crythias wrote:It means what it says on the box. Check for competing web servers: IIS, Skype, etc. or change ports.
crythias wrote:kalyana1315 wrote: we have run cron jobs hour ago manually.
Exactly on the 15:30? Wow.
How would the image you provided be helpful in diagnosing the issue you're encountering?
crythias wrote:Check CronW service?
I do not understand what you try to achieve...
jojo wrote:use the latest version of otrs (3.3.6)
jojo wrote:just add it via Ticket::Frontend::CustomerTicketOverview###DynamicField
jojo wrote:using a direct database query will always screw up caching
reneeb wrote:You shouldn't work on the database yourself! There's a script in the $OTRS_HOME/bin/ directory that can be used to create agents.
crythias wrote:You won't be able to do this through OTRS built-in reports.
reneeb wrote:This is a caching issue. You shouldn't update the database directly, but use the API instead.