Znuny and ((OTRS)) Community Edition

should dc=domain,dc=local be set to your-domain.com

for example dc=your-domain,dc=com

(REMOTE_ADDR: 127.0.0.1) mean you are ldap by setting is local host

HTH

HTH :D --- OutputFilterSwitchButton.pm 2012-02-26 14:12:15.637980097 +0300 +++ OutputFilterSwitchButton.pm.new 2012-02-26 14:13:21.386434395 +0300 @@ -107,8 +107,8 @@ my $Groups = $SwitchButtonReg->{Group} || ''; #----------------------------------------------------------------------- - # check or a...

thanks for replying. are you using kix4otrs modules too ?

Tried it but still am getting the error .

narrowed it down to, that i have installed KIX4OTRS so i guess that is what is causing that error. can any one please help me with it



thanks

bump

to my investigation if i have customer in agent table i don't see this error. what i am getting is otrs is not able to differentiate between customer and user if using ldap ?

+1

hey ppl i keep getting this notification in systemlog. i am using LDAP for my customer authentication and information. i can authenticate customers and get customer information but keep getting this error. i am using otrs 3.0.11. Panic! No UserData for user: as far as i know the backend DB have to s...

how does one-click-link works or how to enable it, as it seem i have installed kix4otrs but in customer information CI is not show when i open a new ticket.


Any help will be much appreciated

thanks

i have attached a patch for /opt/otrs-3.1.1/Kernel/Output/HTML/Standard/AgentSurveyEditQuestions.dtl


hope it help others

who should i report bug fixes ?

there is an error for edit question, the type is not correctly code <select name="Type" id="Type"> <option value="YesNo" selected="selected">YesNo</option> <option value="Radio">Radio (List)</option> <option value="Checkbox">Checkbox (List)...