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by fcasal
22 Nov 2017, 11:36
Forum: Help
Topic: More than 40 seconds to reply to client after creating ticket
Replies: 17
Views: 242

Re: More than 40 seconds to reply to client after creating ticket

I would update to the last patch level 32, because they have corrected many options.

I also check again if the modules are well installed:

shell> perl /opt/otrs/bin/otrs.CheckModules.pl
by fcasal
21 Nov 2017, 22:25
Forum: Help
Topic: More than 40 seconds to reply to client after creating ticket
Replies: 17
Views: 242

Re: More than 40 seconds to reply to client after creating ticket

Which otrs version are you using?
And linux version?
by fcasal
12 Nov 2017, 10:05
Forum: General
Topic: Empresas de Clientes
Replies: 1
Views: 107

Re: Empresas de Clientes

Sí, se puede. >Te copio el punto del manual donde se indica Customer with Multiple IDs (Company Tickets) It is possible to assign more than one customer ID to a customer. This can be useful if a customer must access tickets of other customers, e.g. a supervisor wants to watch the tickets of his assi...
by fcasal
12 Nov 2017, 09:59
Forum: General
Topic: Agregar Campo Estado
Replies: 1
Views: 110

Re: Agregar Campo Estado

Yo usaría Postmaster Filters, donde puedes usar condiciones sobre los correos recibidos y aplicar cambios de todo tipo: estado, prioridad, etc

Captura.PNG


Aquí puedes crear las condiciones que debe cumplir y que ocurre cuando se cumplen.

Saludos
by fcasal
12 Nov 2017, 09:53
Forum: General
Topic: Deshabilitar Notificaciones
Replies: 1
Views: 151

Re: Deshabilitar Notificaciones

Buenas.

¿Versión de otrs?

¿Sale algún error en el log?

Saludos
by fcasal
12 Nov 2017, 09:48
Forum: Ayuda
Topic: Hora llegada tiquetes
Replies: 1
Views: 145

Re: Hora llegada tiquetes

Puede ser por varias cosas. Para facilitar que te puedan ayudar, indica lo sguiente:

- SO donde está instalado
- Versión Otrs
- Cuenta pop o imap

Saludos
by fcasal
12 Nov 2017, 09:45
Forum: Ayuda
Topic: AYUDA CONFIGURACION MAIL
Replies: 1
Views: 131

Re: AYUDA CONFIGURACION MAIL

Mi recomendación es que actualices la versión de Otrs, erstá a punto de salir la versión 6, y muchos de los problemas se debe a usar versiones de hace tres años.

Saludos
by fcasal
10 Sep 2014, 06:51
Forum: General
Topic: Massive printing ticket options.
Replies: 3
Views: 310

Re: Massive printing ticket options.

Ok. Tnaks for the info.
by fcasal
08 Sep 2014, 06:56
Forum: General
Topic: Massive printing ticket options.
Replies: 3
Views: 310

Re: Massive printing ticket options.

Hello,

I discovered that what I need is that to print a group of tickets with the same view of AgentTicketPrint.


It is that option possible?

Thanks.
by fcasal
06 Aug 2014, 08:20
Forum: General
Topic: Massive printing ticket options.
Replies: 3
Views: 310

Massive printing ticket options.

Hello.

When I am inside a ticket I can print it /with the button print) and I have customed the pdf that is generated.

I would like to know if it is possible to select a list of tickets, and print them like I was printing one by one.

Thanks.
by fcasal
21 Apr 2014, 16:28
Forum: Help
Topic: Excessive escalation notifications
Replies: 0
Views: 115

Excessive escalation notifications

Hello, Since we´d updated to the version 3.3.5 the agents are receiving email notifications (about 3 hundred every day) with the topic Escalation. I was revising the configuration and the agents has not activate any option of notification. The other strange question is that each email came three tim...

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