Search found 5 matches
- 06 May 2014, 17:18
- Forum: Help
- Topic: Edit Article Note
- Replies: 0
- Views: 1038
Edit Article Note
Hello, I'm working to develop a Module in Order to Edit Article in TicketViewZoom to change the Body of an Internal Note. I have just a problem to show the Modification in TicketViewZoom. In fact, the modification worked by the functiun ArticleUpdate() and the modification change the Database with t...
- 01 Apr 2014, 10:42
- Forum: Général
- Topic: Un mail de suivi client change la file d'affectation !
- Replies: 3
- Views: 50364
Re: Un mail de suivi client change la file d'affectation !
Salut,
As tu un Generic Agent qui tourne lorsque tu reçois l'email?
Florian
As tu un Generic Agent qui tourne lorsque tu reçois l'email?
Florian
- 26 Mar 2014, 15:03
- Forum: Help
- Topic: (SOLVED) Update SLA upon Ticket Event
- Replies: 6
- Views: 3608
Re: (SOLVED) Update SLA upon Ticket Event
Thanks crythias,
I don't want to implement an Event to link SLA and Priority but modify the Event SLA Update Time (When the event start, stop and restart).
So, I just would like to test the event and undestand ticket Event to adapt my OTRS solution.
Florian
I don't want to implement an Event to link SLA and Priority but modify the Event SLA Update Time (When the event start, stop and restart).
So, I just would like to test the event and undestand ticket Event to adapt my OTRS solution.
Florian
- 26 Mar 2014, 10:15
- Forum: Help
- Topic: (SOLVED) Update SLA upon Ticket Event
- Replies: 6
- Views: 3608
Re: (SOLVED) Update SLA upon Ticket Event
Thank you kullab for your Code.
I have juste one question, What is the parameter in SysConfig to enable?
Thank you,
Florian
I have juste one question, What is the parameter in SysConfig to enable?
Thank you,
Florian
- 25 Mar 2014, 16:06
- Forum: General
- Topic: Modify SLA UpdateTime
- Replies: 1
- Views: 1462
Modify SLA UpdateTime
Hello, I'm implementing OTRS for the support service of my Company. We work with three SLA Parameters : - First Response Time (Answer of an Agent to indicate that he took in consideration the request) - Intervention Time (Answer of the Agent to indicate that he is starting the intervention to solve ...