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by JamesHottinger
09 Mar 2012, 19:26
Forum: Help
Topic: Publishing out through ISA Server
Replies: 1
Views: 140

Publishing out through ISA Server

Hi all,

when im publishing my customer.pl through ISA it appears strange (see screenshot).
customerpl.jpg

this appears absolutely fine over the local path.

any ideas?
thanks
by JamesHottinger
08 Mar 2012, 13:36
Forum: Help
Topic: iPhone app problem
Replies: 0
Views: 142

iPhone app problem

Hi All,

attached is the error i get when i try configuring the iPhone app.
OTRSiPhone.PNG

anyone successfully got this working or come across this error before?

ta much
by JamesHottinger
06 Mar 2012, 19:26
Forum: Help
Topic: Do NOT create ticket unless in Customer DB
Replies: 1
Views: 123

Do NOT create ticket unless in Customer DB

Hi All, i am using Fetchmail, all works fantastically. i nearly have the system to go live via mail monitoring. However i have 100's of Customers to add to the Customer DB, which is going to be a gradual process as i plan to implement this to my Companies 1 by 1 for a smooth roll out. so... I want t...
by JamesHottinger
04 Mar 2012, 20:57
Forum: Howtos
Topic: How to only accept tickets from customers in your database
Replies: 10
Views: 13378

Re: How to only accept tickets from customers in your databa

Say you would want to return the blocked message to the sender, would you use $GetParam{SenderEmailAddress} for the 'To' field?

thanks
by JamesHottinger
04 Mar 2012, 19:38
Forum: Help
Topic: Can I remove ">" mark from notifications
Replies: 4
Views: 131

Re: Can I remove ">" mark from notifications

i would also like to know this one!
by JamesHottinger
04 Mar 2012, 19:37
Forum: Help
Topic: auto responses to non-registered customers
Replies: 1
Views: 546

auto responses to non-registered customers

Hi could someone please let me know of the easiest way to have the following process: email is received but an un-registered customer > an auto response is then returned to them informing that their query cannot be dealt with as they are not registered in the customer database which includes details...
by JamesHottinger
04 Mar 2012, 19:29
Forum: Help
Topic: Notification to customers for closed calls
Replies: 5
Views: 245

Re: Notification to customers for closed calls

i have managed to get this working now thanks.
by JamesHottinger
02 Mar 2012, 10:57
Forum: Help
Topic: Notification to customers for closed calls
Replies: 5
Views: 245

Re: Notification to customers for closed calls

....nope.

could you point me in the right direction of how to set this up! :D

Thanks
James
by JamesHottinger
01 Mar 2012, 16:57
Forum: Help
Topic: Notification to customers for closed calls
Replies: 5
Views: 245

Notification to customers for closed calls

Hi, i have created a 'Notification (Event)' for when calls are closed to inform the customer via email but this doesnt seem to work. this is how i have set it: Admin > Notifications (Event) Add Notification Recipient Groups: Customer Event: TicketStateUpdate State: closed successful; closed unsucces...

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