Search found 58 matches

Go to advanced search

by SuperDOS
31 Jan 2017, 18:36
Forum: Help
Topic: Can't upload images in customer portal
Replies: 9
Views: 735

Re: Can't upload images in customer portal [SOLVED]

Solved it.

had to change scriptalias in sysconfig since changes of URI.
by SuperDOS
30 Jan 2017, 15:35
Forum: Howtos
Topic: How to get rid of /otrs/ in your URI
Replies: 23
Views: 28126

Re: How to get rid of /otrs/ in your URI

Any updates on this?
by SuperDOS
19 Jan 2017, 00:23
Forum: Help
Topic: New errors in log, daemon not working correctly
Replies: 3
Views: 302

Re: New errors in log, daemon not working correctly

seems to work now.

did yum --enablerepo=cr update
and then yum update

rebooted and no error so far.

very weird.
by SuperDOS
18 Jan 2017, 23:31
Forum: Help
Topic: New errors in log, daemon not working correctly
Replies: 3
Views: 302

Re: New errors in log, daemon not working correctly

hmm that's very odd. only done yum updates since I installed Centos 7...

if I run: uname -r
3.10.0-327.22.2.el7.x86_64
by SuperDOS
18 Jan 2017, 18:48
Forum: Help
Topic: New errors in log, daemon not working correctly
Replies: 3
Views: 302

New errors in log, daemon not working correctly

Hi, Starting getting errors I've never seen and the daemon doesn't seem to work properly. Any ideas? Running OTRS Helpdesk 5.15 and CentOS 7.3 (1611) Example: [Wed Jan 18 17:45:11 2017][Error][Kernel::System::ObjectManager::_DieWithError][533] Kernel::System::Email could not be loaded: Attempt to re...
by SuperDOS
27 Jul 2016, 10:44
Forum: Help
Topic: Can't upload images in customer portal
Replies: 9
Views: 735

Re: Can't upload images in customer portal

The error message details from the ckeditor documentation is: filetools-response-error Location: plugins/filetools/plugin.js Description: An error occurred when parsing the upload response. Text could not be parsed to JSON. Additional data: responseText: Upload response text. not sure what to make o...
by SuperDOS
26 Jul 2016, 17:46
Forum: Help
Topic: Can't upload images in customer portal
Replies: 9
Views: 735

Re: Can't upload images in customer portal

Yes I do and it's set to https in sysconfig.

I can't understand why it's working in the agent interface but not in the customer portal.

Have another test otrs setup where it works. "only" difference is on that system I run the database on the same server as the otrs installation.
by SuperDOS
26 Jul 2016, 16:48
Forum: Help
Topic: Can't upload images in customer portal
Replies: 9
Views: 735

Re: Can't upload images in customer portal

ran the debugger in chrome [CKEDITOR] Error code: filetools-response-error. [object Object] "[CKEDITOR] Error code: filetools-response-error." { [functions]: , __proto__: { }, responseText: "<!DOCTYPE html> <html> <!-- --> <!-- OTRS: Copyright 2001-2015, OTRS AG. This Software is unde...
by SuperDOS
04 Jul 2016, 14:44
Forum: Help
Topic: Can't upload images in customer portal
Replies: 9
Views: 735

Re: Can't upload images in customer portal

Bump this one last time...
by SuperDOS
07 Jun 2016, 15:31
Forum: Help
Topic: Can't upload images in customer portal
Replies: 9
Views: 735

Re: Can't upload images in customer portal

anyone with ideas where to look to resolve this?
by SuperDOS
03 Jun 2016, 12:49
Forum: Help
Topic: Can't upload images in customer portal
Replies: 9
Views: 735

Re: Can't upload images in customer portal

here's the ssl_request_log [03/Jun/2016:12:36:26 +0200] 192.168.100.70 TLSv1.2 ECDHE-RSA-AES128-GCM-SHA256 "POST /customer.pl?Action=PictureUpload&FormID=1464950179.9942062.72663585&OTRSAgentInterface=VGIgxexEXYLG3gE7idG8tgmb0LwIhxro&CKEditor=RichText&CKEditorFuncNum=0&langC...
by SuperDOS
02 Jun 2016, 16:26
Forum: Help
Topic: Can't upload images in customer portal
Replies: 9
Views: 735

Can't upload images in customer portal

For some reason the image upload function doesn't work in the customer portal. If I use the copy paste function I get this: http://i.imgur.com/fmbe28s.png And if using the image upload function I get a login page?! http://i.imgur.com/YOhObW2.png I'm on OTRS 5.10 with ITSM. CentOS and Apache with the...
by SuperDOS
22 Jan 2016, 16:16
Forum: Help
Topic: Dashboard report Backlog/New Tickets
Replies: 3
Views: 270

Re: Dashboard report Backlog/New Tickets

Hmm seems to be stuck, not that good at perl. :)
Anyome have any tips?
by SuperDOS
19 Jan 2016, 15:27
Forum: Help
Topic: Dashboard report Backlog/New Tickets
Replies: 3
Views: 270

Re: Dashboard report Backlog/New Tickets

Thanks, think I'm on the right track.
I made a copy of Ticket Queue OverView and changed it to Ticket backlog.
So now I have a dashlet but it's the same info as the Ticket Queue Overview.
Need to figure out what to change in the TicketBacklog.pm
by SuperDOS
18 Jan 2016, 17:31
Forum: Help
Topic: Dashboard report Backlog/New Tickets
Replies: 3
Views: 270

Dashboard report Backlog/New Tickets

Hi, I'm trying to find out if you can create a report of how many open/new Tickets created during the current day and how many open/new tickets that are older than 24 hours. If you could present it on the dashboard that would be great, much like the ticket queue overview. Any ideas? Would look somet...
by SuperDOS
04 Nov 2015, 09:24
Forum: Help
Topic: otrs daemon error OTRS 5
Replies: 3
Views: 1218

Re: otrs daemon error OTRS 5

Updated to 5.0.2 but still has this error. Could there be an issue in the database? Ran the daemon with debug: su -c "/opt/otrs/bin/otrs.Daemon.pl start --debug SchedulerTaskWorker SchedulerCronTaskManager" -s /bin/bash otrs Got this: Daemon: SchedulerCronTaskManager Discard Count: 178 Dae...
by SuperDOS
22 Oct 2015, 20:46
Forum: Help
Topic: otrs daemon error OTRS 5
Replies: 3
Views: 1218

otrs daemon error OTRS 5

After upgrading to otrs 5 I recieve this error in the log: OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-42 Data->{Params} format is invalid More details in the log: ERROR: OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWork...
by SuperDOS
05 Oct 2015, 15:38
Forum: Help
Topic: Report of tickets way in
Replies: 1
Views: 203

Re: Report of tickets way in

Looked at the database and guess that I'd need to fetch tickets that have article_type_id 1 (email-external) as the first article. This would get me a list of how many tickets are emailbased tickets. tried SELECT article.id, article.article_type_id AS "1", ticket.id, ticket.title, ticket.t...
by SuperDOS
02 Oct 2015, 16:17
Forum: Help
Topic: Report of tickets way in
Replies: 1
Views: 203

Report of tickets way in

Hi,

I wonder if there is some way to build a report that get statistics of how many tickets created are either phone/email/web.
Want to figure out which "way in" is most used.

This information is stored in the article so maybe you need to create a custom SQL-query.

Any ideas?
by SuperDOS
22 Sep 2015, 16:07
Forum: Help
Topic: Customer users with multiple CustomerID
Replies: 4
Views: 181

Re: Customer users with multiple CustomerID

ah ok like customerid1,customerid2. I'm trying OTRS 5 and it can't be done anymore since the new fields... Would it be possibility to have the customerID field autocomplete/dropdown in the NewticketView so you can easily find the company you want to assing the ticket to? if it's an subsidiary for ex...
by SuperDOS
22 Sep 2015, 15:44
Forum: Help
Topic: Customer users with multiple CustomerID
Replies: 4
Views: 181

Re: Customer users with multiple CustomerID

Ok thanks.
Yes it was for assigment.

I guess only solution would be to add dynamic fields right?
by SuperDOS
22 Sep 2015, 15:14
Forum: Help
Topic: Customer users with multiple CustomerID
Replies: 4
Views: 181

Customer users with multiple CustomerID

Hi,

Is it possible to have serveral CustomerIDs (companies) assigned to a Customer User?
We have some issue when companies have subsidiaries.
by SuperDOS
24 Jul 2015, 13:49
Forum: Help
Topic: REST Web service Authfail
Replies: 5
Views: 644

Re: REST Web service Authfail

jojo wrote:Reading a ticket would look like this (GET)

Code: Select all

http://127.0.0.1/otrs/nph-genericinterface.pl/Webservice/GenericTicketConnectorREST/Ticket/1?Password=otrs&DynamicFields=0&UserLogin=jojo&AllArticles=0


Thanks that works!
by SuperDOS
24 Jul 2015, 13:20
Forum: Help
Topic: REST Web service Authfail
Replies: 5
Views: 644

Re: REST Web service Authfail

ok tried that as well but no luck.

Have also been using advance rest client for chrome to set the password auth in the header but doesn't work either.

Can't figure out what's wrong.

The tcpdump gave no result.
by SuperDOS
24 Jul 2015, 10:41
Forum: Help
Topic: REST Web service Authfail
Replies: 5
Views: 644

Re: REST Web service Authfail

Tried with the root@localhost account as well but doesn't work either.
Any ideas?
by SuperDOS
23 Jul 2015, 11:07
Forum: Help
Topic: REST Web service Authfail
Replies: 5
Views: 644

REST Web service Authfail

Hi, Trying the REST Web service but can't figure out how to authenticate. Imported: https://raw.githubusercontent.com/OTRS/otrs/rel-4_0/development/webservices/GenericTicketConnectorREST.yml And use curl "http://helpdesk.company.com/otrs/nph-genericinterface.pl/Webservice/GenericTicketConnector...
by SuperDOS
06 Jul 2015, 16:15
Forum: Help
Topic: [SOLVED] Customer users ldap
Replies: 4
Views: 208

Re: Customer users ldap

Thanks for clarifying, I've added a ldap query to fetch the customer user information and get the ticket information from the DB via a SQL query.
by SuperDOS
06 Jul 2015, 14:26
Forum: Help
Topic: [SOLVED] Customer users ldap
Replies: 4
Views: 208

[SOLVED] Customer users ldap

Hi, I use ldap as our source for customer users. When doing this the table customer_user in the database remains empty. Does otrs store the ldap users in some temp table or does it query the AD every time you need a user? What I'm trying to achiveve is a sql query that fetches the ticket and the cus...
by SuperDOS
30 Jun 2015, 09:25
Forum: Help
Topic: [SOLVED] Fail to Redirect to login page
Replies: 17
Views: 1250

Re: Fail to Redirect to login page

Ok, if I skip using the index.html redirection and only use ErrorDocument 403 /otrs/customer.pl the trailing /otrs/customer.pl isn't there.
Also these settings had to be added to the SSL-config not the otrs.config
case closed. :)
by SuperDOS
29 Jun 2015, 15:14
Forum: Help
Topic: [SOLVED] Fail to Redirect to login page
Replies: 17
Views: 1250

Re: Fail to Redirect to login page

sorry, I got it working. My mistake , added an extra " at URL <meta http-equiv="refresh" content="0; URL="/otrs/index.pl" /> Changed to <meta http-equiv="refresh" content="0; URL=/otrs/index.pl" /> the only thing to fix is the trailing /otrs/index.pl
by SuperDOS
29 Jun 2015, 13:27
Forum: Help
Topic: [SOLVED] Fail to Redirect to login page
Replies: 17
Views: 1250

Re: Fail to Redirect to login page

Hi, I try to get apache to redirect from the FQDN like support.company.com to support.company.com/otrs/index.pl
This is working on my other test system but since adding SSL in the mix I think there's something wrong which I can't figure out :)
by SuperDOS
29 Jun 2015, 09:59
Forum: Help
Topic: [SOLVED] Fail to Redirect to login page
Replies: 17
Views: 1250

Re: Fail to Redirect to login page

now it just loops trying to redirect
29/Jun/2015:09:56:03 +0200] "GET / HTTP/1.1" 304

do anyone have any good SSL config?
by SuperDOS
25 Jun 2015, 16:59
Forum: Help
Topic: [SOLVED] Fail to Redirect to login page
Replies: 17
Views: 1250

Re: Fail to Redirect to login page

Must be my SSL Config Any ideas? <IfDefine SSL> <IfDefine !NOSSL> ## ## SSL Virtual Host Context ## <VirtualHost _default_:443> # General setup for the virtual host DocumentRoot "/srv/www/htdocs" #ServerName www.example.com:443 #ServerAdmin webmaster@example.com ErrorLog /var/log/apache2/e...
by SuperDOS
25 Jun 2015, 15:51
Forum: Help
Topic: [SOLVED] Fail to Redirect to login page
Replies: 17
Views: 1250

Re: Fail to Redirect to login page

Hmm ok, the weird thing is that I got this working with the same index-files on another system with FQDN and no trailing /otrs/index.pl not the same apache version tough. added your redirection but now it tries to go to /otrs/customers.pl [25/Jun/2015:15:47:29 +0200] "GET /otrs/customers.pl HTT...
by SuperDOS
25 Jun 2015, 15:36
Forum: Help
Topic: [SOLVED] Fail to Redirect to login page
Replies: 17
Views: 1250

Re: Fail to Redirect to login page

Nothing really, its out of the box, I've enabled SSL.
Just now I've copied the Index.html to /srv/www/htdocs
by SuperDOS
25 Jun 2015, 14:59
Forum: Help
Topic: [SOLVED] Fail to Redirect to login page
Replies: 17
Views: 1250

Re: Fail to Redirect to login page

Nope, Access forbidden! You don't have permission to access the requested directory. There is either no index document or the directory is read-protected. If you think this is a server error, please contact the webmaster. Error 403 inte apache error log [Thu Jun 25 15:00:12.156282 2015] [autoindex:e...
by SuperDOS
24 Jun 2015, 18:51
Forum: Help
Topic: [SOLVED] Fail to Redirect to login page
Replies: 17
Views: 1250

Re: Fail to Redirect to login page

in the otrs.conf ?

tried adding your lines and restarted apache.
Still doesn't work.
by SuperDOS
24 Jun 2015, 18:31
Forum: Help
Topic: [SOLVED] Fail to Redirect to login page
Replies: 17
Views: 1250

Re: Fail to Redirect to login page

it's there: <!DOCTYPE html> <html> <head> <meta http-equiv="Content-type" content="text/html;charset=UTF-8" /> <meta http-equiv="refresh" content="0; URL=/otrs/index.pl" /> <title>OTRS Redirect</title> </head> <body> </body> </html> <!-- index.html - redirect ...
by SuperDOS
24 Jun 2015, 18:15
Forum: Help
Topic: [SOLVED] Fail to Redirect to login page
Replies: 17
Views: 1250

[SOLVED] Fail to Redirect to login page

Hi, Running otrs 4.0.9 on OpenSuse 13.2 with apache 2.4 For some reason I can't get the redirection to work with my FQDN So I have to type https://support.domain.com/otrs/index.pl or /otrs/customer.pl In the apache log i get 403 error so it should redirect to /otrs/index.pl... Any ideas? Here's my o...
by SuperDOS
15 Apr 2015, 16:49
Forum: Howtos
Topic: Adding Customer User Photos
Replies: 4
Views: 1726

Adding Customer User Photos

Would like to share my solution for showing round pictures of our customer users in the customer information container. To this to work you need to create a new theme and a new skin. Also needed is a path where customer user pictures are stored that match the userlogin. In our case we use the intran...
by SuperDOS
06 Apr 2015, 10:29
Forum: Help
Topic: [SOLVED] Error 403 Forbidden - You don't have permission... otrs/installer.pl
Replies: 8
Views: 2340

Re: Error 403 Forbidden - You don't have permission... otrs/installer.pl

schulmann wrote:You should add the apache module "version".


so simple, ran a2enmod version and restarted apache2.

Thanks!
by SuperDOS
04 Apr 2015, 22:38
Forum: Help
Topic: [SOLVED] Error 403 Forbidden - You don't have permission... otrs/installer.pl
Replies: 8
Views: 2340

Re: Error 403 Forbidden - You don't have permission... otrs/installer.pl

ok tried to change to core.c but get this error: start_apache2[25173]: AH00526: Syntax error on line 28 of /etc/apache2/conf.d/otrs.conf: start_apache2[25173]: Invalid command '<IfVersion', perhaps misspelled or defined by a module not included in the server configuration
by SuperDOS
01 Apr 2015, 13:07
Forum: Help
Topic: [SOLVED] Error 403 Forbidden - You don't have permission... otrs/installer.pl
Replies: 8
Views: 2340

Re: Error 403 Forbidden - You don't have permission... otrs/installer.pl

running Apache/2.4.10 The one used is /opt/otrs/scripts/apache2-httpd.include.conf which during the OTRS-installation copies to /etc/apache2/conf.d/otrs.conf # -- # added for OTRS (http://otrs.org/) # -- ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" Alias /otrs-web/ "/opt/otrs/var/httpd...
by SuperDOS
01 Apr 2015, 12:37
Forum: Help
Topic: [SOLVED] Error 403 Forbidden - You don't have permission... otrs/installer.pl
Replies: 8
Views: 2340

[SOLVED] Error 403 Forbidden - You don't have permission... otrs/installer.pl

I'm planning to migrate our OTRS-system from SLES 11 x64 to OpenSuSe 13.2. I've followed the OTRS manual and installed otrs 4.0.7 and trying to run installer.pl but get: Forbidden You don't have permission to access /otrs/installer.pl on this server. Additionally, a 403 Forbidden error was encounter...
by SuperDOS
12 Mar 2015, 10:52
Forum: Help
Topic: make Customer ID field a search-ahead field
Replies: 16
Views: 1585

Re: make Customer ID field a search-ahead field

Can't we reuse the same function that's used when searching for customer in the customer information center dialogue?
input type="text" id="AgentCustomerInformationCenterSearchCustomerID" class="W90pc ui-autocomplete-input" autocomplete="off"
by SuperDOS
11 Mar 2015, 22:54
Forum: Help
Topic: make Customer ID field a search-ahead field
Replies: 16
Views: 1585

Re: make Customer ID field a search-ahead field

ok got company support activated.

Still wonder if anyone has made it possible so you can just type ahead an choose company in the Customer ID field.
by SuperDOS
11 Mar 2015, 11:27
Forum: Help
Topic: make Customer ID field a search-ahead field
Replies: 16
Views: 1585

Re: make Customer ID field a search-ahead field

Hi is this function still active in version 4 of OTRS because I can't get it to work even if I've enabled CustomerCompanySupport in config.pm?
Really need the ajaxfunction for CustomerID so you can just type ahead an choose company.
by SuperDOS
03 Dec 2014, 17:33
Forum: OTRS Developers
Topic: Reset Owner Link
Replies: 8
Views: 1173

Re: Reset Owner Link

I just recently upgraded to OTRS 4 on our test environment, after applying the changes to the XML it works just fine.
Thanks!
by SuperDOS
03 Dec 2014, 16:19
Forum: OTRS Developers
Topic: Reset Owner Link
Replies: 8
Views: 1173

Re: Reset Owner Link

Hi I've got round to test your code and I get the link, but it says "We are sorry, you do not have permissions anymore to access this ticket in its current state." The user has full read/write to all groups. Running it on OTRS 4.0.1 Here's the log Wed Dec 3 15:12:06 2014 notice OTRS-CGI-09...
by SuperDOS
05 Nov 2014, 01:28
Forum: OTRS Developers
Topic: Reset Owner Link
Replies: 8
Views: 1173

Re: Reset Owner Link

Thanks! will try it.

Go to advanced search

cron