Thanks crythias!
We'll definitely try this out on our test server. The only downside is that we have ~100 CustomerIDs that need to be corrected, would've been great if a relatively simple change can be made to the pearl code to remedy this problem.
Thanks again
Search found 17 matches
- 01 Oct 2013, 20:01
- Forum: General
- Topic: A slight problem with Customer ID
- Replies: 2
- Views: 1225
- 01 Oct 2013, 18:31
- Forum: General
- Topic: A slight problem with Customer ID
- Replies: 2
- Views: 1225
A slight problem with Customer ID
Hi, We've got a slight problem with our customer ID format. We have customers with branches, so in OTRS we created customer IDs such as "Customer1 (NY)", "Customer1 (LA)", and so on and so forth. This is all working, we can create tickets, run reports, and etc. However the parent...
- 11 Jun 2013, 23:34
- Forum: General
- Topic: [Solved] Question about Ticket Watcher
- Replies: 2
- Views: 1191
Re: Question about Ticket Watcher
Thanks!
Didn't realize a new setting gets added to "Email Settings" in Preferences after turning on TicketWatcher
Didn't realize a new setting gets added to "Email Settings" in Preferences after turning on TicketWatcher
- 11 Jun 2013, 22:16
- Forum: General
- Topic: [Solved] Question about Ticket Watcher
- Replies: 2
- Views: 1191
[Solved] Question about Ticket Watcher
Hi,
I'm not sure if I missed some configuration, it seems like all Ticket Watcher does is for someone to "bookmark" a ticket. Is there a way for the ticket watcher to receive email notification on things such as new notes added, ownership change, and etc?
Thanks!
I'm not sure if I missed some configuration, it seems like all Ticket Watcher does is for someone to "bookmark" a ticket. Is there a way for the ticket watcher to receive email notification on things such as new notes added, ownership change, and etc?
Thanks!
- 11 Jun 2013, 16:43
- Forum: Howtos
- Topic: How To show freetext for specific Queues for Customers
- Replies: 75
- Views: 243179
Re: How To show freetext for specific Queues for Customers
Hi reneeb,
Thanks! That got rid of the blank space
Thanks! That got rid of the blank space
- 10 Jun 2013, 20:08
- Forum: Howtos
- Topic: How To show freetext for specific Queues for Customers
- Replies: 75
- Views: 243179
Re: How To show freetext for specific Queues for Customers
Hi,
Am I the only one to notice that setting style.display = 'none' leaves some blank space on the page, how do we remove this? And I thought style.display = 'none' shouldn't leave any blank space.
Thanks!
Am I the only one to notice that setting style.display = 'none' leaves some blank space on the page, how do we remove this? And I thought style.display = 'none' shouldn't leave any blank space.
Thanks!
- 24 May 2013, 01:58
- Forum: General
- Topic: Phone call outbound & "Undo & close window" link
- Replies: 0
- Views: 666
Phone call outbound & "Undo & close window" link
Hi, I just noticed that if a ticket is unlocked and I click on "Phone call outbound", the system automatically locks the ticket which is good (and can be turned off in Frontend::Agent::Ticket::ViewPhoneOutbound). The question is can we get the pop-up page to show the "The ticket has b...
- 22 May 2013, 00:48
- Forum: Help
- Topic: Mass Import Of Customers
- Replies: 14
- Views: 21481
Re: Mass Import Of Customers
Sorry for digging up an old thread.
Can this script be modified to import other fields such as phone, fax, and etc?
Thanks!
Can this script be modified to import other fields such as phone, fax, and etc?
Thanks!
- 20 May 2013, 19:03
- Forum: General
- Topic: [solved] CustomerID at the time of creating customer user.
- Replies: 6
- Views: 2727
Re: CustomerID selection at the time of creating customer us
Hi Crythias,
You were right on, it was a cache issue. The drop down list now correctly displays only customerID (which is what we'd like).
Thanks again!
You were right on, it was a cache issue. The drop down list now correctly displays only customerID (which is what we'd like).
Thanks again!
- 20 May 2013, 18:04
- Forum: General
- Topic: [solved] CustomerID at the time of creating customer user.
- Replies: 6
- Views: 2727
Re: CustomerID selection at the time of creating customer us
Hi Crythias, Thanks for the quick reply again. Actually, it is configurable: $Self->{CustomerCompany} = { #other configuration entries not shown here CustomerCompanyListFields => [ 'customer_id', 'name' ], #... rest of entries }; (copy/paste from Defaults.pm to Config.pm and edit.) I just tes...
- 20 May 2013, 16:53
- Forum: General
- Topic: [solved] CustomerID at the time of creating customer user.
- Replies: 6
- Views: 2727
Re: CustomerID selection at the time of creating customer us
Hi Crythias, Can we modify this dropdown list to show either the CustomerID or the customer company name (not both like the default)? Probably possible in the code. It's not (as far as I know) configurable. Can you point us to where the code is for this? Can we retain both functionalities (displayin...
- 17 May 2013, 22:31
- Forum: General
- Topic: [solved] CustomerID at the time of creating customer user.
- Replies: 6
- Views: 2727
[solved] CustomerID at the time of creating customer user.
Hi everyone, Got a couple more questions as we try to put OTRS into production: 1) by uncommenting the line "CustomerCompanySupport => 1" in /opt/otrs/Kernel/Config/Config.pm, the CustomerID field shows up as a dropdown list at the time of customer user creation. Can we modify this dropdow...
- 16 May 2013, 16:13
- Forum: General
- Topic: [Solved] Add custom fields to Customer Company
- Replies: 3
- Views: 1430
[Solved] Re: Add custom fields to Customer Company
Hi Crythias,
Thanks! That worked wonders.
Thanks! That worked wonders.
- 16 May 2013, 00:47
- Forum: General
- Topic: [Solved] Add custom fields to Customer Company
- Replies: 3
- Views: 1430
Re: Add custom fields to Customer Company
Hi Crythias,
Thanks for the quick reply. We'll give it a try and post back.
Thanks for the quick reply. We'll give it a try and post back.
- 15 May 2013, 23:18
- Forum: General
- Topic: [Solved] Add custom fields to Customer Company
- Replies: 3
- Views: 1430
[Solved] Add custom fields to Customer Company
Hi, We'd like to add more fields (such as state, company size, industry, and etc) to customer company, and have managed to do it after reading the admin manual and some forum posts; they are very helpful ;-) Now the question is can we make these newly fields appear on the front end as drop down list...
- 14 May 2013, 23:48
- Forum: General
- Topic: New to OTRS and a question about postmaster filter
- Replies: 5
- Views: 2889
Re: New to OTRS and a question about postmaster filter
Hi crythias and jojo Thanks for the replies! You can daisy chain them if you can't do the 20 different changes in one ticket filter. They'll cascade by ABC order. By daisy chaining, does that mean I can create multiple filters to process the same incoming ticket? If I name them filter1, filter2, and...
- 14 May 2013, 19:23
- Forum: General
- Topic: New to OTRS and a question about postmaster filter
- Replies: 5
- Views: 2889
New to OTRS and a question about postmaster filter
Hi guys, I'm new to OTRS and got a couple of questions hoping someone here can land a hand ;-) 1. In PostMaster Filter, can we increase the number of "filter conditions" as well as "set email headers"? 2. How to use variables in the values for email headers? For example, when a c...