doesn't seem to help
seems to help (in a copy in a test environment). Is this a risk for something?
crythias wrote:steeman wrote:When an agent gets a email notification for a new ticket and he answers via email.
Agents are supposed to only reply through the web interface.
crythias wrote:You may, among other ways, including renaming the faq link, change the group membership of FAQ so to not be "users".