Znuny and ((OTRS)) Community Edition

Hi There, We have upgraded our system to OTRS 5.0.6 this week and started getting the following error. We are unable to figure out which module is required as otrs.CheckModule.pl shows all modules are "ok". System is working fine but not all the required logs are getting written to the fil...

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Hi All, Well, I was also getting the same error (mentioned below) like others but somehow I think the browser "useragent" is not compare properly or not setup properly. " The browser you are using is too old. OTRS runs with a huge lists of browsers, please upgrade to one of these. Ple...

Wrote the API module to do so.

Thanks.
KS

Hi there, We are using OTRS system to create ticket automatically using API from last few years. Now we are also interested in linking FAQ's by matching Ticket Subject to FAQ Title using API. Steps We think will be involved. 1. During creation of ticket, search FAQ by Title. 2. Use LinkObject API or...

Hi, A different solution (and the one we're going to apply in OTRS 3.3.2) is to delete the file [OTRS]\StrawberryPerl\perl\vendor\lib\IO\Socket\INET6.pm. See also http://bugs.otrs.org/show_bug.cgi?id=10004 I'd like to point out that if you'd use ActiveState Perl, this issue does not occur. -- Mike ...

Hallo alle, Ich lief OTRS \ bin> otrs.CheckModules.pl Befehl, um herauszufinden, die LDAP-Version habe ich mit 3.3.1 die (v0.57) ist und die um das Problem zu haben scheint. Net :: LDAP (v0.56) funktioniert einwandfrei. Also das ist, was ich tat. 1. Ich installierte OTRS v3.3.1. 2. Nahm ein Backup S...

Hi all, I ran OTRS\bin>otrs.CheckModules.pl command to find out the LDAP version I have with 3.3.1 which is (v0.57) and that seems to have the problem. Net::LDAP (v0.56) works fine. So this is what I did. 1. I installed OTRS v3.3.1. 2. Took a backup of StrawberryPerl folder/directory. 3. Copied Stra...

Hi Flo, I tried prefixing as you suggested but it is the same. I am getting the error when the "$Self->{'AuthModule::LDAP::SearchUserDN1'} = " is provided to the LDAP.PM at line number 183. I checked the 'SearchUserDN' using ldap browser and it is correct, password is correct but still I a...

Hi Florian,

Password is fine as I can use the same password to connect to LDAP from OTRS system using 'ldp' utility.

If it is a password, problem, I should see some connection to LDAP server when packets capture is on. I don't see any attempt to connect.

Any suggestions.

regards,
Kuljeet

Hi all, I was using OTRS 3.2.10 and yesterday I upgraded it to 3.3.1 on Windows Platform. After the upgrade when I configured the LDAP authentication in Kernel\Config.pm, I am getting the following error. [Fri Nov 15 11:14:08 2013][Notice][Kernel::System::Auth::DB::Auth] User: <userid> authenticatio...