Znuny and ((OTRS)) Community Edition

Hi there,

Instead of the normal ticket state (which we use for internal use) I would like the state on the customer ticket overview and ticket zoom repleaced by the State Type.

Any help would be very appreciated!

Grtz
Andy

Hi, We have OTRS working together with SAP Business One, and have a synchronisation tool that sends OTRS Tickets to SAP Servicecalls. The synchronisation updates a Dynamic Field on the ticket with an UPDATE sql statement. In the database it is visible that this has been executed fine, but in th UI t...

You should see it this way: project1 to project 10 are services connected to customeruser andy@grootens.com who is the manager. A collegue of Andy (who is not registred as a customeruser) calls with a problem at project3. So the agent creates a new ticket, and the only thing he knows that it is a pr...

We are wondering if you can create a ticket and select a service instead of a customer user. After all the services are connected to the services in customer <-> services.
An option would be to add the service to the autocomplete of the customer user.

Kind regards,
Andy

Hi all, Is it possible to not only have the service name in the dropdown in tickets, but also the comments field? I mean like this: otrs1.jpg otrs2.jpg At the same time I would like to have the comment displayed in the ticket information in AgentTicketZoom: otrs3.jpg Any help is dearly apprechiated....

I will use services for this feature.

Hi all, We're investigating to use OTRS at a company that servicis parkinglots and equipment. A company (customer_company) has some managers (customer_users) who are responsible for one ore more lots with each a unique code. ex. company A has manager A1 who is responsible for parking Aa and Ab When ...

Hi there,

If an e-mail is fetched without a subject, I would like it te be filled with the text "No Subject" or something similar. Anyone an idea how to achieve this?

Grtz
Andy

Hooray! Got it working! This entry in the config.pm does the job: [ 'UserPhone', 'Phone', 'phone', 1, 1, 'var',' http://web.voip.com/index.html?Action=call&Number=$Data{"UserPhone"}&LeadID=&AgentID=$Env{"UserComment"}&CustomerName=xxxxxx', 0 ,"_blank"], ...

Hi crythias, With extention I meant the internal phone number of the agent. This is part of the connection string and is saved in the comments of the agent. The hyperlink is build up like: http://web.voip.com?externalnr=012345678?internalnumber=105 This is a printscreen of the AdminUser page: https:...

Hi crythias, thanks for you link to topic viewtopic.php?f=60&t=7787 . I have figured most of it out now. The hyperlink is made in the config.pm [ 'UserPhone', 'Phone', 'phone', 1, 1, 'var',' http://web.voip.com?externalnr=$Data{"UserPhone"} ', 0 ,"_blank"], But I can't seem t...

Hi there!, I would like to display the company name in the search results on the customer search. I have found a partial solution from Crythias and HervE here http://forums.otterhub.org/viewtopic.php?f=61&t=8576&p=33754&hilit=AdminCustomerUser+customer#p33754 This shows the CompanyID in ...

Hello! I would like te make the telephone number in the Customer Information Panel a hyperlink to our Voip system. E.g. I have entered the agents phone number in the Agent-> Comments field. The hyperlink would then be like: http://voipsystem.url/[CustomerPhone]?[AgentPhone] It would be so great if w...

Hi everyone,

We are using the CustomerCompany feature and all of our 400 company;s are displayed when searching with wildcard. Is it possible to order the output alphabetically? Something like "ORDER BY Name" in the selection query?

Tips are very welcome!

Kind regards
Andy