2014 Message: Module Kernel...

masoodfarooq91

@reneeb: Firstly i am trying to show hello world on customer interface,,, I have followed the OTRS developers guide same as it is, I have created a config file in C:\otrs\OTRS\Kernel\Config\Files Here is the code of this: <?xml version="1.0" encoding="UTF-8" ?> <otrs_config versi...

masoodfarooq91

Ok so Basically new() is used for objection generation...
1. what objects? only those standard objects given the hello world example?
2. And what does the Run method do?

masoodfarooq91

no its not urgent, i can consume sometime..... OK i am focusing on writing a front end module for now. So please tell me does every frontend module has these two methods new() and run()? what does these methods do???

masoodfarooq91

@ reneeb? @ cynthias?

masoodfarooq91

somebodyyyy pleaseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee helpppppppppppppppppppppppppppp meeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee!!!!!!

masoodfarooq91

something like this:
http://lists.otrs.org/pipermail/itsm/

masoodfarooq91

yes i can see it now, great. Now i want that when the customer click on this tab, there should be a page opened with directory of some docs present on the server. For example there should be a 2 folders named 'Personal' and 'Business', which ever folder the customer clicks on,, there should be a lis...

masoodfarooq91

it is a complete config file, i have created a new file, and the all the code which i have put in there, i have pasted it already! let me paste it again: <?xml version="1.0" encoding="UTF-8" ?> <otrs_config version="1.0" init="Application"> <ConfigItem Name=&q...

masoodfarooq91

here is the log file of today [Mon Aug 11 00:00:02 2014][Notice][main::_Status] Scheduler Service status request! PID 2500 [Mon Aug 11 00:00:02 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500 [Mon Aug 11 00:00:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericA...

masoodfarooq91

@reneeb, changed the code in navbar node, still nothing, just only ticket dropdown menu, with new ticket,open tickets, complete tickets and search on the drop down list........ same as before, i accidently attached the screenshot of previous verison before, here is the correct one attached: How o ch...

masoodfarooq91

HI there, I want to display helloworld tab on agent interface, along with the default menu items shown in the attached picture. i have created a config file named 'customer helloworld' in OTRS/Kernel/Config/Files, here is the code: <?xml version="1.0" encoding="UTF-8" ?> <otrs_co...

masoodfarooq91

ya i am doing that along side, but i have to complete these tasks as well because i am just a junior developer in the company, i have to do these tasks. Can you please identify me the files where i can edit customer user interface, I want to add the new tab 'docs' alng side the exisintg tabs like ne...

masoodfarooq91

@jojo: then what will i learn ? i want to learn.....! I believe if i can develop java and php apps , i can learn OTRS as well with some help. Unfortunately and fortunately, this is the only forum where i can get help.......>>

masoodfarooq91

I dont want to use a module as it sems difficult to undertand. Forget google for the timebeing, I just want it like that: 1. I want a new interface tab added to customer portal. 2. When user clicks on this tab, there are different buttons like upload file, view/download files, delete file. 3. When a...

masoodfarooq91

no not that, i want an organize storage type of thing, where every user can see its relevent files only. It will be perfect if it will be like that:- customer interface having a new tab named 'DOCS' ,, when he clicks on the tab, there is a list of all of his relevent docs. he clicks on the doc, and ...

masoodfarooq91

ya we are using google drive already, but i dont want to use a separate software,
or if it is necessary to use any other software, i want it to link it to OTRS, so that customers use only one interface, just the OTRS customer interface.

masoodfarooq91

Hello Respected OTRS gurus and developers! I want to share files with customers on OTRS. When a customer logins , i want a tab t his interface named docs, and when he clicks that tab, he should see his relevent docs only...., While on the admin side, i should be seeing all files in a new tab, may be...

masoodfarooq91

@reneeb: Hello there sir! I also have to to the exact same task, I have seen your reply: * Create a ticket event module (example: https://gist.github.com/reneeb/9385477) -> Get the group of the queue (GetQueueGroupID, see http://otrs.perl-services.de/docs/otrs/ ... queue.html) -> Get all members of ...

masoodfarooq91

I have solved it.. Add two attributes States=Pending Expertflow;StateType=Pending Reminder....... Thanks alot for your preciuos Help Sir crythias and Sir Reneeb

masoodfarooq91

I have identified the error, i just change the stateType=pending reminder in attributes and the problem is solved. But there is a slight problem. Another state is also there with the name "Pending Customer" which is also of stateType"pending reminder"... So tell me another attrib...

masoodfarooq91

ok, i have attateched two pictures as you demanded. a ticket in the "Pending expertflow state" and the pic of PendingExpertflow dashlet sysconfig where i want this ticket to be:

masoodfarooq91

Ya i will provide but first please tell me what is a dashlet and what is a queue. At this time i cant differentiate between queue and dashlet? If you can give an example it will really help me a lot to understand quickly

masoodfarooq91

Thanks alot, everything is clear no except queue vs Dashlet? Can you give me an example? Pending expertflow,pending customer,new tickets, open tickets..... All these are called queues or Dashlet?

masoodfarooq91

I have lost everything i guess, everything is mixed up in my mind. :( Look I created a new state with following properties: Name: Pending EF StateType:pending reminder validity: valid comments: pending by our company. ok? then i created a new dashlet (which i was wrongly calling a queue i guess) nam...

masoodfarooq91

Can you please elaborate a little? I am new to OTRS so please if you can explain a little for me?

masoodfarooq91

I think you didn't understand me,, have a look at screen shot, top two queues circled in red are my customized queues,, lets take one of tem i.e, "Pending Expertflow"...... so this queue is empty now as you see in the screenshot. Now I have a new customized state, whose name is "Pendi...

masoodfarooq91

I am sorry i thought OTRS developers were restricted to Developers category only. it wont happen again. Thanks for identifying my mistake. Now a new queue/classification is showing on dash board, and i have a new state named "Pending CompanyABC" as well which i hae created using Admin>stat...

masoodfarooq91

I have already posted this question in general category http://forums.otterhub.org/viewtopic.php?f=62&t=25860 But i think it is a developer's category, so i am posting it here again. I want to add a new widget ,, i have created a new config file but it is not showing any change, instead it is sh...

masoodfarooq91

I have created a new file in the path "C:\otrs\OTRS\Kernel\Config\Files " and named it MyConfig.xml. After saving the file, when i login OTRS as admin, it didn't showed a new widget. When i clicked Admin>SysConfig, it redirects to a new page with the following error written "Script fa...

masoodfarooq91

There are some default widgets/classes shown on dashboard which are Reminder tickets,escalated tickets,new tickets and open tickets. I have added a new state named "Pending by CompanyABC". Now i want this state to have a separate widget/class on the dashboard, and when i change the ticket ...

masoodfarooq91

i was hoping i can use a debug point to see from where the code execution starts, and then step by step understand how to code is running.
Because at this time, the code is not making any sense to me.
How can i undertand the code and decide how and where to do changes for customization?

masoodfarooq91

its not... its costing me too much.... Well if i dont set my IDE then how can I understand the flow of code? I want to understand the eisting code and then i want to do sme customizations.

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