Search found 17 matches
- 05 Nov 2012, 20:04
- Forum: General
- Topic: Settings for View Only agents
- Replies: 1
- Views: 1173
Settings for View Only agents
I've got an agent that needs to have view only to the system. I've granted them Read Only access in User, Stat, and faq groups. They can log in and if the go the Ticket Status View page they can view tickets, however their Dashboard shows up blank. What needs to be done to allow them to see the tick...
- 01 Aug 2012, 02:54
- Forum: Help
- Topic: [SOLVED] How to get a friendly URL
- Replies: 2
- Views: 1532
Re: How to get a friendly URL
Got this done, had to add some virtual host for each scenario as well as the rewrites for each.
- 01 Aug 2012, 00:30
- Forum: Help
- Topic: [SOLVED} LDAP authentication
- Replies: 3
- Views: 4747
Re: LDAP authentication
Yes, did work through it, and some of the problems were as you suggested
- 31 Jul 2012, 21:43
- Forum: Help
- Topic: [SOLVED] How to get a friendly URL
- Replies: 2
- Views: 1532
[SOLVED] How to get a friendly URL
I'm trying to get to a friendly url: http://otrs.domain.com for http://otrs.domain.com/otrs/index.pl and http://helpdesk.domain.com for http://otrs.domain.com/otrs/customer.pl I've tried using the solution is this How-To: http://forums.otterhub.org/viewtopic.php?f=60&t=9329 which works for index...
- 31 Jul 2012, 18:48
- Forum: Help
- Topic: [SOLVED] Automatic fetchmail not working
- Replies: 6
- Views: 4666
Re: Automatic fetchmail not working
There's only one account under PostMaster Mail Accounts, helpdesk@ourdomain.com, which is an external mailbox that I can manually fetch mail from. I also enabled the fetchmail cron task which I didn't need, I only needed PostMasterMailbox.pl to run so I fixed that. I did however figure out the probl...
- 31 Jul 2012, 04:09
- Forum: Help
- Topic: [SOLVED] Automatic fetchmail not working
- Replies: 6
- Views: 4666
[SOLVED] Automatic fetchmail not working
I've configured through the web interface a mailbox to grab emails from to auto-generate tickets. From the web interface, clicking on "Fetch now" works fine and will generate tickets. However, I've enable fetchmail and PostMasterMailbox.pl in the crontab and it doesn't seem to be working? ...
- 26 Jul 2012, 07:44
- Forum: Howtos
- Topic: How to get rid of /otrs/ in your URI
- Replies: 23
- Views: 131238
Re: How to get rid of /otrs/ in your URI
After making this change what is the URL to get to the customer login?
- 13 Jul 2012, 07:02
- Forum: Help
- Topic: Agent Notifications not working?
- Replies: 4
- Views: 2251
Re: Agent Notifications not working?
Ah ha, you're right, I'll never forget it! Helps explain a lot actually, thank youcrythias wrote: NotificaTionS (generally) go to ageNTS.
(auto)ResponseS (assigned to queues) go to customeRS.
OK, so it's a lousy mnemonic. You'll probably never forget it, but ...
- 13 Jul 2012, 01:24
- Forum: Help
- Topic: Agent Notifications not working?
- Replies: 4
- Views: 2251
Re: Agent Notifications not working?
Ok, thank you, that worked. Is there anywhere to globally set those for agents/groups?
I assume that there are no customer notifications pre-configured, like an email replay to a customer who opened a ticket, and have to be configured in the Notification (Event) area?
Thanks,
Bob
I assume that there are no customer notifications pre-configured, like an email replay to a customer who opened a ticket, and have to be configured in the Notification (Event) area?
Thanks,
Bob
- 13 Jul 2012, 01:04
- Forum: Help
- Topic: Agent Notifications not working?
- Replies: 4
- Views: 2251
Agent Notifications not working?
I'm trying to understand what Agent Notifications are in the Admin area under Ticket Settings. It was my understanding that they're default notifications that are sent to Agents upon events. For instance, Agent::NewTicket would send out an email notification when a new ticket is created. Is that acc...
- 08 May 2012, 02:07
- Forum: Help
- Topic: Agent ldap authentication issue
- Replies: 1
- Views: 2167
Agent ldap authentication issue
I could really use some help with this. I've been struggling trying to get ldap configured for agent authentication. I've stripped the Config.pm back to the basics and used the Default.pm as the template and only added this to the config to keep it as simple as possible: $Self->{AuthModule} = 'Kerne...
- 01 May 2012, 02:25
- Forum: Help
- Topic: [SOLVED} LDAP authentication
- Replies: 3
- Views: 4747
Re: LDAP authentication
I've taken certain config params out of the default.pm and put them in the Config.pm to configure LDAP for both agents and customers. Both are coming from the same AD server, and I've added the users that should be considered agents to a group called "OTRS Agents". I can not log in using m...
- 30 Apr 2012, 19:22
- Forum: Help
- Topic: get rid of /otrs/ in url
- Replies: 8
- Views: 16819
Re: get rid of /otrs/ in url
Got this to work to get to the agent logon screen, but how do you get to the customer logon screen now?
- 30 Apr 2012, 02:22
- Forum: Help
- Topic: [SOLVED} LDAP authentication
- Replies: 3
- Views: 4747
[SOLVED} LDAP authentication
Just starting to get this system set up and I've installed OTRS 3.1.4 with ITSM 3.1.2 on Ubuntu 10.04. My next step is to configure LDAP authentication, which is where I'm struggling. Right now I will only be using the system to support internal employees. Because of this the customers and agents ar...
- 29 Apr 2012, 22:22
- Forum: Help
- Topic: Framework version error installing ITSM
- Replies: 4
- Views: 3687
Re: Framework version error installing ITSM
Thank you! That worked when I installed the packages individually, for some reason I was still getting the same error when trying to use the bundle. Thanks for quickly reply!
- 29 Apr 2012, 20:22
- Forum: Help
- Topic: Framework version error installing ITSM
- Replies: 4
- Views: 3687
Re: Framework version error installing ITSM
Where do I find this? I don't see it on the ftp site where the install docs direct for modules - ftp://ftp.otrs.org/pub/otrs/itsm/packages20/jojo wrote:you need to install ITSM 3.1.x
- 29 Apr 2012, 18:22
- Forum: Help
- Topic: Framework version error installing ITSM
- Replies: 4
- Views: 3687
Framework version error installing ITSM
I've successfully installed OTRS 3.1.4, and the only change I've made was to remove /otrs/ from the URI. I'm now trying to install ITSM 2.0.3 and I'm getting an error: Error Message: Sorry, can't install/upgrade package, because the framework version required by [..] Error Detail: Backend ERROR: OTR...