Znuny and ((OTRS)) Community Edition

hello, I have activated these parameter in Frontend::Agent::Ticket::ViewQueue, but no tickets on ro queues are listed on Dashboard. However I can access those tickets by search or selecting by Queue. I see that ZZZAAuto.pm generated after rebuilding config is still showing the old value: # grep View...

I'm developping an Invoker to handle several events.
I would like to know inside de Invoker which Event has triggered it.

Thanks

I found the anwer.

Sysconfig parameter "FirstnameLastnameOrder" in Framework -> Frontend::Agent must be set to the desired value.

Sorry.
Best regards

I need some help. I would like to modify dropdown User list in AgentTicketPhone module in order to show login, first_name and last_name. I found in AgentTicketPhone.pm that it uses a function called UserList to generate it: my %AllGroupsMembers = $Self->{UserObject}->UserList( Type => 'Long', Valid ...

Hello, I need some help. I would like to implement a ticket relation between tickets in which a master ticket has one or several child tickets, and master ticket cannot be closed whereas any of the child tickets are still in Open state. How can I do that ? I made some test with a parent-child relati...

Don't waste time on this subject. I finally found the answer to my question. I used "CustomerUserID" to get the login name of the customer user. The full action I put in sysconfig Frontend::Agent::Ticket::MenuModule was: Action=AgentTicketPhone;Subaction=StoreNew;ExpandCustomerName=2;Custo...

Hello, I'm trying to add a new option in MenuModule in AgentTicketZoom consisting on direct link to AgentTicketPhone for ticket creation. My goal is to make easier the creation of linked tickets for the agent, filling up most fields in AgentTicketPhone screen by passing them in URL. In sysconfig -> ...

I forgot to tell here that I'm using ACLs to control the services that are displayed as function of the Queue name, following example in OTRS Admin Manual. I've made a test taking off ACL code from Config.pm and the problem dissapears. I'va been able to change simultaneously bot Service and Queue. W...

In my OTRS 3.3.1 I have this error in system log file when I try to modified simultaneously Queue and Service in Agent Free Field modification screen. Only Queue field is actually moidifed in ticket params. However if I modify first the Queue and validate screen, and after that I enter again the Fre...

Thanks for your answer. It works fine.

I forgot to write down my OTRS version. Is 3.3.1

I need to disable RichText Editor but only for customer New Ticket interface. How could I do it? Maybe modifying CustomerTicketMessage template or module?
Thanks for help.

The StateType is "closed" and is easy to list all tickets in this state type by putting "Attributes: StateType=closed". I tested and it works. However, a need to list only those tickets in StateType "closed" that are in State "Detenido" which is a new state a ...

Could you please give me an example of filter using?

Thanks and best regards

Hi, I need to show tickets in agent Dashboard that are in a new state that I created. This State belongs to StateType "closed" but i don't want to show all "closed" tickets, only those in this special state. Is it possible? I've been digging in Ticket.xml and made some tests usin...

Same problem but in version 3.3.0, CentOS 6 and Oracle agent 11g.

Command line works fine and GUI attempt didn't work.

It seems GUI is not using NLS variables from Config.pm

¿Some clues?

Thanks