Search found 19 matches
- 12 May 2014, 20:49
- Forum: Geral
- Topic: (Resolvido) Acompanhamento de Chamado por e-mail
- Replies: 2
- Views: 2404
Re: (Resolvido) Acompanhamento de Chamado por e-mail
Andre, essa solução que vc achou ai no CORE do framework resolveu o problema dele não puxar os e-mails automaticamente? Estou com esse problema e não puxa de jeito nenhum
- 12 May 2014, 20:35
- Forum: Geral
- Topic: Não consigo abrir ticket por e-mail
- Replies: 3
- Views: 3329
Não consigo abrir ticket por e-mail
Pessoal, eu não estou conseguindo abrir ticket por e-mail, já configurei o e-mail, já habilitei, já arrumei o cron, tudo como manda o figurino e não abre de jeito nenhum. Quando eu vou em Contas de e-mail postmaster e mando obter manualmente os chamados são abertos, mas se eu não fizer isso não abre...
- 15 Apr 2014, 15:02
- Forum: General
- Topic: Open new ticket by e-mail
- Replies: 3
- Views: 1457
Re: Open new ticket by e-mail
I ran the script like manual sais: "cat ../doc/sample_mails/test-email-1.box | ./otrs.PostMaster.pl"
I added an e-mail address and a postmaster e-mail account in sysconfig, I did everything that is in manual.
I added an e-mail address and a postmaster e-mail account in sysconfig, I did everything that is in manual.
- 14 Apr 2014, 19:43
- Forum: General
- Topic: Open new ticket by e-mail
- Replies: 3
- Views: 1457
Open new ticket by e-mail
I'm trying to open a new ticket by sending an e-mail but it's not working. When I run the otrs.postmaster.pl script the following msg appears: ERROR: OTRS-otrs.PostMaster.pl-10 Perl: 5.14.2 OS: linux Time: Mon Apr 14 14:32:19 2014 Message: Need OldTicketData in Data! Traceback (23217): Module: Kerne...
- 28 Feb 2014, 16:56
- Forum: General
- Topic: Can't open ticket by e-mail
- Replies: 16
- Views: 4398
Re: Can't open ticket by e-mail
I didn't make any changes, just register the e-mail address and postmaster on the admin interface and linked with the group. All changes made in admin interface
- 28 Feb 2014, 13:50
- Forum: General
- Topic: Can't open ticket by e-mail
- Replies: 16
- Views: 4398
Re: Can't open ticket by e-mail
The logs are empty but when I run the script I told you, comes the message below: IMAP: Message 1/2 (seguranca@conab.gov.br/mail.conab.gov.br) ERROR: OTRS-otrs.PostMasterMailbox.pl-10 Perl: 5.14.2 OS: linux Time: Fri Feb 28 08:48:13 2014 Message: Need OldTicketData in Data! Traceback (4841): Module:...
- 27 Feb 2014, 19:48
- Forum: General
- Topic: Can't open ticket by e-mail
- Replies: 16
- Views: 4398
Re: Can't open ticket by e-mail
Ah ok,
I already tried, but it's not working
I already tried, but it's not working
- 27 Feb 2014, 19:33
- Forum: General
- Topic: Can't open ticket by e-mail
- Replies: 16
- Views: 4398
Re: Can't open ticket by e-mail
Yeah, the account is valid
the version is 3.3.4
I didn't understand your last question about alias to de good e-mail
the version is 3.3.4
I didn't understand your last question about alias to de good e-mail
- 27 Feb 2014, 19:23
- Forum: General
- Topic: Can't open ticket by e-mail
- Replies: 16
- Views: 4398
Re: Can't open ticket by e-mail
Yes, I did
all the thing I did to the main e-mail I did to the other
all the thing I did to the main e-mail I did to the other
- 27 Feb 2014, 19:19
- Forum: General
- Topic: Can't open ticket by e-mail
- Replies: 16
- Views: 4398
Re: Can't open ticket by e-mail
Tell us what you did. Tell us what you expect. Tell us what happens. Tell us why this isn't what you want to happen. Tell us how to replicate your situation. I create two e-mails - otrs@enterprisename.gov.br (main email) - seguranca@enterprisename.gov.br I registered both e-mail at postmaster e-mail...
- 26 Feb 2014, 21:53
- Forum: General
- Topic: Can't open ticket by e-mail
- Replies: 16
- Views: 4398
Re: Can't open ticket by e-mail
HOw would be the set up?
What steps should I follow?
What steps should I follow?
- 26 Feb 2014, 21:51
- Forum: General
- Topic: Can't open ticket by e-mail
- Replies: 16
- Views: 4398
Re: Can't open ticket by e-mail
I compared both settings and it's the same.
when I run the script "otrs.PostMasterMailbox.pl" the ticket is open, but I want to open the ticket automatically, not manually!!!
when I run the script "otrs.PostMasterMailbox.pl" the ticket is open, but I want to open the ticket automatically, not manually!!!
- 26 Feb 2014, 21:47
- Forum: General
- Topic: Can't open ticket by e-mail
- Replies: 16
- Views: 4398
Can't open ticket by e-mail
I created two e-mails in otrs for different groups.
In one of then, I open ticket normally by e-mail, but I can't open tickets using the other e-mail.
What could be it?
In one of then, I open ticket normally by e-mail, but I can't open tickets using the other e-mail.
What could be it?
- 25 Feb 2014, 19:40
- Forum: General
- Topic: QUEUE DOES NOT APPEAR IN A NEW TICKET INTERFACE
- Replies: 1
- Views: 1067
QUEUE DOES NOT APPEAR IN A NEW TICKET INTERFACE
I created a new queue in a new group and this queue does not appear in combo box at the customer's new ticket interface. I enabled the "CustomerPanelOwnSelection" at "Ticket -> Frontend::Customer::Ticket::ViewNew" and put all queues I need to show and all of them just appeared th...
- 28 Nov 2013, 15:08
- Forum: General
- Topic: How to change de pending time reminder
- Replies: 1
- Views: 925
How to change de pending time reminder
I'd like to know how to change de pending time reminder, by default the otrs remindes me in 24 hours, i'd like to configure to remember earlier
EVENTOS
Pessoal, alguém pode me dizer o que é cada evento na tela de criação de novas notificações? Ou que possa me falar aonde acho isso?
EVENTS
Hey guys,
does anyone can tell me what is each event on the interface to create a new notification, or some place that I can find it?
thanks!!!
does anyone can tell me what is each event on the interface to create a new notification, or some place that I can find it?
thanks!!!
- 29 Aug 2013, 19:58
- Forum: General
- Topic: OpenLdap Integration
- Replies: 1
- Views: 858
OpenLdap Integration
Hi guys, anyone can help to integrate the otrs with OpenLdap?
- 28 Aug 2013, 15:44
- Forum: Tutoriais
- Topic: Configurar envio de e-mail em abertura de chamada
- Replies: 6
- Views: 79096
Configurar envio de e-mail em abertura de chamada
Pessoal,
estou responsável por implantar o OTRS aonde trabalho porém estou tendo dificuldades para configurar para enviar e-mail na abertura de chamados.
Tanto enviar o e-mail para quem abriu o chamado como para enviar aos responsáveis pelo chamado na determinada fila.
Alguém pode me ajudar?
estou responsável por implantar o OTRS aonde trabalho porém estou tendo dificuldades para configurar para enviar e-mail na abertura de chamados.
Tanto enviar o e-mail para quem abriu o chamado como para enviar aos responsáveis pelo chamado na determinada fila.
Alguém pode me ajudar?