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by BigTex
09 Aug 2012, 18:13
Forum: Help
Topic: OTRS 3.1.8 Windows (EXE
Replies: 22
Views: 880

Re: OTRS 3.1.8 Windows (EXE

Ok, sorry. I forgot a step. You also need to run the RebuildConfig script. Also for those of you that are unable to find the OTRS source files, I have included a link to them. So the updated process is as follows: 1.) Download the OTRS source files for the v3.1.8 release from the OTRS website. You c...
by BigTex
08 Aug 2012, 22:50
Forum: Help
Topic: OTRS 3.1.8 Windows (EXE
Replies: 22
Views: 880

Re: OTRS 3.1.8 Windows (EXE

OK, I figured out how to apply the v3.1.8 patch upgrade to and existing v3.1.7 on a Windows server that was deployed using the "all-in-one" installer... 1.) Download the OTRS source files for the v3.1.8 release from the OTRS website. 2.) Un-zip all of the files in a temporary folder. 3.) D...
by BigTex
08 Aug 2012, 15:46
Forum: Help
Topic: OTRS 3.1.8 Windows (EXE
Replies: 22
Views: 880

Re: OTRS 3.1.8 Windows (EXE

I noticed the same release (v3.1.8 ) yesterday as well and tried to install it on our QA/Test server by copying the v3.1.8 OTRS source files over the v3.1.7 OTRS source files and then running "perl otrs.RebuildConfig". But after doing so Apache would not start up. I did not see anything in...
by BigTex
07 Aug 2012, 17:55
Forum: Help
Topic: Internal Tickets for a Customer.
Replies: 1
Views: 115

Internal Tickets for a Customer.

Hello, Is there a way to create internal tickets for a customer that can only be viewed by agents? For example, creating a ticket that contains installation dates, installation notes, or notes about customizations made to a customer's configuration that would be relevant when new customer tickets co...
by BigTex
06 Aug 2012, 17:12
Forum: Help
Topic: Strange URL...
Replies: 9
Views: 758

Re: Strange URL...

I am not actually running Apache on our production server, we are running IIS v7.5 and SQL Server 2008 R2. We do have an Apache server that we use for testing and performance comparisons. This behavior does not manifest itself on the test server with Apache. This only seems to happen on our producti...
by BigTex
03 Aug 2012, 23:34
Forum: Help
Topic: Strange URL...
Replies: 9
Views: 758

Re: Strange URL...

Ok, Here you go... # -- # Kernel/Config.pm - Config file for OTRS kernel # Copyright (C) 2001-2011 OTRS AG, http://otrs.org/ # -- # $Id: Config.pm.dist,v 1.25 2011/09/16 10:58:28 mg Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license...
by BigTex
03 Aug 2012, 22:38
Forum: Help
Topic: Strange URL...
Replies: 9
Views: 758

Strange URL...

Hi, I have OTRS v3.1.7 installed on a Windows 2008 r2 server running IIS v7.5 and SQL Server 2008 R2. When you first visit the site, you land on a login page (index.pl). "www.masterdomain.com/otrs/index.pl" The strange behavior manifests itself once you successfully log in. After you log i...
by BigTex
20 Jul 2012, 21:37
Forum: Howtos
Topic: How to get rid of /otrs/ in your URI
Replies: 23
Views: 28215

Re: How to get rid of /otrs/ in your URI

Hello, This message is a cross-post from the Help forum, but I figured it deserves its own post, because i did not find this information anywhere and it may be useful for someone else. Here is how to remove "/otrs/" from your URI, retaining all functionality and making DirectoryIndex work...
by BigTex
20 Jul 2012, 21:22
Forum: Howtos
Topic: How to get rid of /otrs/ in your URI
Replies: 23
Views: 28215

Re: How to get rid of /otrs/ in your URI

Hello, This message is a cross-post from the Help forum, but I figured it deserves its own post, because i did not find this information anywhere and it may be useful for someone else. Here is how to remove "/otrs/" from your URI, retaining all functionality and making DirectoryIndex work...

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