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by andy1967
03 Feb 2017, 11:50
Forum: Hulp
Topic: nieuwe installatie - wat nodig?
Replies: 1
Views: 887

Re: nieuwe installatie - wat nodig?

Beste Rens,

Probeer de online documentatie eens.
http://otrs.github.io/doc/manual/admin/ ... index.html

Zelf heb ik een ubuntu server draaien en de installatie volgens deze handleiding uitgevoerd. Succes!
http://www.geoffstratton.com/otrs-insta ... buntu-1604

Gr. Andy
by andy1967
21 May 2015, 16:28
Forum: Help
Topic: State Type on CustomerTicketOverview
Replies: 0
Views: 208

State Type on CustomerTicketOverview

Hi there,

Instead of the normal ticket state (which we use for internal use) I would like the state on the customer ticket overview and ticket zoom repleaced by the State Type.

Any help would be very appreciated!

Grtz
Andy
by andy1967
02 Apr 2014, 11:44
Forum: Help
Topic: SQL Update not visible in UI
Replies: 1
Views: 133

SQL Update not visible in UI

Hi, We have OTRS working together with SAP Business One, and have a synchronisation tool that sends OTRS Tickets to SAP Servicecalls. The synchronisation updates a Dynamic Field on the ticket with an UPDATE sql statement. In the database it is visible that this has been executed fine, but in th UI t...
by andy1967
15 Nov 2013, 18:00
Forum: Help
Topic: Create ticket on service
Replies: 3
Views: 165

Re: Create ticket on service

You should see it this way: project1 to project 10 are services connected to customeruser andy@grootens.com who is the manager. A collegue of Andy (who is not registred as a customeruser) calls with a problem at project3. So the agent creates a new ticket, and the only thing he knows that it is a pr...
by andy1967
15 Nov 2013, 17:25
Forum: Help
Topic: Create ticket on service
Replies: 3
Views: 165

Create ticket on service

We are wondering if you can create a ticket and select a service instead of a customer user. After all the services are connected to the services in customer <-> services.
An option would be to add the service to the autocomplete of the customer user.

Kind regards,
Andy
by andy1967
15 May 2013, 16:42
Forum: Help
Topic: Service dropdown
Replies: 1
Views: 131

Service dropdown

Hi all, Is it possible to not only have the service name in the dropdown in tickets, but also the comments field? I mean like this: otrs1.jpg otrs2.jpg At the same time I would like to have the comment displayed in the ticket information in AgentTicketZoom: otrs3.jpg Any help is dearly apprechiated....
by andy1967
15 May 2013, 16:16
Forum: Help
Topic: Items per customer user
Replies: 1
Views: 95

Re: Items per customer user

I will use services for this feature.
by andy1967
08 May 2013, 22:51
Forum: Help
Topic: Items per customer user
Replies: 1
Views: 95

Items per customer user

Hi all, We're investigating to use OTRS at a company that servicis parkinglots and equipment. A company (customer_company) has some managers (customer_users) who are responsible for one ore more lots with each a unique code. ex. company A has manager A1 who is responsible for parking Aa and Ab When ...
by andy1967
01 Nov 2012, 15:08
Forum: Help
Topic: No Subject
Replies: 1
Views: 114

No Subject

Hi there,

If an e-mail is fetched without a subject, I would like it te be filled with the text "No Subject" or something similar. Anyone an idea how to achieve this?

Grtz
Andy
by andy1967
02 Jul 2012, 20:58
Forum: Help
Topic: voip hyperlink in customer information panel
Replies: 6
Views: 313

Re: voip hyperlink in customer information panel

Hooray! Got it working! This entry in the config.pm does the job: [ 'UserPhone', 'Phone', 'phone', 1, 1, 'var',' http://web.voip.com/index.html?Action=call&Number=$Data{"UserPhone"}&LeadID=&AgentID=$Env{"UserComment"}&CustomerName=xxxxxx', 0 ,"_blank"], ...
by andy1967
01 Jul 2012, 23:50
Forum: Help
Topic: voip hyperlink in customer information panel
Replies: 6
Views: 313

Re: voip hyperlink in customer information panel

Hi crythias, With extention I meant the internal phone number of the agent. This is part of the connection string and is saved in the comments of the agent. The hyperlink is build up like: http://web.voip.com?externalnr=012345678?internalnumber=105 This is a printscreen of the AdminUser page: https:...
by andy1967
01 Jul 2012, 09:52
Forum: Help
Topic: voip hyperlink in customer information panel
Replies: 6
Views: 313

Re: voip hyperlink in customer information panel

Hi crythias, thanks for you link to topic [url]viewtopic.php?f=60&t=7787[/url]. I have figured most of it out now. The hyperlink is made in the config.pm [ 'UserPhone', 'Phone', 'phone', 1, 1, 'var',' http://web.voip.com?externalnr=$Data{"UserPhone"} ', 0 ,"_blank"], But I ca...
by andy1967
24 Jun 2012, 01:44
Forum: Help
Topic: Company name in customer search results
Replies: 1
Views: 447

Company name in customer search results

Hi there!, I would like to display the company name in the search results on the customer search. I have found a partial solution from Crythias and HervE here http://forums.otterhub.org/viewtopic.php?f=61&t=8576&p=33754&hilit=AdminCustomerUser+customer#p33754 This shows the CompanyID in ...
by andy1967
21 Jun 2012, 23:30
Forum: Help
Topic: voip hyperlink in customer information panel
Replies: 6
Views: 313

voip hyperlink in customer information panel

Hello! I would like te make the telephone number in the Customer Information Panel a hyperlink to our Voip system. E.g. I have entered the agents phone number in the Agent-> Comments field. The hyperlink would then be like: http://voipsystem.url/[CustomerPhone]?[AgentPhone] It would be so great if w...
by andy1967
13 Jun 2012, 09:29
Forum: Help
Topic: Order customer list
Replies: 0
Views: 86

Order customer list

Hi everyone,

We are using the CustomerCompany feature and all of our 400 company;s are displayed when searching with wildcard. Is it possible to order the output alphabetically? Something like "ORDER BY Name" in the selection query?

Tips are very welcome!

Kind regards
Andy

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