Znuny and ((OTRS)) Community Edition

Hi there. In "open tickets" panel of dashboard I wish to put a multiple sortby parameter. I wish to sort by Priority AND Age in ascending mode. Is it possible? Or I should edit "Kernel/System/Ticket.pm" and create a view instead of the normal ticket table? If yes, what part I sho...

Hi there. I wish for a specific type of ticket (from phone, internal), to print (from OTRS the function PRINT) the tickets with full HTML (instead of plain text). I've noticed in "article" table, that here exists as plain text. The full article is encoded in base64 on "article_attachm...

Hi there.

Is it possible to disable ticket's auto locking. If I assign, update, ... the ticket I wish disable the auto locking.

Is there in SysConfig an option?

Salve a tutti, vorrei creare un nuovo modulo per gli agenti, dove inserire dati interni alla ns. azienda. Praticamente sarà un modulo simile all'inserimento degli utenti, però utilizza un'altra tabella del db di OTRS, da me creata (es: azienda_dati). Ho provato a seguire la documentazione della vers...

Hi there. I'm trying to create a new module for OTRS.
I've followed the documentation, but when i'm trying to open the module it says the module it's not registered in Kernel.pm.

How can I exetute sysconfig to add the module?

jojo wrote:Changing CSS and the Template or Javascript are both possible

Good. Where can I find some examples? I've tried with modifying the dtl file but with no success. It colors only the first row.
How can I cycle all the table?

OTRS is developed in Perl, so it is run through the Perl parser. You can not use any Perl or PHP Code in the templates OK, understood :) The problem I have: I wish to color in this overview the ticket states (open=green, closed = red and so on...). If I wish to do this, how can I do it? Via javascr...

Hi there.
I wish to add some php code for dynamic editing of the small overview.
But if I try to add some php code (with <?php //code ?>) but it can't recognize the code.

How can I customize this overview?
Thanks

Hi there, I wish to color the state into the ticket overview (the state only is enough).

How can I do this?

Add a new CSS and then edit AgentTicketOverviewSmall.dtl with some js?

Example:

Closed tickets : Green
Open tickets: Yellow
and so on...

Hi there. I'm trying to customize the grid when you create a new request via phone or mail. When you click on "customer" for selecting the customer.
Is it possible to add new fields in the grid? I suppose to modify the dashboard, right? What file should I edit?

Thank you, for your answer.
Where I can find an example? Or what file should I change?

The articles are in agent view

Hi there. I wish to know how to change automatically a subject when I insert an article with a certain note type. Example: 1) I add a note with a note type "internal-update" 2) Automatically OTRS should change the subject with "Call update" I've tried with a trigger in Postgres B...

Salve a tutti. Volevo sapere come è possibile cambiare il soggetto di un articolo, se viene cambiato il tipo della nota. Ad esempio: 1) Creo una nota di tipo "aggiornamento" 2) Quando clicco su "inserisci", automaticamente dovrebbe cambiare il soggetto dell'articolo. Ho provato c...

Hi. I wish to color the states (example: the closed ticket will be green, not the article but the ticket). Where can I find an example? Then, I wish to change automatically the subject of the article. Example: I change the article of a note to a type : "Updated", and I wish to see the subj...

Hi i have a few questions (since it seems I could not find the howtos):
1) Is it possible to add new type of notes, other than "Internal" and "External" Notes, and color them?
2) Is it possible to color the states? (Closed, Open, etc...)

Thanks

Hello everybody. I'm searching a method to modify the option Ticket::UseArticleColors . Example: when I close the ticket, I want to see the close record in green instead of the red color. Is it possible? If yes, how? Thank you

Btw: i'm using OTRS 3.1.3

Salve a tutti. Ho notato che esiste il seguente parametro: Ticket::UseArticleColors . A quanto sembra serve per "colorare" i vari messaggi all'interno del ticket. Volevo sapere come posso modificare questi colori. Ad esempio: Quando la chiamata viene chiusa, posso colorare la riga con un b...