Znuny and ((OTRS)) Community Edition

Andre, essa solução que vc achou ai no CORE do framework resolveu o problema dele não puxar os e-mails automaticamente? Estou com esse problema e não puxa de jeito nenhum

Pessoal, eu não estou conseguindo abrir ticket por e-mail, já configurei o e-mail, já habilitei, já arrumei o cron, tudo como manda o figurino e não abre de jeito nenhum. Quando eu vou em Contas de e-mail postmaster e mando obter manualmente os chamados são abertos, mas se eu não fizer isso não abre...

I ran the script like manual sais: "cat ../doc/sample_mails/test-email-1.box | ./otrs.PostMaster.pl"
I added an e-mail address and a postmaster e-mail account in sysconfig, I did everything that is in manual.

I'm trying to open a new ticket by sending an e-mail but it's not working. When I run the otrs.postmaster.pl script the following msg appears: ERROR: OTRS-otrs.PostMaster.pl-10 Perl: 5.14.2 OS: linux Time: Mon Apr 14 14:32:19 2014 Message: Need OldTicketData in Data! Traceback (23217): Module: Kerne...

I didn't make any changes, just register the e-mail address and postmaster on the admin interface and linked with the group. All changes made in admin interface

The logs are empty but when I run the script I told you, comes the message below: IMAP: Message 1/2 (seguranca@conab.gov.br/mail.conab.gov.br) ERROR: OTRS-otrs.PostMasterMailbox.pl-10 Perl: 5.14.2 OS: linux Time: Fri Feb 28 08:48:13 2014 Message: Need OldTicketData in Data! Traceback (4841): Module:...

Ah ok,
I already tried, but it's not working

Yeah, the account is valid

the version is 3.3.4

I didn't understand your last question about alias to de good e-mail

Yes, I did
all the thing I did to the main e-mail I did to the other

Tell us what you did. Tell us what you expect. Tell us what happens. Tell us why this isn't what you want to happen. Tell us how to replicate your situation. I create two e-mails - otrs@enterprisename.gov.br (main email) - seguranca@enterprisename.gov.br I registered both e-mail at postmaster e-mail...

HOw would be the set up?
What steps should I follow?

I compared both settings and it's the same.

when I run the script "otrs.PostMasterMailbox.pl" the ticket is open, but I want to open the ticket automatically, not manually!!!

I created two e-mails in otrs for different groups.
In one of then, I open ticket normally by e-mail, but I can't open tickets using the other e-mail.
What could be it?

I created a new queue in a new group and this queue does not appear in combo box at the customer's new ticket interface. I enabled the "CustomerPanelOwnSelection" at "Ticket -> Frontend::Customer::Ticket::ViewNew" and put all queues I need to show and all of them just appeared th...

I'd like to know how to change de pending time reminder, by default the otrs remindes me in 24 hours, i'd like to configure to remember earlier

Pessoal, alguém pode me dizer o que é cada evento na tela de criação de novas notificações? Ou que possa me falar aonde acho isso?

Hey guys,
does anyone can tell me what is each event on the interface to create a new notification, or some place that I can find it?
thanks!!!

Hi guys, anyone can help to integrate the otrs with OpenLdap?

Pessoal,
estou responsável por implantar o OTRS aonde trabalho porém estou tendo dificuldades para configurar para enviar e-mail na abertura de chamados.
Tanto enviar o e-mail para quem abriu o chamado como para enviar aos responsáveis pelo chamado na determinada fila.
Alguém pode me ajudar?