Znuny and ((OTRS)) Community Edition

Habe das selbe Problem. Mein Systemprotokoll wird sporadisch überflutet mit Meldungen wie: Can't locate Kernel/System/Stats/Dynamic/ITSMTicketSolutionTimeAverage.pm in @INC (you may need to install the Kernel::System::Stats::Dynamic::ITSMTicketSolutionTimeAverage module) (@INC contains: /opt/otrs/Cu...

Ok, danke dir.

Hi, we currently have Znuny running on version 6.0.48 LTS and want to upgrade to 6.5.2 LTS. Is it really necessary to first upgrade to all prior versions? 6.1, 6.2 etc.? I tried to upgrade directly to 6.5.2 and after installing all required perl modules for the new version the migration script repor...

No errors. I created a bug report: https://bugs.otrs.org/show_bug.cgi?id=14391

I did not increase the LogLevel, it's still at "info".

Also no errors in the communication log.

Anyone?

Hi, since I updated from 6.0.15 to 6.0.16 I have these log errors every time a user's support email is fetched via POP3TLS: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-10 No such user 'xxx@xxx.com'! The email address in these log errors is the sender's email address. The system works fi...

Nevermind, I fixed it with a new install of Debian and moved my files and database over to the new machine.

Anyone?

Hi, I upgraded from OTRS Free 5.0.24 to 6.0.4 (upgrade finished without errors) but I get the following error when opening the public calendar URL of a newly created calendar: ERROR: OTRS-CGI-10 Perl: 5.24.1 OS: linux Time: Wed Jan 17 16:58:39 2018 Message: Module Kernel/Modules/PublicCalendar.pm no...

Ok, I created the dynamic fields "TicketCalendarStartTime" and "TicketCalendarEndTime" manually und now the error Messages in Log are gone. But: The Ticket-Events Calendar is not showing on the Dashboard, like it did before the Upgrade. Any hints? Thanks EDIT: I noticed the Ticke...

Hi all, I've upgraded from OTRS Free 5.0.24 to 6.0.1 and now I have the following error messages in my Log which were not there before: No such dynamic field "TicketCalendarStartTime" (or it is inactive) Every time I visit the Dashboard, I get this log entry. Is this a known bug or somethi...

Hallo zusammen,

in früheren OTRS-Versionen war im Systemprotokoll immer ersichtlich WER ein Ticket in WELCHE Queue verschoben hat. In der aktuellen Version 5.0.23 (und auch schon etliche zuvor) sehe ich das nicht mehr. Lässt sich das irgendwie wieder einschalten?

Danke,
oSIRus

Hi all, I'm trying to change the owner of about 300 locked tickets by using bulk action. But I always get an error when doing so. This is the error message I get when I try to use bulk action on 3 of these tickets (doesn't matter which tickets I choose, I get an error when the ticket is locked): Bac...

Thanks! No more errors now.

There is no "Unclassified" in my system, just "default". Why should I suddenly need the "Unclassified" type? Didn't need it before 5.0.6 or 5.0.5. UPDATE: I added "Unclassified" und set it to valid. "default" is also valid. The page @/otrs/index.pl?A...

Well since I never had this problem before 5.0.6 I guess it's a bug. But I'll have a look into it.

UPDATE: no OTRS errors in /var/log/messages

So what to do?

I have the same problem after updating from 5.0.4 to 5.0.6.

Hey all,

my OTRS system protocol is being flooded with these error messages after updating from 5.0.4 to 5.0.6:

No Type for Unclassified found!

Any Ideas?

Thanks,
oSIRus

Bei mir scheint mit dieser Einstellung alles wieder in Butter zu sein. Ich beobachte es natürlich, wie sich das in zukünftigen Versionen verhält.

Wie reneeb schon geschrieben hat -> wenn man in der SysConfig unter Core::Time "TimeZone" aktiviert und auf +2 setzt ist alles wieder in Ordnung.

Danke!

Hallo zusammen,

seit dem Update von 4.0.8 auf 4.0.10 kommen von OTRS gesendete Mails 2 Stunden aus der Zukunft.

Im Debian Wheezy darunter ist die Zeitzone richtig konfiguriert. Auch eine Mail aus der Kommandozeile kommt mit der richtigen Zeit an.

Irgendwelche Ideen?

VG,
oSIRus

Hey there,

after the Update to 3.2.10 (Source, Debian Linux, 3.2.9 before) the ticket-preview-size (S,M,L) is not saved, but seems to be the problem only at "Tickets->Queue View". This worked flawlessly in 3.2.9.

Any hints?

Best regards,
oSIRus

Hallo zusammen, nach dem Update auf 3.2.10 (Source, Debian Linux, vorher 3.2.9) wird die Ticket-Vorschau-Größe (S,M,L) nicht mehr dauerhaft gespeichert, aber scheinbar nur bei Tickets->Ansicht nach Queues. Bei 3.2.9 funktionierte das einwandfrei. Geht es jemandem ähnlich oder gibt es eine Lösung? Vi...