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by choenig
04 Jul 2013, 12:02
Forum: Help
Topic: Znuny Dashboard Customer Map for Windows OTRS
Replies: 6
Views: 535

Re: Znuny Dashboard Customer Map for Windows OTRS

Hey,

has anyone a working customer mapping with LDAP (2008R2) for Customer Maps and can post it?
I'm too silly to get that working... :shock:

best regards
Christian
by choenig
17 Jun 2013, 12:20
Forum: General
Topic: Package Verification in OTRS 3.1.16 / 3.2.7
Replies: 45
Views: 30379

Re: Package Verification in OTRS 3.1.16 / 3.2.7

Hi, On this note, the OTRS Group is really disappointed in the allegations of c.a.p.e IT GmbH and detached community members like Otterhub, which have, since the beginning, decided – in spite of OTRS Group’s active efforts to integrate them – against contributing software packages to the OTRS standa...
by choenig
18 Mar 2013, 17:22
Forum: Patches / Modules
Topic: ITSM-CI-Attribute extensions available for download
Replies: 52
Views: 14747

Re: ITSM-CI-Attribute extensions available for download

Hi tto,

thanks, done so far... Seems to be working with this workaroud! :wink:

greetings
by choenig
18 Mar 2013, 16:28
Forum: Help
Topic: Issue in linking CI's
Replies: 0
Views: 176

Issue in linking CI's

Hello around the world, We've an issue in linking CI's in our CMDB. If I want to link a CI with a CI of a differnt config item class and use * in the Configitem#-field for searching, OTRS shows just a random number of CI's, but never all CI's of this category. Is there a limitation in the search opt...
by choenig
18 Mar 2013, 15:40
Forum: Patches / Modules
Topic: ITSM-CI-Attribute extensions available for download
Replies: 52
Views: 14747

Re: ITSM-CI-Attribute extensions available for download

Hi,

what's the state of CIAttributeCollection supporting OTRS v3.2.x?
Took a look at your homepage, but there are only all other free modules updated for 3.2.x.... :?

best regards
Christian
by choenig
21 Dec 2012, 11:27
Forum: Help
Topic: ITSM-CiAttributeCollection install fails after update to 3.1
Replies: 1
Views: 213

ITSM-CiAttributeCollection install fails after update to 3.1

Hi all, after upgrading otrs to 3.1.12 and otrs-itsm to 3.1.7 an update or new installation of Cape-IT's ITSM-CiAttributeCollection 2.0.0 fils with following error: Error Message: Can't install/upgrade package, file Kernel/Output/HTML/ITSMConfigItemLayoutCusto[..] Error details: Backend ERROR: OTRS-...
by choenig
24 Oct 2012, 17:03
Forum: Hilfe
Topic: Agent Login via LDAP [GELÖST]
Replies: 3
Views: 336

Re: Agent Login via LDAP

wie die Fehlermeldung schon sagt, Du suchst am/im falschen Pfad... Such Dir mit einem LDAP-Explorer (z.B. Softerra LDAP Explorer) die genauen Pfadangaben aus dem AD. In manchen Fällen hilft auch der Eintrag der IP-Adresse eines DC's statt des FQDN. Vielleicht hilft Dir auch der Thread weiter: http:/...
by choenig
22 Oct 2012, 11:51
Forum: Help
Topic: How to use the Address book?
Replies: 6
Views: 325

Re: How to use the Address book?

e.g you can use customer LDAP authentication, OTRS will get the needed informations out of your active directory then.
by choenig
22 Oct 2012, 11:33
Forum: General
Topic: Categories
Replies: 2
Views: 281

Re: Categories

Best practice is to use queues and subqueues. But I've seen an installation, which uses the "services" to get some kind of categories...
by choenig
22 Oct 2012, 11:28
Forum: Help
Topic: [SOLVED]how can i add attribute in config.pm into database
Replies: 10
Views: 1017

Re: how can i add attribute in config.pm into database

you have to use the addon OTRS::ITSM. With it you are able to "link" e.g. any type of Hardware or in your case individual items with tickets, customers ...
Take a look at the admin manual of OTRS:ITSM: http://doc.otrs.org/itsm/2.0/en/html/
by choenig
22 Oct 2012, 10:29
Forum: Help
Topic: [SOLVED]how can i add attribute in config.pm into database
Replies: 10
Views: 1017

Re: how can i add attribute in config.pm into database

Hi,

the only way is to create a new class in general catalogue and add its definition.
After that, you can use import/export functionality of OTRS and link tickets and customer departments.

Greetings
by choenig
22 Oct 2012, 09:17
Forum: Hilfe
Topic: Outlookkontakte => OTRS-Kundenkontakte
Replies: 6
Views: 346

Re: Outlookkontakte => OTRS-Kundenkontakte

hier ist ein sehr hilfreicher Thread bzgl. LDAP-Anbindung:
http://forums.otterhub.org/viewtopic.php?f=36&t=7558 :wink:
by choenig
18 Oct 2012, 12:02
Forum: Hilfe
Topic: Vorfallstatus/Verwendung
Replies: 9
Views: 1011

Re: Vorfallstatus/Verwendung

Hi,

mal bezüglich Vorfallstatus/Verwendung eine Anfrage:
wie setze ich um, dass bei Erstellung eines Incidents der Vorfallstatus eines CIs automatisch auf Vorfall geht?

Wie macht ihr das?

Grüße
by choenig
18 Oct 2012, 11:30
Forum: Hilfe
Topic: Kunden-LDAP-Funktionsaccount
Replies: 8
Views: 1426

Re: Kunden-LDAP-Funktionsaccount

schau mal in o.g. Thread und die Posts von mir durch.
Mit der geposteten Config funktioniert die Anmeldung als Agent UND Customer.
by choenig
18 Oct 2012, 11:23
Forum: Hilfe
Topic: Probleme mit SSO + 2008r2
Replies: 1
Views: 143

Re: Probleme mit SSO + 2008r2

Hi,

die Authentifizierungseinstellungen der Config.pm unterscheiden sich zwischen MS Server 2003 und 2008R2.
Ergo lässt Du entweder nur über den 2003er oder den 2008er authentifizieren....

Viele Grüße
by choenig
16 Oct 2012, 17:20
Forum: Hilfe
Topic: Kunden-LDAP-Funktionsaccount
Replies: 8
Views: 1426

Re: Kunden-LDAP-Funktionsaccount

Hi,

schon mal hier geschaut? http://forums.otterhub.org/viewtopic.php?f=36&t=7558

Grüße
by choenig
16 Oct 2012, 17:10
Forum: General
Topic: graphical overview of CMDB
Replies: 2
Views: 380

graphical overview of CMDB

Hi,

is there any way to get a graphical overview of the contents of OTRS CMDB?
Not the database scheme, but of CI's and the connections?

I'm asking, because there are other CMDB products with this functionality....

best regards
by choenig
16 Oct 2012, 10:02
Forum: Allgemeines
Topic: Webfrontend Kunde, Text wird gelöscht
Replies: 6
Views: 429

Re: Webfrontend Kunde, Text wird gelöscht

na dann sind wir mal gespannt.... :)
by choenig
16 Oct 2012, 09:59
Forum: Allgemeines
Topic: Webfrontend Kunde, Text wird gelöscht
Replies: 6
Views: 429

Re: Webfrontend Kunde, Text wird gelöscht

@jojo:

Version 3.1.11 ??? :roll:
by choenig
16 Oct 2012, 09:44
Forum: Help
Topic: How to enable customer's phone field?
Replies: 15
Views: 348

Re: How to enable customer's phone field?

Hi,

try to find out the correct name of the attribute which contains the phone number.
E.g. you can use LDAP Administrator to look up, in our W2k8 domain the attribute name is homePhone...

homephone.jpg
by choenig
15 Oct 2012, 15:52
Forum: Howto's
Topic: LDAP (AD- Anbindung) für Dummies:-) V1 und V2
Replies: 99
Views: 33420

Re: LDAP (AD- Anbindung) für Dummies:-) V1 und V2

Hi,

was steht denn in Deinen Logs? httpd error_log & messages?

Viele Grüße
by choenig
15 Oct 2012, 15:47
Forum: Hilfe
Topic: Zuordnung CI zu Kunde bei Ticketerstellung
Replies: 2
Views: 813

Re: Zuordnung CI zu Kunde bei Ticketerstellung

Hi,

leider ist hier noch die Antort offen - ich stehe vor der gleichen Thematik....
Kann mir nicht vorstellen, dass ich der einzige bin, der dies benötigt.

HILFEEE!!! :mrgreen:

Viele Grüße
by choenig
15 Oct 2012, 11:48
Forum: Help
Topic: Columns in CMBD overview
Replies: 18
Views: 3635

Re: Columns in CMBD overview

Hi Jojo,

is it possible to "adjust" the backend? For example to tell it not to use/show configitem\configitem_number but configitem\class_id in the CMDB Overview?

Greetings
by choenig
09 Oct 2012, 14:39
Forum: Allgemeines
Topic: Lieferanten in die CMDB?
Replies: 1
Views: 501

Lieferanten in die CMDB?

Hallo zusammen, ich stehe vor folgender Frage: Ich würde gerne unsere Lieferanten mit den CI's der CMDB verknüpfen, wie bei folgendem Beispiel: Benutzer_1 -> Laptop_1 -> Lieferant_1 Benutzer_2 -> Laptop_2 -> Lieferant_1 Benutzer_3 -> Laptop_3 -> Lieferant_1 Benutzer_4 -> Laptop_4 -> Lieferant_2 ... ...
by choenig
04 Oct 2012, 09:44
Forum: Allgemeines
Topic: Need CustomerUser->Params->SSCOPE in Kernel/Config.pm
Replies: 1
Views: 567

Re: Need CustomerUser->Params->SSCOPE in Kernel/Config.pm

Hallo, fyi, ist erledigt! Ursache waren die zuviel gesetzten Apostrophen (') in folgenden Zeilen: $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'OU=Support','DC=corporate','DC=+++++++',DC=de'; BaseDN => 'OU=+++++++','DC=corporate','DC=+++++++','DC=de', Richtig ist: $Self->{'Customer::AuthModule::L...
by choenig
02 Oct 2012, 17:03
Forum: Howto's
Topic: LDAP (AD- Anbindung) für Dummies:-) V1 und V2
Replies: 99
Views: 33420

Re: LDAP (AD- Anbindung) für Dummies:-) V1 und V2

Hallo zusammen,

da weiter oben noch die Frage bezgl. LDAP-Synchronisation für Agenten offen ist, im Anhang eine funktionierende Config mit integrierter Sync 8)

Viel Spaß & Viele Grüße
by choenig
02 Oct 2012, 16:26
Forum: Allgemeines
Topic: Need CustomerUser->Params->SSCOPE in Kernel/Config.pm
Replies: 1
Views: 567

Need CustomerUser->Params->SSCOPE in Kernel/Config.pm

Hallo, ich bin dabei, die Customerauthentifizierung über LDAP einzurichten. Aktuell steht folgender Fehler laufend im Log: Need CustomerUser->Params->SSCOPE in Kernel/Config.pm Das komische daran ist, dass der Parameter nämlich gesetzt ist! Google liefert mir leider hierzu keine passenden Lösungsans...
by choenig
02 Oct 2012, 10:10
Forum: General
Topic: missing otrs.system_user in mysql db
Replies: 17
Views: 1746

Re: missing otrs.system_user in mysql db

Hi,

problem is solved - following parameters were missing:

$Self->{'Auth
SyncModule::LDAP::Params'} = {
port => 389,
timeout => 120,
async => 0,
version => 3,
};


Seems that our W2008R2 domain needs this to work.
by choenig
01 Oct 2012, 17:07
Forum: General
Topic: missing otrs.system_user in mysql db
Replies: 17
Views: 1746

Re: missing otrs.system_user in mysql db

see attachment below...

Thanks
by choenig
01 Oct 2012, 16:53
Forum: General
Topic: missing otrs.system_user in mysql db
Replies: 17
Views: 1746

Re: missing otrs.system_user in mysql db

tried with both, sAMAccountname and UID.
Same error like every time...
by choenig
01 Oct 2012, 16:48
Forum: General
Topic: missing otrs.system_user in mysql db
Replies: 17
Views: 1746

Re: missing otrs.system_user in mysql db

ok, so far. Copied parts from default.pm and added local informations: # --------------------------------------------------- # # authentication sync settings # # (enable agent data sync. after succsessful # # authentication) # # --------------------------------------------------- # # This is an exam...
by choenig
01 Oct 2012, 15:42
Forum: General
Topic: missing otrs.system_user in mysql db
Replies: 17
Views: 1746

Re: missing otrs.system_user in mysql db

Hi, I've added a synchronization part: # UserSyncLDAPMap # UserSyncLDAPMap (map if user should create/synced from LDAP to DB after login) $Self->{UserSyncLDAPMap} = { #DB -> LDAP UserFirstname => 'givenName', UserLastname => 'sn', UserEmail => 'mail', }; # Now sync data with OTRS DB $Self->{'AuthSyn...
by choenig
01 Oct 2012, 11:01
Forum: General
Topic: missing otrs.system_user in mysql db
Replies: 17
Views: 1746

Re: missing otrs.system_user in mysql db

Hi, made a new installation of CentOS 6.3 and OTRS 3.1.10. and applied my LDAP-Configuration. No previous error is written to httpd.log, but the logon failed with "username/password wrong" and the logfile contains following: [Mon Oct 01 10:49:08 2012] [notice] SELinux policy enabled; httpd...
by choenig
28 Sep 2012, 16:23
Forum: General
Topic: missing otrs.system_user in mysql db
Replies: 17
Views: 1746

Re: missing otrs.system_user in mysql db

Hi, it's a fresh installation. I've tried a little bit in the meantime... I created a new table system_users and copied the entries of users: CREATE TABLE system_user LIKE users; INSERT INTO system_user SELECT * FROM users; Now I tried to log in and got the message: " Anmeldung fehlgeschlagen! ...
by choenig
28 Sep 2012, 13:37
Forum: General
Topic: missing otrs.system_user in mysql db
Replies: 17
Views: 1746

Re: missing otrs.system_user in mysql db

Hi, I have the same error message. There is no parameter or object named system_user either in Config.pm or DB.pm. I've installed OTRS 3.1.10 (no update) on CentOS 5.1. Perhaps someone can help? Config follows: # ---------------------------------------------------- # # ldap agent auth # # ----------...

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