Search found 29 matches

Go to advanced search

by dylan650
30 May 2012, 00:55
Forum: Help
Topic: OTRS - Customer access
Replies: 9
Views: 656

Re: OTRS - Customer access

what is OTRS? It's a bunch of perl scripts, is it not? so, if you want to get technical, then... technically, you can't connect to OTRS and so the answer would be 0. When you connect, you're making an http call to apache, who runs the perl CGI, which then makes a call to a back end databases. So, ag...
by dylan650
29 May 2012, 20:54
Forum: Help
Topic: OTRS - Customer access
Replies: 9
Views: 656

Re: OTRS - Customer access

ok, what i meant to say was... otrs is limited by the number of connections you can make to your web server and your database server but to say that there is no limit is misleading.
by dylan650
29 May 2012, 20:52
Forum: Help
Topic: Agent Notification
Replies: 6
Views: 527

Re: Agent Notification

ok, if you don't want them to receive anything, just change their e-mail address. when otrs sends a notification, that's where it will go.
by dylan650
29 May 2012, 20:47
Forum: Help
Topic: [Solved] Unable to Manually Change Priority
Replies: 6
Views: 335

Re: Unable to Manually Change Priority

I'm running 3.1.3. I go to the ticket zoom and then I click the priority link. Then, I change priority and save.
by dylan650
25 May 2012, 19:47
Forum: Help
Topic: OTRS - Customer access
Replies: 9
Views: 656

Re: OTRS - Customer access

That's not true... look at your apache limit. You should see something like this.

ServerLimit 256
MaxClients 256

Also, check your database connection limits too.
by dylan650
25 May 2012, 19:43
Forum: Help
Topic: Can I send notifications to all customers?
Replies: 0
Views: 117

Can I send notifications to all customers?

I saw in the Admin page that I can use "Admin Notifications" to send notifications to all admins. Is there a way to do that for customers?

I want to send a notifications to everyone notifying them that OTRS will be down for maintenance.
by dylan650
23 May 2012, 19:03
Forum: Help
Topic: noob question: port 80 in use
Replies: 10
Views: 1169

Re: noob question: port 80 in use

I guess it must be difficult for some to add :$port to their URL but I find it quite simple.

The steps I would take is...

click edit
add :$port
click save

and to make apache listen on a different, port.... that's simple too. edit the httpd.conf file and change the the Listen derivative to $port.
by dylan650
23 May 2012, 17:05
Forum: Help
Topic: noob question: port 80 in use
Replies: 10
Views: 1169

Re: noob question: port 80 in use

There are many ways to run apache with iis.

1 - use a different port
2 - proxy the request
3 - setup another interface and have apache bind only to that
by dylan650
22 May 2012, 22:59
Forum: Help
Topic: [SOLVED] Mod_perl
Replies: 6
Views: 1539

Re: Mod_perl

but... the scripts are all cgi scripts?

So, if you don't allow cgi execution, then you will download the cgi instead. Does that make sense?
by dylan650
22 May 2012, 22:55
Forum: General
Topic: SMTP Mail Server
Replies: 7
Views: 557

Re: SMTP Mail Server

That's not the right way to do it anyway.

You should send to local host and then tell your local smtpd to delivery to your MTA. Your MTA might just be smtp.gmail.com. That way, you only need to configure your localhost and your smtpd will log everything for you.
by dylan650
22 May 2012, 07:15
Forum: Howtos
Topic: How to get rid of /otrs/ in your URI
Replies: 23
Views: 29189

Re: How to get rid of /otrs/ in your URI

or assuming you don't have anything else running on your web server, just add this line to your index.html file. If you don't have an index.html, just create one. <meta http-equiv="refresh" content="0; url=./otrs/customer.pl"> This tells your web server that when he sees any hits...
by dylan650
22 May 2012, 07:07
Forum: Help
Topic: Putting your own Link into the Menu
Replies: 2
Views: 247

Re: Putting your own Link into the Menu

go in to sysconfig and look for Frontend::Agent::Ticket::MenuModule

There is a free text field that you can use.
by dylan650
22 May 2012, 03:14
Forum: General
Topic: What web host you recommend
Replies: 3
Views: 173

Re: What web host you recommend

I recommend Apache with mod_perl on Centos.
by dylan650
22 May 2012, 03:13
Forum: General
Topic: subjects modification on followup emails ?
Replies: 5
Views: 330

Re: subjects modification on followup emails ?

I saw it in the docs while reading it last weekend. You might want to check the docs if no one tells you exactly where it is.
by dylan650
22 May 2012, 03:10
Forum: Help
Topic: [solved] New install - trying to use LDAP
Replies: 5
Views: 1925

Re: New install - trying to use LDAP

The error message is....
Can't connect to chi-dc1.payflex.com.com

so, why don't you type this at the command line to see what happens...

telnet chi-dc1.payflex.com.com 389

or better test, just type 'nslookup chi-dc1.payflex.com.com'
by dylan650
21 May 2012, 20:45
Forum: Help
Topic: [SOLVED] Mod_perl
Replies: 6
Views: 1539

Re: Mod_perl

I read your post a few times. I still don't know what your problem is. Can you post what your problem is? Saying that mod_perl doesn't work is like saying my car doesn't work.
by dylan650
20 May 2012, 18:19
Forum: Help
Topic: Anyone here with working LDAP? pleae help
Replies: 32
Views: 1829

Re: Anyone here with working LDAP? pleae help

It's not ubuntu.

Don't look too hard. Just go to the Microsoft site and download adsi edit.
by dylan650
20 May 2012, 18:16
Forum: Help
Topic: Answering to customer requests
Replies: 3
Views: 141

Re: Answering to customer requests

Otrs has a feature for you. When an Someone becomes an owner, the ticket gets locked. Only the owner may reply. Unless you setup ticket responsibility then the responsible agent may reply.
by dylan650
19 May 2012, 20:51
Forum: Help
Topic: Answering to customer requests
Replies: 3
Views: 141

Re: Answering to customer requests

I don't understand your question. Can you rephrase it? Can you provide an example? I just started using OTRS for a few months now and I have to say that it is probably the best open source ticketing system I've come across. I like it even more than RT. The customization is easy to do. The interface ...
by dylan650
19 May 2012, 20:42
Forum: Help
Topic: Anyone here with working LDAP? pleae help
Replies: 32
Views: 1829

Re: Anyone here with working LDAP? pleae help

It looks like your DN is still not right. I know, LDAP is not too easy to understand and then Microsoft makes it even more complex. I'm not sure of what your LDAP level is so I will just start as if you have no LDAP experience since I hate it when people write documents assuming I have years of LDAP...
by dylan650
19 May 2012, 08:31
Forum: Help
Topic: Apache Errors and Page Cannot be Displayed
Replies: 3
Views: 962

Re: Apache Errors and Page Cannot be Displayed

i looked in to your problem and lots of people blame libmysql.dll.

one example:
http://www.apachefriends.org/f/viewtopic.php?p=161160
by dylan650
19 May 2012, 08:21
Forum: Help
Topic: Anyone here with working LDAP? pleae help
Replies: 32
Views: 1829

Re: Anyone here with working LDAP? pleae help

so, if ldapsearch doesn't work, how will otrs work? I think your DN is wrong. According to you, your LDAP tree would look something like this... --dc=domain,dc=com +cn=dummy.user But, people usually put their users in to a "user" OU. Are you sure that your user isn't in a "user" ...
by dylan650
19 May 2012, 06:05
Forum: General
Topic: Get user who last responded to a ticket
Replies: 2
Views: 251

Re: Get user who last responded to a ticket

I just started working on something like this. I couldn't exactly do this in the UI, so I decided to script it out. I've made a lot of progress but haven't finished it yet. I can share what I've done for now. You can use it to help you generate your own script. #!/bin/bash passwd=$1 query="sele...
by dylan650
19 May 2012, 05:33
Forum: General
Topic: [Solved] workorder state
Replies: 2
Views: 215

Re: workorder state

when you are looking at the workorder, you should see a link "report". click "report", type something in to report the status and then you can change the state.
by dylan650
19 May 2012, 05:30
Forum: General
Topic: Dynamic field
Replies: 1
Views: 131

Re: Dynamic field

Did you enable it in the Ticket::Frontend::CustomerTicketMessag in sysconfig?
by dylan650
19 May 2012, 05:22
Forum: Help
Topic: "Case Resolved" Notification
Replies: 2
Views: 222

Re: "Case Resolved" Notification

I'm not sure what version you are on. I am using 3.1.3. Click Admin Click Notifications (Event) Click Add Notification Give it a name Chose who you want the notification to go to Chose EVENT = TicketUpdate Chose all types Chose all closed states scroll down and type something in the subject In the t...
by dylan650
19 May 2012, 05:00
Forum: Help
Topic: Anyone here with working LDAP? pleae help
Replies: 32
Views: 1829

Re: Anyone here with working LDAP? pleae help

Since you're on UBUNTU, why don't you test using ldapsearch. It would be something like this.... ldapsearch -x -h machine.domain.com -b dc=domain,dc=com -D cn=dummy.user,dc=domain,dc=com -W You will be prompt to enter the "dummy.user" password. If all goes well, ldapsearch will retrieve wh...
by dylan650
18 May 2012, 20:46
Forum: Help
Topic: Agent Notification
Replies: 6
Views: 527

Re: Agent Notification

Look in the agent preferences.
by dylan650
18 May 2012, 20:42
Forum: Help
Topic: LDAP Integration
Replies: 1
Views: 476

Re: LDAP Integration

Are you sure that your DN is cn=Helpdesk,cn=Users,dc=VPS,dc=INT?
Are you sure it isn't cn=Helpdesk,ou=Users,dc=VPS,dc=INT?

Go to advanced search