Znuny and ((OTRS)) Community Edition

nouphet

Hi, I solved myself this issue. :D I will report how to solve it. The result is like this. 1. The first code of this problem. ## Update curl -X "PATCH" "http://<your-domain>/otrs/nph-genericinterface.pl/Webservice/WebServiceAPI001/RemoteTicketUpdate/50?UserLogin=otrs5-admin&Passwo...

nouphet

Hi Dear, How can I add an Article via WebService? I am using OTRS 5.0.17. We set WebService with json so that we can add new tickets and close them. However, I do not know how to add Article. Can anyone tell me? My settings is below. WebServiceAPI001.yml --- Debugger: DebugThreshold: debug TestMode:...

nouphet

RStraub,

I could do that!

Thank you so much.

Regards

nouphet

Hi RStraub, You have to set a default value which is greater than 0. You can do so where you created dynamic fields: Admin -> DynamicField. Which parameter do I have to set? https://dl.dropboxusercontent.com/u/5488837/otrs_DynamicFieldsDateTimeBackendGUI-OTRS5_0029-02-16_17-36-24.png Regards,

nouphet

Hi Dear,

I want to set a Dynamic Field to put a check on day and time of Dynamic Field by default.
How can I do it?

Regards

nouphet

Hi,

Can OTRS show AiticleID on Article Information? (Inside Ticket View Zoom)

Does it needs to custom on source code?

Regards

nouphet

alexus,

I understood it need small custom on source code.

Thanks a lot.

Regards

nouphet

What is displayed in the format of "yyyy-mm-dd hh:mm:ss" is when I use the template. For example, create a dynamic field of date and time type "Start". Create a template from Admin> Queue Settings> Templates, Using the <OTRS_TICKET_DynamicField_Start> tag, It will be referred to ...

nouphet

Oh, I'll check it up. ^^

nouphet

root,

Okey, I got it.
Thanx

Regards

nouphet

root,

Thank you for your quick response

But I have a question.
Does the Dynamicfields Dropdown for Article?

I could do that for Ticket but could not for Article,,,.

Regards

nouphet

Dear Sirs, In OTSR standard setting, the date and time notation in the dynamic field is "yyyy-mm-dd hh:mm:ss", but is there a setting to change this notation? Example) Change to default setting "yyyy-mm-dd hh:mm:ss" ⇒ "yyyy/mm/dd hh:mm" Thank you in advance for your hel...

nouphet

Dir Sirs, Please note that we set relevant using ACL between two Dynamicfields Dropdown for Ticket on otrs 5 and its working very fine. But we are facing a new issue that we are not able to solve. The problem is that we are not able to set relevant using ACL between two Dynamicfields Dropdown for Ar...

nouphet

Hi RStraub,

Thank you for your advice.
I'll check the article and try.

thanks

nouphet

Hi, How to make two Dynamic Fields(Dropdown) relevant? For example, [DynamicField001] type: dropdown value: Japan, America, Singapore [DynamicField002] type: dropdown value: Tokyo, Fukuoka, Hokkaido, New York, San Francisco, Singapore,,, etc. if [DynamicField001] is selected value "Japan",...

nouphet

Thank you jojo.
I send e-mail.

nouphet

Some body help meeeee.

nouphet

Hi,

In OTRS Admin Manual, there is Japanese pages, but no menu link exists.

How to add menu link?

See this pic => https://www.evernote.com/l/ABl3OdXGHfJP ... FZ5x16xWM4

nouphet

reneeb

Thanks a lot !!
I just try to check.

nouphet

Hi

Before sending the email, is it possible to display a confirmation screen?

Even if this is not possible in OTRS4, do you correspond in OTRS5?

I'm Using OTRS 4.0.9

nouphet

Dear renneb,
I will make sure.
Thanks.

Best.

nouphet

Dear RStraub,
Thank you for your answer.
But I can not see the "close" button.
http://i.imgur.com/hTchf00.png

nouphet

Dear everyone,

I want to know How to close Change Management?
I can not close Change Management Ticket.

nouphet

nouphet wrote:going not well.

I mean "It does not work."

Somebody tested in jmeter?

nouphet

Had anyone did stress test by jmeter ?

I'm trying that, but going not well.

nouphet

thanks !
I will try that.

nouphet

> Pending tickets

I see. ^^

> An event is a ticket with a start and a end date (2 dynamic fields needed)

How to setup 2 dynamic fields ?
Written on Manual HTML ?

nouphet

I want to know how to use "Upcomings Events" on dashboard.

What is "Events", please tell me.

nouphet

How to close this issue ?

nouphet

Mr. jojo

Thank you !

I solved this problem !

nouphet

Additional information. Fri Apr 4 13:00:09 2014 error OTRS-otrs.PostMasterMailbox.pl-25 Can't use from '': 5015.5.4 Invalid Email address Fri Apr 4 13:00:07 2014 info OTRS-otrs.PostMasterMailbox.pl-25 Sent auto response (SendAutoReply) for Ticket [2014040425000038] (TicketID=6, ArticleID=) to 'Toshi...

nouphet

Hi

My OTRS can not send Automatic Response, and this is error message.

Code: Select all

error 	OTRS-otrs.GenericAgent.pl-25 	Can't use from '': 5015.5.4 Invalid Email address

I checked this issue, but I don't use LDAP.
viewtopic.php?f=62&t=19907&hilit=5015.5.4#p78219

nouphet

Hi

thank you for the URL.
viewtopic.php?f=62&t=17742

I'll check it ! ^^

nouphet

Testing OTRS for use, but after rebooted OS, OTRS Scheduler won't auto start. My OTRS Environment OTRS 3.3.5 CentOS 6.5 Apache 2.2.15 MySQL Server 5.1x After reboot, I got this messages. # /etc/init.d/otrs status httpd (pid 1184) を実行中... Checking database connection... Trying to connect to database ...

nouphet

Thanks xax0, jojo for the answer.

I understood.

nouphet

Hello everyone,

Can be set to leave the e-mail data to the mail server after POP receive?

I could not find the section to setting.

Znuny and ((OTRS)) Community Edition

Search found 36 matches

Re: How can I add an Article via WebService?

How can I add an Article via WebService?

Re: How to put a check on day and time of Dynamic Field by default

Re: How to put a check on day and time of Dynamic Field by default

How to put a check on day and time of Dynamic Field by default

Can OTRS show AiticleID on Article Information?

Re: Can we change date and time notation in Dynamicfield?

Re: Can we change date and time notation in Dynamicfield?

Re: Can we change date and time notation in Dynamicfield?

Re: How to make two Dynamic Fields(Article) relevant?

Re: How to make two Dynamic Fields(Article) relevant?

Can we change date and time notation in Dynamicfield?

How to make two Dynamic Fields(Article) relevant?

Re: How to make two Dynamic Fields(Dropdown) relevant?

How to make two Dynamic Fields(Dropdown) relevant?

Re: OTRS5 Admin Manual lost some links...

Re: OTRS5 Admin Manual links

OTRS5 Admin Manual lost some links...

Re: Before sending the email, want to display a confirmation screen.

Before sending the email, want to display a confirmation screen.

Re: How to close Change Management?

Re: How to close Change Management?

How to close Change Management?

Re: Stress test by jmeter

Stress test by jmeter

Re: How to use "Upcomings Events" on dashboard.

Re: How to use "Upcomings Events" on dashboard.

How to use "Upcomings Events" on dashboard.

Re: error OTRS-otrs.GenericAgent.pl-25 Can't use from '': 50

Re: error OTRS-otrs.GenericAgent.pl-25 Can't use from '': 50

Re: error OTRS-otrs.GenericAgent.pl-25 Can't use from '': 50

error OTRS-otrs.GenericAgent.pl-25 Can't use from '': 5015

Re: Why scheduler won't Auto start ?

Why scheduler won't Auto start ?

Re: How to Setting to leave e-mail data.

How to Setting to leave e-mail data.