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by denbagusjkt
25 Nov 2013, 05:30
Forum: Help
Topic: Make Name or Serial number field unique
Replies: 9
Views: 522

Re: Make Name or Serial number field unique

it is supported for CI Names since 3.1.7. http://www.otrs.com/en/open-source/community-news/releases-notes/release-notes-otrs-itsm-317/ Your link is not accessible now. How to make CI Names unique? I Found it, we can configure this on SysConfig, SubGroup Core::ITSMConfigItem. Thanks for OTRS for th...
by denbagusjkt
25 Nov 2013, 05:04
Forum: Help
Topic: Make Name or Serial number field unique
Replies: 9
Views: 522

Re: Make Name or Serial number field unique

jojo wrote:it is supported for CI Names since 3.1.7.
http://www.otrs.com/en/open-source/comm ... -itsm-317/


Your link is not accessible now. How to make CI Names unique?
by denbagusjkt
05 Jun 2013, 06:34
Forum: OTRS Developers
Topic: i want to link config item to customer, how to do it?
Replies: 4
Views: 801

Re: i want to link config item to customer, how to do it?

i have successfully link config item to agent or customer, but why their data not showed at ITSMConfigItemZoom? as notes, this agent or customer is valid on validity state.
by denbagusjkt
05 Jun 2013, 06:33
Forum: Help
Topic: [itsm] Link Config Item to an Agent
Replies: 12
Views: 3718

Re: [itsm] Link Config Item to an Agent

after following your tutorial, i have successfully link config item to agent or customer, but why their data not showed at ITSMConfigItemZoom? as notes, this agent or customer is valid on validity state.
by denbagusjkt
25 Feb 2013, 05:13
Forum: General
Topic: how to set up notification event based on escalation
Replies: 0
Views: 206

how to set up notification event based on escalation

I know otrs have feature to send notification based on some event. And now I want to use it to send notification to supervisor when ticket escalation solution time is reached. But i see there are three option on escalation solution event. ⋅  EscalationSolutionTimeNotifyBefore ⋅  ...
by denbagusjkt
21 Feb 2013, 09:18
Forum: General
Topic: is queue escalation time reset where ticket moved
Replies: 3
Views: 527

Re: is queue escalation time reset where ticket moved

for simplicity to using otrs, i decide to not use sla escalation for the ticket. because ticket not always associated with service or SLA for now. so queue escalation is my best choice. But my problem is, this ticket always move from one queue to another queue and maybe with different queue escalati...
by denbagusjkt
19 Feb 2013, 06:37
Forum: General
Topic: is queue escalation time reset where ticket moved
Replies: 3
Views: 527

is queue escalation time reset where ticket moved

for now I want to use a queue ticket escalation. Ticket escalation time is reseted on some condition in ticket described at the creation of the queue. but my question is what if the ticket moved from one queue to another queue? Ticket escalation time is reset following a new queue by them or not? or...
by denbagusjkt
15 Feb 2013, 03:58
Forum: Howtos
Topic: How to get rid of /otrs/ in your URI
Replies: 23
Views: 30083

Re: How to get rid of /otrs/ in your URI

i follow all your instruction, but if while accessing my server with url http://myserver/ always getting 404 not found error page, because always redirected to /otrs/index.pl. but if i try to accessing http://"myserver"/index.pl its work perfectly.
by denbagusjkt
20 Dec 2012, 11:18
Forum: General
Topic: how to integrating itsm config item via soap?
Replies: 1
Views: 467

Re: how to integrating itsm config item via soap?

this is my new code to create new config item via SOAP with php $ci_name = "wlan 3 pelanggan"; try { /* tambahkan/add config item data pop */ $ConfigItemID = $this->client->__soapCall("Dispatch", array($this->user, $this->pass, "ITSMConfigItem", "ConfigItemAdd"...
by denbagusjkt
18 Dec 2012, 10:18
Forum: General
Topic: how to integrating itsm config item via soap?
Replies: 1
Views: 467

how to integrating itsm config item via soap?

I need to integrate mya intranet application, writed with php with otrs itsm. after updating rpc.pl i can use ITSMConfigItem object with soap. this is piece of my code to create new config item via soap with php : $ci_name = "POP Horizon 2"; /* tambahkan/add config item data pop */ $Config...
by denbagusjkt
29 Oct 2012, 09:39
Forum: OTRS Developers
Topic: Attachments via SOAP
Replies: 22
Views: 6356

Re: Attachments via SOAP

i change this

$_FILES["uploaded_file"]['tmp_name']


to absolute location of my attachment file. and now its works perfectly.

thanks :) :) :)
by denbagusjkt
29 Oct 2012, 06:26
Forum: OTRS Developers
Topic: Attachments via SOAP
Replies: 22
Views: 6356

Re: Attachments via SOAP

still get error when try adding attachment via soap. ... <form action="<?php print $_SERVER["PHP_SELF"]; ?>" method="post" accept-charset="UTF8" enctype="multipart/form-data"> ... <label for='uploaded_file'>Select a file to upload:</label> <input typ...
by denbagusjkt
17 Oct 2012, 11:08
Forum: Help
Topic: how to remove customeruser from some service via web service
Replies: 2
Views: 326

Re: how to remove customeruser from some service via web ser

my application working perfectly after adding that code to remove old service and customer user relation. but i don`t know if my otrs is updated to new version. maybe i need to add new method again on new otrs source code. one more, i thing i find some little missing on otrs documentation API. I use...
by denbagusjkt
17 Oct 2012, 09:29
Forum: Help
Topic: how to remove customeruser from some service via web service
Replies: 2
Views: 326

Re: how to remove customeruser from some service via web ser

i create new method on Kernel::System::Service.pm to delete old relation of service and customer user. The code is like this : =item CustomerUserServiceMemberDelete() to delete a member to a service $ServiceObject->CustomerUserServiceMemberDelete( CustomerUserLogin => 'Test1', ServiceID => 6, Active...
by denbagusjkt
17 Oct 2012, 06:19
Forum: Help
Topic: how to remove customeruser from some service via web service
Replies: 2
Views: 326

how to remove customeruser from some service via web service

i know how to add service member for customer user, that there is method CustomerUserServiceMemberAdd on Kernel::System::Service Object, but i cannot find some method to remove service member from this file. Is there any option to do that? since, i want to syncronice my php application with otrs, i ...
by denbagusjkt
31 Aug 2012, 09:16
Forum: General
Topic: whichever is prioritized between queue and SLA escalation
Replies: 2
Views: 361

Re: whichever is prioritized between queue and SLA escalatio

thanks for reply, now I am understand how to use it.
by denbagusjkt
28 Aug 2012, 09:52
Forum: General
Topic: whichever is prioritized between queue and SLA escalation
Replies: 2
Views: 361

whichever is prioritized between queue and SLA escalation

I am new on OTRS. Whichever is prioritized by OTRS between queue escalation and SLA escalation? I want to use both escalation.
by denbagusjkt
11 Jun 2012, 07:37
Forum: OTRS Developers
Topic: i want to create statistics to count ticket based on ci
Replies: 4
Views: 577

Re: i want to create statistics to count ticket based on ci

what do you mean about eksternal tools? do you mean is another application that use otrs database? otrs table is very complicated to me to understand how its work. may be it is last choice for mo to do, before using soap webservice. is the any example to hack statistics module to do that, specifical...
by denbagusjkt
11 Jun 2012, 07:10
Forum: OTRS Developers
Topic: i want to create statistics to count ticket based on ci
Replies: 4
Views: 577

Re: i want to create statistics to count ticket based on ci

is there another reporting module instead of statistics
by denbagusjkt
11 Jun 2012, 07:06
Forum: OTRS Developers
Topic: i want to create statistics to count ticket based on ci
Replies: 4
Views: 577

i want to create statistics to count ticket based on ci

i want to create statistics to count ticket based on config item. for example, i want to create report that count ticket based on server A (CI). I try to create new stats, but still cannot found this feature. I know we can create stats based on CI or ticket (with dynamic-object option), but not for ...
by denbagusjkt
11 Jun 2012, 07:01
Forum: OTRS Developers
Topic: i want to link config item to customer, how to do it?
Replies: 4
Views: 801

Re: i want to link config item to customer, how to do it?

thanks for your fast reply answer. now i understand we can associate ci to customer with field name owner. i see it at this thread viewtopic.php?f=62&t=11151&p=43487&hilit=link+object#p43487.

thanks very much againt.
by denbagusjkt
11 Jun 2012, 06:26
Forum: Help
Topic: i want to link config item to customer, how to do it?
Replies: 1
Views: 215

i want to link config item to customer, how to do it?

I know with otrs itsm we can linking config item to ticket, faq, or another config item it self. But I need to linking Config Item to Customer, Jack Server (Config Item) linked to Customer named Jack. I can't find any way to do like that. If i must write new module, please tell me how to starting to...
by denbagusjkt
11 Jun 2012, 06:25
Forum: OTRS Developers
Topic: i want to link config item to customer, how to do it?
Replies: 4
Views: 801

i want to link config item to customer, how to do it?

I know with otrs itsm we can linking config item to ticket, faq, or another config item it self. But I need to linking Config Item to Customer, Jack Server (Config Item) linked to Customer named Jack. I can't find any way to do like that. If i must write new module, please tell me how to starting to...

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