Search found 28 matches
- 25 Feb 2014, 11:38
- Forum: Help
- Topic: Problem to show dynamicfield for specific Queue
- Replies: 2
- Views: 1153
Re: Problem to show dynamicfield for specific Queue
Help me fix it Crythias, pls!
- 20 Feb 2014, 05:12
- Forum: Help
- Topic: Problem to show dynamicfield for specific Queue
- Replies: 2
- Views: 1153
Problem to show dynamicfield for specific Queue
Hi, I add below code in CustomerTicketMessage.dtl on OTRS V3.1.7. It's working. But when i updrage OTRS to V3.3.4, it's not working. Having no error message. But it's not showed dynamicfield for all Queue. How can i fix it? What's wrong with my code on OTRS V3.3.4. Thanks you! function nonetext() { ...
- 19 Feb 2014, 08:59
- Forum: Howtos
- Topic: How To show freetext for specific Queues for Customers
- Replies: 75
- Views: 241432
Re: How To show freetext for specific Queues for Customers
Anyone can help me? Pls Hi Cythias, I config file CustomerTicketMessage.dtl on OTRS 3.1.7, it's working. But when I upgrade to OTRS 3.3.4, it's not working. When I select Queue, it does not show dynamic field. How can I fix it? Pls help me. This is my code: function nonetext() { document.getElementB...
- 17 Feb 2014, 10:53
- Forum: Howtos
- Topic: How To show freetext for specific Queues for Customers
- Replies: 75
- Views: 241432
Re: How To show freetext for specific Queues for Customers
Hi Cythias, I config file CustomerTicketMessage.dtl on OTRS 3.1.7, it's working. But when I upgrade to OTRS 3.3.4, it's not working. When I select Queue, it does not show dynamic field. How can I fix it? Pls help me. This is my code: function nonetext() { document.getElementById('DynamicField_1').st...
- 13 Dec 2012, 10:48
- Forum: Help
- Topic: Active Directory Customer Auth
- Replies: 19
- Views: 7028
Re: Active Directory Customer Auth
Many thanks Jojo! It's done! Uninstall and reinstall then it's working, can't understand! and now I try to learn about customer group... Any idea for me?
- 13 Dec 2012, 04:27
- Forum: Help
- Topic: Active Directory Customer Auth
- Replies: 19
- Views: 7028
Re: Active Directory Customer Auth
Hi jojo, I've tried my best but it's not work. the error: "[Thu Dec 13 09:57:28 2012][Notice][main::_AutoRestart] Scheduler service is stopping due a restart. [Thu Dec 13 09:57:36 2012][Error][Kernel::System::CustomerAuth::LDAP::Auth][282] Search failed! base='ou=Users,dc=aon,dc=net', filter='(...
- 12 Dec 2012, 06:05
- Forum: Help
- Topic: Active Directory Customer Auth
- Replies: 19
- Views: 7028
Re: Active Directory Customer Auth
Hi Jojo,
I've new problem. Otrs log is :
"[Notice][Kernel::System::CustomerUser::LDAP] Customer User:
> authentication failed, no LDAP group entry foundGroup"
Can you help me fix it? Many thanks !
I've new problem. Otrs log is :
"[Notice][Kernel::System::CustomerUser::LDAP] Customer User:
> authentication failed, no LDAP group entry foundGroup"
Can you help me fix it? Many thanks !
- 11 Dec 2012, 09:53
- Forum: Help
- Topic: Active Directory Customer Auth
- Replies: 19
- Views: 7028
Re: Active Directory Customer Auth
Pls help me!
- 11 Dec 2012, 04:36
- Forum: Help
- Topic: Active Directory Customer Auth
- Replies: 19
- Views: 7028
Re: Active Directory Customer Auth
Thanks Jojo, I know this problem but I don't know why it can't connect to domain controller. Because Otrs server is joined domain. so can you help me any more?
- 10 Dec 2012, 10:19
- Forum: Help
- Topic: Active Directory Customer Auth
- Replies: 19
- Views: 7028
Re: Active Directory Customer Auth
This is apche error log: Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 [Mon Dec 10 15:03:16 2012] [notice] Child 2912: Child process is running [Mon Dec 10 15:03:16 2012] [notice] Child 2912: Acquired the start mutex. [Mon Dec 10 15:03:16 2012] [notice] Child 2912: Starting 64 worker threads...
- 10 Dec 2012, 09:30
- Forum: Help
- Topic: Active Directory Customer Auth
- Replies: 19
- Views: 7028
Re: Active Directory Customer Auth
Hi Crythias After reading your comment, I've tried to configured my own code without coping above code for Customer Auth Ldap. This is my code: # Enable LDAP lookups for Customer logins. $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host...
- 07 Dec 2012, 06:24
- Forum: Help
- Topic: Active Directory Customer Auth
- Replies: 19
- Views: 7028
Re: Active Directory Customer Auth
Hi Crythiascrythias wrote:viewtopic.php?f=60&t=16543
You copied a non-working config and expected it to work? You, also, don't have a CustomerAuth section.
I configured CustomerAuth::Ldap in sysconfig, but it's not work. Pls help me!
- 06 Dec 2012, 10:33
- Forum: Help
- Topic: Active Directory Customer Auth
- Replies: 19
- Views: 7028
Re: Active Directory Customer Auth
Hi, Jojo, Crythias I can not configured Customer LDap Auth. I copied Jvhowell's code and change for my own but it's not work, pls help me! # This is an example configuration for using an MS AD backend $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = 'MDK-INFO...
- 04 Jul 2012, 12:46
- Forum: Help
- Topic: GenericAgent can't run automatically
- Replies: 7
- Views: 2152
Re: GenericAgent can't run automatically
all's running normal . only genericAgent can't run auto
- 04 Jul 2012, 10:37
- Forum: Help
- Topic: GenericAgent can't run automatically
- Replies: 7
- Views: 2152
Re: GenericAgent can't run automatically
Hi jojo,
I'am server admin. I setup OTRS 3.1.6 on Window Server 2003. But when i set GenericAgent, it can't not run automatically. So, i don't know how can i do to fix it. pls help me!
I'am server admin. I setup OTRS 3.1.6 on Window Server 2003. But when i set GenericAgent, it can't not run automatically. So, i don't know how can i do to fix it. pls help me!
- 04 Jul 2012, 09:41
- Forum: Help
- Topic: GenericAgent can't run automatically
- Replies: 7
- Views: 2152
Re: GenericAgent can't run automatically
Explanation pls, i don't understand Cron!Wolfgangf wrote:cron jobs running?
- 04 Jul 2012, 04:59
- Forum: Help
- Topic: GenericAgent can't run automatically
- Replies: 7
- Views: 2152
GenericAgent can't run automatically
HI, i set up a task in GenericAgent in OTRS 3.1.6 with schedule minutes but it can't auto run. How can i do? help me!
- 02 Jul 2012, 10:07
- Forum: Help
- Topic: Transfer sysconfig backup from OTRS 3.0 to OTRS 3.1
- Replies: 5
- Views: 1670
Re: Transfer sysconfig backup from OTRS 3.0 to OTRS 3.1
Hi JoJo, can you show me the UPGRADING steps? Thanks you!jojo wrote:you need to follow the UPGRADING steps
- 26 Jun 2012, 12:10
- Forum: Help
- Topic: Transfer sysconfig backup from OTRS 3.0 to OTRS 3.1
- Replies: 5
- Views: 1670
Re: Transfer sysconfig backup from OTRS 3.0 to OTRS 3.1
anyone help me?
- 20 Jun 2012, 05:15
- Forum: Help
- Topic: Transfer sysconfig backup from OTRS 3.0 to OTRS 3.1
- Replies: 5
- Views: 1670
Transfer sysconfig backup from OTRS 3.0 to OTRS 3.1
Hi,
How to backup sysconfig on OTRS 3.0.10 and restore on OTRS 3.1.6? I did but have error. How can i do? Pls help!
How to backup sysconfig on OTRS 3.0.10 and restore on OTRS 3.1.6? I did but have error. How can i do? Pls help!
- 19 Jun 2012, 09:55
- Forum: Help
- Topic: Changing Owner but have no article record
- Replies: 2
- Views: 1257
Re: Changing Owner but have no article record
I've solved. Many thanks JoJojojo wrote:check your logs
- 19 Jun 2012, 06:55
- Forum: Help
- Topic: Changing Owner but have no article record
- Replies: 2
- Views: 1257
Changing Owner but have no article record
Hi Crythias, When i change owner ticket, the system's run very slow. Then, i refresh the webpage, i see the owner changed, but have no any article record. So, i can't know who change this ticket Owner. And, when my customer create ticket (no attachment), the system's run very slow, too. Pls help me....
- 11 Jun 2012, 06:08
- Forum: Howtos
- Topic: How To show freetext for specific Queues for Customers
- Replies: 75
- Views: 241432
Re: How To show freetext for specific Queues for Customers
Hi everyone,
how can i change color, font, size of freetext? and i want the customer can't change the freetext, they must fill the form freetext that I created.
how can i change color, font, size of freetext? and i want the customer can't change the freetext, they must fill the form freetext that I created.
- 08 Jun 2012, 04:54
- Forum: Help
- Topic: Ticket form for specified queue
- Replies: 1
- Views: 846
Ticket form for specified queue
Hi cythias,
I've a question for you. I've 2 queue A & B ,and i want to create ticket form when customer select Queue A, in the body text field will be:
-Line 1: this is line 1
-Line 2: this is line 2
And when customer select Queue B, in the body text have nothings.
Pls help me! Tks you !
I've a question for you. I've 2 queue A & B ,and i want to create ticket form when customer select Queue A, in the body text field will be:
-Line 1: this is line 1
-Line 2: this is line 2
And when customer select Queue B, in the body text have nothings.
Pls help me! Tks you !
- 08 Jun 2012, 04:44
- Forum: Help
- Topic: assigning ticket for agent
- Replies: 2
- Views: 1051
Re: assigning ticket for agent
Thanks for your support, crythias!
- 07 Jun 2012, 04:54
- Forum: Help
- Topic: assigning ticket for agent
- Replies: 2
- Views: 1051
assigning ticket for agent
Hi friends
I've 2 agent and 2 service. I want to link service to the agent. Ex: when the customer select service 1, only agent 1 see this ticket. And selecting service 2. only agent 2 see this ticket! So how can i do? Help me!
I've 2 agent and 2 service. I want to link service to the agent. Ex: when the customer select service 1, only agent 1 see this ticket. And selecting service 2. only agent 2 see this ticket! So how can i do? Help me!
- 15 Dec 2011, 10:29
- Forum: Help
- Topic: How to use customer name for ticket number
- Replies: 3
- Views: 1282
Re: How to use customer name for ticket number
you would have to modify the code which is responsible for ticketnumber generation see /opt/otrs/Kernel/System/Ticket/Number/*.pm for existing code on Standard code: AutoIncrement.pm Date.pm DateChecksum.pm Random.pm Code is pretty straight forward and not a big issue to modify Hic hic, i don't kno...
- 12 Dec 2011, 10:55
- Forum: Help
- Topic: How to use customer name for ticket number
- Replies: 3
- Views: 1282
How to use customer name for ticket number
I want to add the customer name into ticket number? how can i do that? Pls help me!