Znuny and ((OTRS)) Community Edition

I try to automate a notification when a ticket pass from state A to state B. 1. I put the ticket in state A (Pending button) 2. otrs job move expired ticket from state A to state B 3. when the ticket reach state B an automatic notification start In the tag <OTRS_AGENT_EMAIL[..]> of the notification ...

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Hi all, I have a question on custom notification. I would like to be able to show the last agent article body in the notification, i tryed the tag <OTRS_AGENT_EMAIL[..]> but instead of get the body of article n°7 (as in the attached figure) I get the body of the article 8 (note-internal). The questi...

Thanks reneeb,

I opened a new bug report here: http://bugs.otrs.org/show_bug.cgi?id=11404

Hi all, I've just migrated my otrs server from version 3.3.9 to 4 patch 10. Everything is ok, but I have a problem with external e-mail. When I send an email to a customer this arrived with the time-header wrong. The server time was 8.30 am but the mail says 10.30 am. I've changed the timezone in th...

Hi to all, I have some problem with the creation of event based notifications. In Admin panel -> Notifications (Event) -> Add notifications I created a new notification, the event selected is ArticleCreate. I put in the notifications text box the following strings: Da: <OTRS_CUSTOMER_From> Cc: <OTRS...

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Hi everybody, I have a simple request (I hope..).

When i do a "bulk action" on 2 or more ticket it's possible to set as required the "type" field?

Thanks in advance to all.
Regards,
Marco.

Thanks for the replies :) It's BCC, so probably not. If you haven't seen an option in sysconfig, neither will we. The only option that i found is SendmailBcc but not track the email adresses that I put in bcc. My problem is to track the email addresses when I open a new ticket and I send 10 email in...

No one know the solution?

I try to explain better

- I open a new email ticket and put 3 mail adresses in the bcc field;
- When I come back to the ticket/article view there isn't any information about the 3 addresses, how can I retrieve these information?

Thanks,
Marco.

Salve,

scrivo questo post per chiedere se esiste un modo per mostrare gli indirizzi in Ccn nel dettaglio dell'articolo una volta inviata una nuova mail?

Se per esempio invio una mail con 3 indirizzi in Ccn questi non vengono mostrati quando vado nel dettaglio del ticket/articolo.

Grazie,
Marco.

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Hello I have a simple question: there is a way to show the list of the addresses in BCC when I send a mail with OTRS?

In the article view there isn't information about BCC.

Thanks for the answers,
Marco.

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Hi reneeb, yes of sure!

This are the 2 files, one is the attachment and the other is the source of the mail. In the source there are carriage return characters..

Thanks,
Marco.

Thanks jojo.

Who knows what corrupts the file..

Marco.

I have a problem with txt attachments sent to OTRS. - I have a txt file with at the end the CR and LF characters. - I sent this file from my mailbox to OTRS and a ticket is generated. - When I open the attachment form OTRS, every CR char was lost. It seems like the OTRS client mail removes every CR ...

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Hi all,

I send an email with a txt file attached to the OTRS system, thi file contains the characters \r\n at the end of the line, when the mail is fetched by OTRS, it deletes all occurrences of \r.

How can i keep all \r char?

Thank you,
Mark.

I would like to filter out the creation time of the ticket between 2 dates, for example: between 01-Jan-2014 to 01-Feb-2014.

Hi all,

is there a way to dynamically set the filter time of the creation of a ticket when I create a report from the command line?
In other words, can I pass like parameter the interval date of creation that i would to use like filter?

Thanks,
Marco.

Thanks for the quick reply and sorry for the insistence, but there is no way to simulate the sending/notification to an agent in CC as a normal mail client?

Marco.

Hi,

I have to respond to a customer and put in CC another system address, the system address in CC does not receive mail because the mail is only in the queue of the sender.

- Is there a way to send to the system address in CC? (Without disable the follow-up of tickets)

Thanks,
Marco.

Ok, I understand that is not possible!

Thanks to all for the replies!

Yes, I can.

The problem is only when i fw to the system outgoing addresses.

If the case is already in the system, it makes no sense to forward it out of the system, then immediately back into the system, and it is not possible to do. Plus, you know, the forwarded email would have a case number attached to it that already existed. Thanks for the answers! :) I totally agree ...

Hi all, I'm trying to forward a mail from OTRS but i can't send it to one of the system address that i configured into OTRS. Example: My system addresses are example1@domain.com and example2@domain.com To my queue1 is associated my address example1@domain.com, if i forward from queue1 to example2@do...

Hi all, i have a problem with attachment in otrs 3.2.11. When i attach a file .txt or an image in jpg format i see them in the body of the mail and i can't download. I changed my configuration of Framework -> Core::Web -> AttachmentDownloadType from attachment to inline and then i reset, it seems li...